What users are saying about
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Top Rated
412 Ratings

Shopify

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Top Rated
412 Ratings
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Score 8.8 out of 100
21 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Shopify

Shopify allows you to create an eCommerce website using powerful and professional tools. You can find more customers so easily you can grow your business online. You can also create and manage digital marketing campaigns so marketing also easy with Shopify. You can easily manage orders, shipping, and payments all from one single dashboard. According to my experience when you want to sell products online, in all these scenarios Shopify is awesome.
Umair Butt | TrustRadius Reviewer

Toast Point of Sale

For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
Elizabeth Hyman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Shopify
8.3
Toast Point of Sale
Product catalog & listings
Shopify
8.5
Toast Point of Sale
Product management
Shopify
8.6
Toast Point of Sale
Bulk product upload
Shopify
8.0
Toast Point of Sale
Branding
Shopify
8.3
Toast Point of Sale
Mobile storefront
Shopify
8.7
Toast Point of Sale
Product variations
Shopify
8.1
Toast Point of Sale
Website integration
Shopify
8.4
Toast Point of Sale
Visual customization
Shopify
7.7
Toast Point of Sale
CMS
Shopify
8.0
Toast Point of Sale

Online Shopping Cart

Shopify
8.5
Toast Point of Sale
Abandoned cart recovery
Shopify
8.3
Toast Point of Sale
Checkout user experience
Shopify
8.8
Toast Point of Sale

Online Payment System

Shopify
9.0
Toast Point of Sale
eCommerce security
Shopify
9.0
Toast Point of Sale

eCommerce Marketing

Shopify
8.2
Toast Point of Sale
Promotions & discounts
Shopify
8.3
Toast Point of Sale
Personalized recommendations
Shopify
8.4
Toast Point of Sale
SEO
Shopify
8.0
Toast Point of Sale

eCommerce Business Management

Shopify
7.9
Toast Point of Sale
Multi-site management
Shopify
6.7
Toast Point of Sale
Order processing
Shopify
8.5
Toast Point of Sale
Inventory management
Shopify
8.4
Toast Point of Sale
Shipping
Shopify
8.4
Toast Point of Sale
Custom functionality
Shopify
7.5
Toast Point of Sale

Pros

Shopify

  • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
  • Low code platform. You can. make customizations without code.
  • The integrations are diverse and increase functionality.
Anonymous | TrustRadius Reviewer

Toast Point of Sale

  • The ability for guest to select a receipt type.
  • Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more).
  • The convenience of touch screen use and strong calibration.
  • Ability to swivel tablet from employee to guest.
Jennifer Dryer | TrustRadius Reviewer

Cons

Shopify

  • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
  • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.
Bart Kogan | TrustRadius Reviewer

Toast Point of Sale

  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.
Jayelynn Willman | TrustRadius Reviewer

Likelihood to Renew

Shopify

Shopify 9.3
Based on 15 answers
Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
Anonymous | TrustRadius Reviewer

Toast Point of Sale

Toast Point of Sale 8.0
Based on 1 answer
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.
Erin Thorp | TrustRadius Reviewer

Usability

Shopify

Shopify 10.0
Based on 3 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
Anonymous | TrustRadius Reviewer

Toast Point of Sale

Toast Point of Sale 6.0
Based on 1 answer
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
  • processing CC payments in "offline mode" in case there is an internet outage
  • kitchen display screens
  • collecting payment from customers using a handheld right at their table
  • pre-approving card payments to assure the customer has enough money to pay for their order, etc
That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
  • providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature
  • accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO)
  • a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up
  • a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations
  • increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates
Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.
Erin Thorp | TrustRadius Reviewer

Support Rating

Shopify

Shopify 10.0
Based on 3 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Toast Point of Sale

No score
No answers yet
No answers on this topic

Implementation Rating

Shopify

Shopify 10.0
Based on 1 answer
Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
Anonymous | TrustRadius Reviewer

Toast Point of Sale

No score
No answers yet
No answers on this topic

Alternatives Considered

Shopify

The first Magento requires large hosting and server. Also needs to update manually to avoid security concerns so in Shopify they [are] all take care by Shopify team.Also on Shopify [it] doesn't require any technical code knowledge to set up a store.
Anonymous | TrustRadius Reviewer

Toast Point of Sale

Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.
William Johns | TrustRadius Reviewer

Return on Investment

Shopify

  • It got the store up quickly so the client could start selling. She was previously selling products on Etsy and Facebook and wanted to consolidate everything onto one website, so the main thing Shopify solved was to reduce the store owner's time in managing all her products on multiple sites. Also, we had previously built a website on Wix with all the custom functionality and branding she needed - a truly great, high-end website - but it performed so slowly that it was unusable. So the speed at which Shopify can be set up and then works on the page is appreciable.
  • The website was manageable by the client - she could figure the system out herself after a while so she saved money on costs for hiring developers. She did have to hire developers to customize some of the plug-ins but costs are all relative; it wasn't a high investment compared to building a full e-commerce website. With the complexity and size of her product base and the functionality and branding she wanted to have in a website, and the potential of her business, she would have needed to invest well over $10,000 to get to where she really needs to be. In the end she kept the budget under $5000.00.
  • Costs kept climbing with plug-ins having to be added with everything. My client became more involved in building the website and began to try multiple plugins, and she did not have the skill base to evaluate the plugins functionalities so she chose plugins that did not do everything she needed, and then ended up paying the plugin developers to customize the plugins. So on one hand, it's pretty amazing to be able to bring up an e-commerce website as quickly as a week or so, but on the other hand if you need anything customized or deeper functionality in regards to product searching and filtering on the web page, and management on the backend, it quickly goes beyond the skills of the average person to manage, and above their expected budget as well. In the end my client really did not get anything close to the functionality for the website we had originally envisioned.
  • Shopify was the easiest way we could find to bring the client's products to a global market. We evaluated several other platforms and the functionality simple did not seem to be adequate, so Shopify seemed like the only solution that could do enough of what we needed and still stay within this client's budget. Really the problem in this project was not platform per se but that the budget wasn't large enough. Shopify managed to provide a solution for an ecommerce store with thousands of products on a tiny budget, so in the sense of pure functionality it provided the best value of all the platforms we evaluated. The solution still isn't big enough for this client's business though so, without having insights into this client's post-build sales results, my guess is that because her new website did not make her products easier to sort through, and she likely didn't have much more budget left to invest in SEO and other marketing of the website, her sales probably didn't increase substantially as a result of having built the website. So I think this project all in all did not likely have a high ROI.
Anonymous | TrustRadius Reviewer

Toast Point of Sale

  • Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only.
  • A streamlined and integrated online ordering platform has cut down on the need of a third-party platform.
  • Customer loyalty program has really motivated customers to order more often with higher ticket averages.
Jonathan Schroeter | TrustRadius Reviewer

Pricing Details

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Editions & Modules

Edition
Shopify Lite$91
Basic Shopify$291
Shopify$791
Advanced Shopify$2991
Shopify Plus$2,0001
  1. per month
Additional Pricing Details

Toast Point of Sale

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Toast Point of Sale Editions & Modules

Edition
Starter$691
Essentials$991
Growth$1991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Shopify
8.8
Toast Point of Sale
8.3

Likelihood to Renew

Shopify
9.3
Toast Point of Sale
8.0

Usability

Shopify
10.0
Toast Point of Sale
6.0

Reliability and Availability

Shopify
10.0
Toast Point of Sale

Support Rating

Shopify
10.0
Toast Point of Sale

Implementation Rating

Shopify
10.0
Toast Point of Sale

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