Skype for Business (formerly Lync), now part of Microsoft Teams vs HighQ | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 2233 reviews and ratings

Score 7.8 out of 10

Based on 9 reviews and ratings

Feature Rating Comparison

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Desktop sharing

Whiteboards

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Live chat

Audience polling

Q&A

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

User authentication

Participant roles & permissions

Confidential attendee list

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Task Management

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Pros

Group Chat option allows multiple people to have a conversation away from the main presentation
Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
Easy calendar integration for Microsoft Outlook
Mobile interface is very easy and intuitive

Read full review

Service Director

Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees

View all 203 answers on this topic

Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
Reliability. The product is cloud-based and rarely, if ever, unavailable.

Read full review

Verified User

C-Level Executive in Information Technology

Legal Services Company, 201-500 employees

View all 2 answers on this topic

Cons

Probably the biggest area is the video element as it has historically struggled in this area.
The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.

Read full review

Verified User

Manager in Information Technology

Broadcast Media Company, 10,001+ employees

View all 203 answers on this topic

It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.

Read full review

Verified User

Professional in Legal

Law Practice Company, 1001-5000 employees

View all 2 answers on this topic

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams 9.5

Based on 8 answers

The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.

Read full review

Emiliano Monterubbianesi

Senior Programmer Analyst

RemaTarlazzi SPARetail, 501-1000 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2

Based on 14 answers

Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

Read full review

Verified User

Manager in Marketing

Real Estate Company, 1001-5000 employees

View all 14 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2

Based on 78 answers

I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.

Read full review

Executive Director

Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees

View all 78 answers on this topic

HighQ 10.0

Based on 2 answers

The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.

Read full review

Verified User

Professional in Legal

Law Practice Company, 1001-5000 employees

View all 2 answers on this topic

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0

Based on 4 answers

Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

Read full review

Account Executive

Solarus Technologies IncInformation Technology and Services, 11-50 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.

Read full review

Instructional Designer & LMS Administrator

State of Vermont Agency of Human ServicesGovernment Administration, 5001-10,000 employees

View all 203 answers on this topic

I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.

Read full review

Verified User

C-Level Executive in Information Technology

Legal Services Company, 201-500 employees

View all 2 answers on this topic

Return on Investment

We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business

Read full review

Manager, Training & Learning Development

DHI Computing Service, Inc.Computer Software, 201-500 employees

View all 203 answers on this topic

Permits fairly simple administration by a single person for hundreds of Extranets
One shop stopping for reliable, secure document sharing and signing with external parties
Simple enough to use that internal and external users do not need training to take advantage of the product.

Read full review

Verified User

C-Level Executive in Information Technology

Legal Services Company, 201-500 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Skype for Business (formerly Lync), now part of Microsoft Teams

HighQ

Add comparison