Lansweeper vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lansweeper
Score 8.7 out of 10
N/A
Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT asset management solution that provides network…
$1
per year per asset
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
LansweeperSherpaDesk
Editions & Modules
Free (up to 100 assets)
$0
Enterprise
$1
per year per asset
Additional Help Desk Agents
$120
per year per user
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
LansweeperSherpaDesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
LansweeperSherpaDesk
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Lansweeper
8.2
12 Ratings
7% above category average
SherpaDesk
-
Ratings
Software and hardware inventory tracking8.212 Ratings00 Ratings
License management8.48 Ratings00 Ratings
Asset lifecycle monitoring8.01 Ratings00 Ratings
Asset relationship management8.411 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Lansweeper
-
Ratings
SherpaDesk
8.5
3 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Lansweeper
-
Ratings
SherpaDesk
7.3
1 Ratings
6% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Lansweeper
-
Ratings
SherpaDesk
9.1
2 Ratings
17% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
LansweeperSherpaDesk
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LansweeperSherpaDesk
Likelihood to Recommend
8.4
(14 ratings)
8.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.9
(3 ratings)
-
(0 ratings)
User Testimonials
LansweeperSherpaDesk
Likelihood to Recommend
Lansweeper
Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
Lansweeper
  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
Lansweeper
  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Likelihood to Renew
Lansweeper
The price to function scale is so far towards function it would be stupid to get rid of it
Read full review
SherpaDesk
No answers on this topic
Support Rating
Lansweeper
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
Read full review
SherpaDesk
No answers on this topic
Alternatives Considered
Lansweeper
Microsoft System Center needs to install agents on all IT asset for discovery and sometimes the agents can easily get corrupted. Lansweeper is a SaaS solution and it's easier to deploy to all IT asset that are connected to the network. This save us a lot of deployment time without the need to engage vendor for professional service.
Read full review
SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Read full review
Return on Investment
Lansweeper
  • It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper.
  • With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks.
  • Last year Lansweeper changed their licencing prices a lot so it slashed our budget.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

Lansweeper Screenshots

Screenshot of Lansweeper Cloud IT DashboardScreenshot of Cloud Asset Summary PageScreenshot of On-premise Asset Summary PageScreenshot of Asset History PageScreenshot of AD User ReportScreenshot of Switch Asset Page

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely