What users are saying about
13 Ratings
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Score 8.5 out of 100
153 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Simplify360

To talk directly to the Simplify 360 management and take a call post that. One of the key aspects of investing in any enterprise software is how easy the implementation is and how much support that a company can get in the early implementation process. We have had a quick ramp up learning the tool and had constant interactions with the team at Simplify to better understand and manage issues or get questions answered
Nishad Ramachandran | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Simplify360
Sprinklr Modern Sales & Engagement
7.0
Boolean keyword searches
Simplify360
Sprinklr Modern Sales & Engagement
6.7
Filtering out noise/spam
Simplify360
Sprinklr Modern Sales & Engagement
7.0
Sentiment analysis
Simplify360
Sprinklr Modern Sales & Engagement
5.9
Broad channel coverage
Simplify360
Sprinklr Modern Sales & Engagement
8.6

Publishing

Simplify360
Sprinklr Modern Sales & Engagement
7.2
Content planning and scheduling
Simplify360
Sprinklr Modern Sales & Engagement
7.5
Audience targeting
Simplify360
Sprinklr Modern Sales & Engagement
6.9
Content optimization
Simplify360
Sprinklr Modern Sales & Engagement
6.9
Workflow management
Simplify360
Sprinklr Modern Sales & Engagement
7.4

Engagement

Simplify360
Sprinklr Modern Sales & Engagement
7.7
Automated routing and prioritization
Simplify360
Sprinklr Modern Sales & Engagement
8.0
Customer interaction histories
Simplify360
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
Simplify360
Sprinklr Modern Sales & Engagement
7.8

Marketing

Simplify360
Sprinklr Modern Sales & Engagement
8.0
Lead generation
Simplify360
Sprinklr Modern Sales & Engagement
7.0
Content marketing
Simplify360
Sprinklr Modern Sales & Engagement
8.5
Paid media management
Simplify360
Sprinklr Modern Sales & Engagement
8.2
Campaigns and promotions
Simplify360
Sprinklr Modern Sales & Engagement
8.4

Channel coverage/integration

Simplify360
Sprinklr Modern Sales & Engagement
8.3
Twitter
Simplify360
Sprinklr Modern Sales & Engagement
8.5
Facebook
Simplify360
Sprinklr Modern Sales & Engagement
8.7
LinkedIn
Simplify360
Sprinklr Modern Sales & Engagement
8.5
Google+
Simplify360
Sprinklr Modern Sales & Engagement
7.8
Instagram
Simplify360
Sprinklr Modern Sales & Engagement
7.9
Pinterest
Simplify360
Sprinklr Modern Sales & Engagement
8.2
YouTube
Simplify360
Sprinklr Modern Sales & Engagement
8.3

Reporting/analytics

Simplify360
Sprinklr Modern Sales & Engagement
8.0
Campaign success analytics
Simplify360
Sprinklr Modern Sales & Engagement
8.3
Real-time tracking
Simplify360
Sprinklr Modern Sales & Engagement
8.1
Competitor analysis
Simplify360
Sprinklr Modern Sales & Engagement
7.7

Account management

Simplify360
Sprinklr Modern Sales & Engagement
7.3
Role-based user permissions & privileges
Simplify360
Sprinklr Modern Sales & Engagement
7.6
Mobile access
Simplify360
Sprinklr Modern Sales & Engagement
7.1

Pros

Simplify360

  • BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective.
  • Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation.
  • The ease of set up in the listening module, makes brand reputation very effective.
  • The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client.
Tom Ski (Social Media Marketing  Specialist) | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Simplify360

  • I will like to see some improvement in the intuitiveness of the system. There are some great features hidden behind the curtains.
Sneh Sharma | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Simplify360

Simplify360 8.8
Based on 6 answers
We have a great relationship with the Simplify team and anyone in our team is able to reach out to them and get answers to questions is a wonderful benefit of working with them. Also we have collaborated with the team to enhance the product, which again is a very welcome gesture from a company that sells a product that helps enterprises listen in to people and support them.
Nishad Ramachandran | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Simplify360

Simplify360 9.1
Based on 2 answers
No answer on this topic is available.

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.5
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

In-Person Training

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Simplify360

In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate
Tom Ski (Social Media Marketing  Specialist) | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Simplify360

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Simplify360

  • Reduction of weekly and monthly report building time by over 70%
  • Lead generation increased by over 30%.
  • Online brand negativity neutralized by over 80%.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Pricing Details

Simplify360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Simplify360
8.9
Sprinklr Modern Sales & Engagement
8.0

Likelihood to Renew

Simplify360
8.8
Sprinklr Modern Sales & Engagement
8.5

Usability

Simplify360
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Simplify360
Sprinklr Modern Sales & Engagement
9.1

Performance

Simplify360
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Simplify360
9.1
Sprinklr Modern Sales & Engagement
7.5

In-Person Training

Simplify360
Sprinklr Modern Sales & Engagement
7.0

Online Training

Simplify360
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Simplify360
Sprinklr Modern Sales & Engagement
9.0

Scalability

Simplify360
Sprinklr Modern Sales & Engagement
8.2

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