Salesforce Commerce Cloud vs. Shopify Plus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Shopify Plus
Score 8.9 out of 10
N/A
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.N/A
Pricing
Salesforce Commerce CloudShopify Plus
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Commerce CloudShopify Plus
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Salesforce Commerce CloudShopify Plus
Considered Both Products
Salesforce Commerce Cloud
Chose Salesforce Commerce Cloud
All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!
Chose Salesforce Commerce Cloud
Salesforce Commerce Cloud offered more product variables than Shopify.
Salesforce was a proper SAAS solution whereas CS-cart wasn't and required more internal dev
Shopify Plus
Chose Shopify Plus
Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify …
Chose Shopify Plus
Our experience with SFCC was fairly poor. SFCC was very expensive, and the ecosystem of partners is very expensive. SFCC is a bit more mature but the time to execute is significantly slower.
Top Pros
Top Cons
Features
Salesforce Commerce CloudShopify Plus
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Shopify Plus
8.6
29 Ratings
11% above category average
Product catalog & listings8.631 Ratings9.027 Ratings
Product management8.331 Ratings8.128 Ratings
Bulk product upload8.830 Ratings6.226 Ratings
Branding7.030 Ratings10.027 Ratings
Mobile storefront7.428 Ratings10.028 Ratings
Product variations7.932 Ratings7.127 Ratings
Website integration7.831 Ratings8.025 Ratings
Visual customization8.232 Ratings9.028 Ratings
CMS6.829 Ratings10.027 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.1
29 Ratings
7% above category average
Shopify Plus
8.0
28 Ratings
6% above category average
Abandoned cart recovery8.524 Ratings7.127 Ratings
Checkout user experience7.629 Ratings9.028 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
8.7
27 Ratings
5% above category average
Shopify Plus
10.0
28 Ratings
18% above category average
eCommerce security8.727 Ratings10.028 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Shopify Plus
6.4
29 Ratings
15% below category average
Promotions & discounts8.728 Ratings6.128 Ratings
Personalized recommendations8.430 Ratings4.223 Ratings
SEO7.126 Ratings9.028 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Shopify Plus
7.3
27 Ratings
6% below category average
Multi-site management8.528 Ratings00 Ratings
Order processing8.629 Ratings8.127 Ratings
Inventory management7.928 Ratings7.126 Ratings
Shipping8.024 Ratings7.126 Ratings
Custom functionality8.130 Ratings7.127 Ratings
Best Alternatives
Salesforce Commerce CloudShopify Plus
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Commerce CloudShopify Plus
Likelihood to Recommend
8.0
(45 ratings)
3.4
(29 ratings)
Likelihood to Renew
7.8
(11 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
10.0
(1 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Salesforce Commerce CloudShopify Plus
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Shopify
Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Read full review
Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Shopify
  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Read full review
Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Shopify
  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Read full review
Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
Read full review
Shopify
No answers on this topic
Usability
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
Read full review
Shopify
No answers on this topic
Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Shopify
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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Shopify
Always are quick to answer our questions and help us find a solution
Read full review
In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Shopify
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
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Shopify
No answers on this topic
Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Read full review
Shopify
Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Read full review
Return on Investment
Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
Read full review
Shopify
  • Shopify Plus has been a very cost effective solution for us.
  • As our business grows, it's easy to train new hires on how to use Shopify Plus.
  • What we've lost in the missing features of Shopify we've made up for in the other areas.
Read full review
ScreenShots

Shopify Plus Screenshots

Screenshot of The home screen of your Shopify admin, including proactive home cards and reporting and live view insights.Screenshot of Your Shopify Plus store is ready for mobile commerce. Customers can browse and buy from your store with an optimized experience on device.Screenshot of Editing products across sales channels.Screenshot of Easily edit colours, typography, settings, and drag and drop sections for each of your store's templates with the theme editor.