Microsoft Dynamics 365 Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Service
Score 7.8 out of 10
N/A
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
$50
per month per user
Pricing
Microsoft Dynamics 365 Customer Service
Editions & Modules
Dynamics 365 Customer Service Professional
$50
per month per user
Add-In - Chat
$60
per month per user
Add-In - Voice Channel
$75
per month per user
Add-In - Digital Messaging
$75
per month per user
Add-In - Digital Messaging and Voice
$90
per month per user
Dynamics 365 Customer Service Enterprise
$95
per month per user
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer Service
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer Service
Top Pros
Top Cons
Features
Microsoft Dynamics 365 Customer Service
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Microsoft Dynamics 365 Customer Service
9.3
1 Ratings
16% above category average
Organize and prioritize service tickets9.01 Ratings
Expert directory9.01 Ratings
Subscription-based notifications10.01 Ratings
ITSM collaboration and documentation9.01 Ratings
Ticket creation and submission9.01 Ratings
Ticket response10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Microsoft Dynamics 365 Customer Service
10.0
1 Ratings
25% above category average
External knowledge base10.01 Ratings
Internal knowledge base10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Microsoft Dynamics 365 Customer Service
9.8
1 Ratings
24% above category average
Customer portal10.01 Ratings
IVR9.01 Ratings
Social integration10.01 Ratings
Email support10.01 Ratings
Help Desk CRM integration10.01 Ratings
Best Alternatives
Microsoft Dynamics 365 Customer Service
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
Microsoft Dynamics 365 Customer Service
Likelihood to Recommend
10.0
(1 ratings)
User Testimonials
Microsoft Dynamics 365 Customer Service
Likelihood to Recommend
Microsoft
The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
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Pros
Microsoft
  • Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
  • It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
  • This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
  • Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
  • A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
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Cons
Microsoft
  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
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Alternatives Considered
Microsoft
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Return on Investment
Microsoft
  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.
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