accesso Siriusware vs. TouchBistro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
accesso Siriusware
Score 7.0 out of 10
N/A
Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.N/A
TouchBistro
Score 2.6 out of 10
N/A
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry…
$25
per month
Pricing
accesso SiriuswareTouchBistro
Editions & Modules
No answers on this topic
Gift Cards
$25
per month
Online Ordering
$50
per month
POS License
$69
per month
Reservations
$229
per month
Offerings
Pricing Offerings
accesso SiriuswareTouchBistro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
accesso SiriuswareTouchBistro
Top Pros

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Top Cons

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Best Alternatives
accesso SiriuswareTouchBistro
Small Businesses
Square POS
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Score 9.1 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Shopify
Shopify
Score 8.8 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
accesso SiriuswareTouchBistro
Likelihood to Recommend
4.5
(3 ratings)
2.4
(13 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
accesso SiriuswareTouchBistro
Likelihood to Recommend
Accesso
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.
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TouchBistro
For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor
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Pros
Accesso
  • Some support agents are helpful
  • Basic front end is good
  • Up-time is good
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TouchBistro
  • The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
  • Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
  • Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
  • Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.
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Cons
Accesso
  • The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
  • There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
  • It is not especially intuitive to use, in my opinion.
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TouchBistro
  • Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
  • Slow speed to place next order, and syncing with debit machines
  • Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
  • New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
  • Admin and servers not being able to do printouts
  • Discounts not displaying on day printouts
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Support Rating
Accesso
No answers on this topic
TouchBistro
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
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Alternatives Considered
Accesso
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.
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TouchBistro
Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again
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Return on Investment
Accesso
  • It has allowed us to look at our total revenue more easily and figure out where we are falling short.
  • We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
  • It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.
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TouchBistro
  • The software is easy to understand and use
  • We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless.
  • Reports were available in real time, so it was extremely easy to see sales and make quick decisions.
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ScreenShots