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Sharpen Contact Center Platform vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sharpen Contact Center Platform
Score 0.0 out of 10
N/A
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.
$130
per user/month
UJET
Score 9.3 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
Sharpen Contact Center PlatformUJET
Editions & Modules
Power
$130
per user/month
No answers on this topic
Offerings
Pricing Offerings
Sharpen Contact Center PlatformUJET
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Sharpen Contact Center PlatformUJET
Top Pros
Top Cons
Features
Sharpen Contact Center PlatformUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Sharpen Contact Center Platform
-
Ratings
UJET
8.3
2 Ratings
1% below category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings8.52 Ratings
Outbound response00 Ratings8.52 Ratings
Call forwarding00 Ratings7.01 Ratings
Click-to-call (CTC)00 Ratings8.52 Ratings
Warm transfer00 Ratings9.02 Ratings
Predictive dialing00 Ratings8.52 Ratings
Interactive voice response00 Ratings8.52 Ratings
REST APIs00 Ratings7.01 Ratings
Call scripts00 Ratings7.42 Ratings
Call tracking00 Ratings8.52 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Sharpen Contact Center Platform
-
Ratings
UJET
7.9
1 Ratings
4% below category average
Inbound call routing00 Ratings7.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings9.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings7.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Sharpen Contact Center PlatformUJET
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sharpen Contact Center PlatformUJET
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Sharpen Contact Center PlatformUJET
Likelihood to Recommend
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Verified User
Anonymous
Read full review
Pros
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Verified User
Anonymous
Read full review
Cons
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Verified User
Anonymous
Read full review
Alternatives Considered
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Verified User
Anonymous
Read full review
Return on Investment
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Verified User
Anonymous
Read full review
ScreenShots