What users are saying about
15 Ratings
15 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Site24x7

Site24x7, in particular, its website monitoring is suited to a small company with a small scale web backend with basic functionality. For large scale enterprise companies, it's worth spending the extra and going with a higher end solution. If you want support, then look away now. Despite the negativity, when it works, it does actually work well and does provide accurate data.
Rob Bates | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Site24x7
8.3
Remote monitoring
Site24x7
9.3
Network device monitoring
Site24x7
7.4
Multiple Server Monitoring
Site24x7
8.6
Multi-device monitoring
Site24x7
7.4
Automated alerts and notifications
Site24x7
8.7

Management Tasks

Site24x7
7.2
Policy-based automation
Site24x7
7.2

Reporting

Site24x7
7.2
Performance data reports
Site24x7
8.2
Customizable reporting
Site24x7
7.4
Data visualization
Site24x7
8.0
Risk analysis
Site24x7
5.2

Pros

Site24x7

  • Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
  • Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
  • External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.
Robert Paul | TrustRadius Reviewer

Cons

Site24x7

  • We do regularly get delays in email notifications. This hasn't caused any business impact, as SMS alerting has always been reliable, but can be frustrating to other parts of the business who want to be notified of issues as they happen.
  • Support: we have found the support to be quite unresponsive unless escalated accordingly.
  • The transactions recorder can be time-consuming to configure as you want.
Anonymous | TrustRadius Reviewer

Support Rating

Site24x7

Site24x7 9.0
Based on 1 answer
Have had limited need for support but when we have asked questions they have been well covered.
Rick Pearson | TrustRadius Reviewer

Alternatives Considered

Site24x7

I haven't had a lot of experience evaluating Datadog but from the research and basic demo that we got I understand that it is significantly more expensive, but it does seem to have more AI features and can assist in predicting when/if applications or essential services may go down. This kind of insight is something that Site24x7 does not have.
Gary Smolyak | TrustRadius Reviewer

Return on Investment

Site24x7

  • Again, the ease and speed at which we can discern any issues with sites that have been configured. As well as utilization of RUM and APDEX to give a full understanding of the information presented.
Jayson E. Conry | TrustRadius Reviewer

Screenshots

Pricing Details

Site24x7

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* monitors

Site24x7 Editions & Modules

Edition
Starter$91
Pro$352
Classic$893
Elite$2254
Enterprise$4495
Enterprise Plus Web$8996
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

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