What users are saying about
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Top Rated
649 Ratings
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Top Rated
359 Ratings

SharpSpring from Constant Contact

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Top Rated
649 Ratings
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Score 7.8 out of 100

Totango

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Top Rated
359 Ratings
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Score 8 out of 100

Feature Set Ratings

  • SharpSpring from Constant Contact ranks higher in 1 feature set: Platform & Infrastructure

Email & Online Marketing

7.4

SharpSpring from Constant Contact

74%

Totango

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

7.5
75%
462 Ratings
N/A
0 Ratings

Dynamic content

7.4
74%
446 Ratings
N/A
0 Ratings

Ability to test dynamic content

7.0
70%
427 Ratings
N/A
0 Ratings

Landing pages

6.4
64%
434 Ratings
N/A
0 Ratings

A/B testing

8.0
80%
389 Ratings
N/A
0 Ratings

Mobile optimization

4.0
40%
420 Ratings
N/A
0 Ratings

Email deliverability reporting

8.5
85%
809 Ratings
N/A
0 Ratings

List management

8.9
89%
493 Ratings
N/A
0 Ratings

Triggered drip sequences

9.0
90%
467 Ratings
N/A
0 Ratings

Lead Management

8.8

SharpSpring from Constant Contact

88%

Totango

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

9.2
92%
478 Ratings
N/A
0 Ratings

Lead scoring and grading

8.3
83%
485 Ratings
N/A
0 Ratings

Data quality management

8.7
87%
461 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

8.9
89%
457 Ratings
N/A
0 Ratings

Campaign Management

8.5

SharpSpring from Constant Contact

85%

Totango

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

8.4
84%
332 Ratings
N/A
0 Ratings

Event/webinar marketing

8.7
87%
314 Ratings
N/A
0 Ratings

Social Media Marketing

6.7

SharpSpring from Constant Contact

67%

Totango

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 2/2 features

Social sharing and campaigns

6.6
66%
310 Ratings
N/A
0 Ratings

Social profile integration

6.9
69%
356 Ratings
N/A
0 Ratings

Reporting & Analytics

8.3

SharpSpring from Constant Contact

83%

Totango

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

8.0
80%
480 Ratings
N/A
0 Ratings

Standard reports

8.7
87%
481 Ratings
N/A
0 Ratings

Custom reports

8.3
83%
442 Ratings
N/A
0 Ratings

Platform & Infrastructure

8.1

SharpSpring from Constant Contact

81%
7.8

Totango

78%
SharpSpring from Constant Contact ranks higher in 6/7 features

API

8.2
82%
359 Ratings
7.9
79%
132 Ratings

Role-based workflow & approvals

8.3
83%
397 Ratings
N/A
0 Ratings

Customizability

8.0
80%
435 Ratings
N/A
0 Ratings

Integration with Salesforce.com

8.0
80%
214 Ratings
7.7
77%
163 Ratings

Integration with Microsoft Dynamics CRM

8.0
80%
97 Ratings
N/A
0 Ratings

Integration with SugarCRM

7.7
77%
90 Ratings
N/A
0 Ratings

Integration with Marketo

N/A
0 Ratings
7.8
78%
33 Ratings

Security

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
8.4

Totango

84%
Totango ranks higher in 1/1 features

Role-based user permissions

N/A
0 Ratings
8.4
84%
164 Ratings

Customer Data Extraction / Integration

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
7.1

Totango

71%
Totango ranks higher in 2/2 features

Product usage

N/A
0 Ratings
7.4
74%
220 Ratings

Help desk / support tickets

N/A
0 Ratings
6.8
68%
145 Ratings

Customer Success Management

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
7.6

Totango

76%
Totango ranks higher in 7/7 features

NPS surveys

N/A
0 Ratings
7.8
78%
107 Ratings

Sponsor tracking

N/A
0 Ratings
6.1
61%
6 Ratings

Customer profiles

N/A
0 Ratings
8.2
82%
227 Ratings

Automated workflow

N/A
0 Ratings
7.6
76%
217 Ratings

Internal collaboration

N/A
0 Ratings
7.7
77%
204 Ratings

Customer health scoring

N/A
0 Ratings
7.3
73%
229 Ratings

Customer segmentation

N/A
0 Ratings
8.4
84%
220 Ratings

CSM Reporting & Analytics

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
7.5

Totango

75%
Totango ranks higher in 4/4 features

Customer health trends

N/A
0 Ratings
7.2
72%
220 Ratings

Engagement analytics

N/A
0 Ratings
7.7
77%
209 Ratings

Revenue forecasting

N/A
0 Ratings
7.3
73%
159 Ratings

Dashboards

N/A
0 Ratings
7.7
77%
215 Ratings

Attribute Ratings

  • SharpSpring from Constant Contact is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Totango is rated higher in 6 areas: Likelihood to Renew, Availability, Performance, Online Training, Implementation Rating, Product Scalability
  • SharpSpring from Constant Contact and Totango are tied in 1 area: Usability

