SilkRoad Performance vs. Trakstar Perform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SilkRoad Performance
Score 8.0 out of 10
N/A
SilkRoad Performance (formerly WingSpan) is SilkRoad's employee performance management product and is one component of the Life Suite platform.N/A
Trakstar Perform
Score 7.6 out of 10
N/A
Trakstar's Performance Appraisal software helps HR and organization manage feedback, goals and reviews. The user can build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of an organization. 360/Multi-rater feedback is an option. Trakstar's implementation is customized, and Trakstar offers a free trial, price quote, or a live demo from a real person.
$4,370
per year
Pricing
SilkRoad PerformanceTrakstar Perform
Editions & Modules
No answers on this topic
Trakstar
$4370.00
per year
Offerings
Pricing Offerings
SilkRoad PerformanceTrakstar Perform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
SilkRoad PerformanceTrakstar Perform
Top Pros

No answers on this topic

Top Cons
Features
SilkRoad PerformanceTrakstar Perform
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
SilkRoad Performance
2.3
1 Ratings
108% below category average
Trakstar Perform
-
Ratings
Corporate goal setting2.01 Ratings00 Ratings
Subordinate goal setting2.01 Ratings00 Ratings
Individual goal setting3.01 Ratings00 Ratings
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User Ratings
SilkRoad PerformanceTrakstar Perform
Likelihood to Recommend
1.0
(1 ratings)
8.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.2
(3 ratings)
User Testimonials
SilkRoad PerformanceTrakstar Perform
Likelihood to Recommend
SilkRoad
No, we just had a bad experience unfortunately.
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Mitratech
This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well. I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.
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Pros
SilkRoad
  • Unfortunately our experience was very poor, so I don't have anything for what they do "particularly" well.
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Mitratech
  • Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis.
  • Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually.
  • Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly.
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Cons
SilkRoad
  • Transparency about the capabilities of their system. We would have never chosen WingSpan had we had a clear picture of the limitations of their system.
  • Ease of use - as an administrator we found it to be difficult to work with. Of course, improvements may have been made in this area since we used it last.
  • The user interface could use some updating.
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Mitratech
  • The reporting features are a bit weak. But you can download Excel-ready files to manipulate on your own.
  • The dashboard feature (prior to June 2013) was very nice, but missing in the latest version.
  • Automated reports, quarterly for example, would be nice to send to Senior Leadership (missing in the current version/requires manual input)
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Likelihood to Renew
SilkRoad
No answers on this topic
Mitratech
Very simple to use, great support.
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Support Rating
SilkRoad
No answers on this topic
Mitratech
Trakstar has been very responsive to my questions and support has been able to speak with me on the phone as needed. Also, when I told Trakstar that my employees were not delighted by the product, they did a special session with me to diagnose any issues and to make recommendations for how I could improve the tool's usefulness in my job. I appreciated their support here
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Alternatives Considered
SilkRoad
We used Cvent following our WingSpan experience. It worked out much better and had more capability than WingSpan.
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Mitratech
I did not make the purchase decision for Trakstar, but at a previous job I used Reflektive. Many of the outcomes of the tool are the same, even if the product interface and language is slightly different
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Return on Investment
SilkRoad
  • I feel it set us back a bit, and also caused us to lose credibility with our management team after it turned out to be a "failed experiment."
  • We have gone back to a manual system of doing goal setting that works better for us.
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Mitratech
  • We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial.
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ScreenShots