Sharpen Contact Center Platform vs. SocialPort

Sharpen Contact Center Platform

SocialPort

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sharpen Contact Center Platform	Score 0.0 out of 10	N/A	Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.	$130 per user/month
SocialPort	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	SocialPort is a social communication management system that allows organizations share content on social platforms, enabling them to grow relationships and exhibit thought leadership in their industry. rFactr also provides social content training that prepares each individual in a business to engage in conversations and share posts that have been optimized for social channels. rFactr empowers organizations to collaborate and promote social selling best practices through industry leading…	N/A

Pricing

Sharpen Contact Center Platform

SocialPort

Editions & Modules

Power: $130
per user/month

No answers on this topic

Offerings

Pricing Offerings
Sharpen Contact Center Platform	SocialPort
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

SocialPort provides complete feedback that allows individuals to track and manage everything from content creation to engagement.

More Pricing Information

Community Pulse
	Sharpen Contact Center Platform	SocialPort
Top Pros	Pro Financial statements	Pro Crm integration
Top Cons	Minus Somewhat confusing Minus Advanced knowledge	Minus Social channels

Best Alternatives
	Sharpen Contact Center Platform	SocialPort
Small Businesses	CloudTalk Score 9.5 out of 10	GetAccept Score 7.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Paperflite Score 9.7 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Paperflite Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Sharpen Contact Center Platform	SocialPort
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Sharpen Contact Center Platform	SocialPort
Likelihood to Recommend	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic	rFactr How does this platform improve the efficiency and productivity of my team? How much time should my team be spending in the platform each day? What is your history of deploying B2B sales technology and training? How does this integrate with my CRM? Paul Allen VP Sales Enablement Read full review
Pros	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic	rFactr Expertise, Strategy & Training - They are true experts and have years of B2B sales technology deployment and training to offer. Content Syndication - By far the easiest and most efficient platform I've seen to share approved content controlled and at scale. CRM Integration - Most of the other platforms we trialed had far less superior integrations with our CRM allowing us to close the loop. More Leads - SocialPort allowed our team to identify and engage with leads and weed out useless activities. Paul Allen VP Sales Enablement Read full review
Cons	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic	rFactr Auto-Posting - I'd like to see a way to syndicate certain content directly through our internal advocate's social channels. Paul Allen VP Sales Enablement Read full review
Return on Investment	Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic	rFactr Increase in pipeline and opportunities created Increase quota retirement Decreased the average "time to close" Paul Allen VP Sales Enablement Read full review
ScreenShots		SocialPort Screenshots