Likelihood to Recommend

8.9

SharpSpring from Constant Contact

89%
517 Ratings
7.9

Totango

79%
237 Ratings

Likelihood to Renew

7.6

SharpSpring from Constant Contact

76%
32 Ratings
8.5

Totango

85%
7 Ratings

Usability

8.1

SharpSpring from Constant Contact

81%
70 Ratings
8.1

Totango

81%
95 Ratings

Availability

7.1

SharpSpring from Constant Contact

71%
3 Ratings
9.7

Totango

97%
4 Ratings

Performance

4.1

SharpSpring from Constant Contact

41%
3 Ratings
8.0

Totango

80%
2 Ratings

Support Rating

8.5

SharpSpring from Constant Contact

85%
80 Ratings
7.8

Totango

78%
94 Ratings

Online Training

4.5

SharpSpring from Constant Contact

45%
2 Ratings
7.0

Totango

70%
1 Rating

Implementation Rating

7.9

SharpSpring from Constant Contact

79%
15 Ratings
10.0

Totango

100%
23 Ratings

Product Scalability

3.1

SharpSpring from Constant Contact

31%
2 Ratings
9.0

Totango

90%
3 Ratings

Likelihood to Recommend

SharpSpring from Constant Contact

SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Andrea Nwobosi | TrustRadius Reviewer

Totango

Well suited:
  • For companies with a high on touch customer success model
  • For companies with a fairly well defined post sales customer journey and looking to structure and document it better
  • For companies with necessary development bandwidth
  • For companies looking to proactively support customers
Not-well suited
  • Early stage startups still looking to get to product market fit or with a small customer success set up
  • For companies where the key focus is reactive support. If ticketing is what you need, then look elsewhere.
Anonymous | TrustRadius Reviewer

Pros

SharpSpring from Constant Contact

  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Jurgen Teichert | TrustRadius Reviewer

Totango

  • It does NPS surveys well.
  • It does segmented campaigns well as the different activity/engagement filters you can apply to a campaign make it easy to target specific groups in a scaleable way!
  • It provides the ability to store the history of client touchpoints in one place making internal account management transitions much easier.
Anonymous | TrustRadius Reviewer

Cons

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Totango

  • Certain quality of life elements can be improved in some views and features.
  • It's a long shot but more features for prospecting new clients would be welcomed by my team.
  • There's room to improve some of the reporting features for my Senior Leadership Team.
Luke Johnson | TrustRadius Reviewer

Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Totango

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

Totango Editions & Modules

Edition
Community Edition$0
Starter$4992
  1. none
  2. per month
Additional Pricing Details

Likelihood to Renew

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.6
Based on 32 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Totango

Totango 8.5
Based on 7 answers
I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks
Alex Sandrea | TrustRadius Reviewer

Usability

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.1
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Totango

Totango 8.1
Based on 95 answers
It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.1
Based on 3 answers
No answer on this topic is available.

Totango

Totango 9.7
Based on 4 answers
I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform
Anonymous | TrustRadius Reviewer

Performance

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.1
Based on 3 answers
No answer on this topic is available.

Totango

Totango 8.0
Based on 2 answers
At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.
Anonymous | TrustRadius Reviewer

Support Rating

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.5
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Totango

Totango 7.8
Based on 94 answers
I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.
Janet Price | TrustRadius Reviewer

Online Training

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.5
Based on 2 answers
No answer on this topic is available.

Totango

Totango 7.0
Based on 1 answer
Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry
Anonymous | TrustRadius Reviewer

Implementation Rating

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.9
Based on 15 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Totango

Totango 10.0
Based on 23 answers
Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
Sam Rutzick | TrustRadius Reviewer

Alternatives Considered

SharpSpring from Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Kèlene Poyurs | TrustRadius Reviewer

Totango

We only briefly considered Gainsight and other customer success tools, but quickly abandoned those companies because of the hefty price tag. We recognized that this was something we needed, but did not yet have the funding to be able to pay a huge amount of money for the tool. Being able to get our feet wet and adopt Totango for free initially really benefited us. We were able to test things out, learn and make sure that this was something we wanted to use long-term.
Anonymous | TrustRadius Reviewer

Scalability

SharpSpring from Constant Contact

SharpSpring from Constant Contact 3.1
Based on 2 answers
No answer on this topic is available.

Totango

Totango 9.0
Based on 3 answers
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham | TrustRadius Reviewer

Return on Investment

SharpSpring from Constant Contact

  • Streamlined Processes - sales and marketing are now all in the same place.
  • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
  • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
  • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
  • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
Tim Hemingway | TrustRadius Reviewer

Totango

  • Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
  • We have also seen an increase in retention as we are more consistent in messaging and not missing any data.
Anonymous | TrustRadius Reviewer

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