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Top Rated
2233 Ratings
9 Ratings

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2233 Ratings
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Score 7.7 out of 100
9 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer

HighQ

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis.For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis.Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
HighQ
High quality audio
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
HighQ
High quality video
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
HighQ
Low bandwidth requirements
Skype for Business (formerly Lync), now part of Microsoft Teams
6.7
HighQ
Mobile support
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
HighQ

Screen Sharing

Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
HighQ
Desktop sharing
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
HighQ
Whiteboards
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
HighQ

Online Meetings / Events

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
HighQ
Calendar integration
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
HighQ
Meeting initiation
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
HighQ
Integrates with social media
Skype for Business (formerly Lync), now part of Microsoft Teams
6.9
HighQ
Record meetings / events
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
HighQ
Slideshows
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
HighQ

Online Events Collaboration

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
HighQ
Live chat
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
HighQ
Audience polling
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
HighQ
Q&A
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
HighQ

Online Events Security

Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
HighQ
User authentication
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
HighQ
Participant roles & permissions
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
HighQ
Confidential attendee list
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1
HighQ

Project Management

Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
8.1
Task Management
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
8.0
Scheduling
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
8.0
Workflow Automation
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.0
Mobile Access
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.2
Search
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.6
Visual planning tools
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
5.0

Communication

Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
8.6
Chat
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.0
Notifications
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.0
Discussions
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.0
Surveys
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
6.0
Internal knowledgebase
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
10.0

File Sharing & Management

Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.4
Versioning
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
10.0
Video files
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.0
Audio files
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.0
Document collaboration
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.2
Access control
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
9.2
Advanced security features
Skype for Business (formerly Lync), now part of Microsoft Teams
HighQ
10.0

Pros

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

HighQ

  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
Anonymous | TrustRadius Reviewer

Cons

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Anonymous | TrustRadius Reviewer

HighQ

  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.5
Based on 8 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

HighQ

No score
No answers yet
No answers on this topic

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

HighQ

No score
No answers yet
No answers on this topic

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

HighQ

HighQ 10.0
Based on 2 answers
The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
Anonymous | TrustRadius Reviewer

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

HighQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

HighQ

I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
Anonymous | TrustRadius Reviewer

Return on Investment

Skype for Business (formerly Lync), now part of Microsoft Teams

  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
Randy Palmer | TrustRadius Reviewer

HighQ

  • Permits fairly simple administration by a single person for hundreds of Extranets
  • One shop stopping for reliable, secure document sharing and signing with external parties
  • Simple enough to use that internal and external users do not need training to take advantage of the product.
Anonymous | TrustRadius Reviewer

Pricing Details

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HighQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
HighQ
9.2

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams
9.5
HighQ

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
HighQ

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
HighQ
10.0

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
7.0
HighQ

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