Skype for Business, now part of Microsoft Teams vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype for Business, now part of Microsoft Teams
Score 7.5 out of 10
N/A
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Skype for Business, now part of Microsoft TeamsWebex App
Editions & Modules
No answers on this topic
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Skype for Business, now part of Microsoft TeamsWebex App
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Skype for Business, now part of Microsoft TeamsWebex App
Considered Both Products
Skype for Business, now part of Microsoft Teams
Chose Skype for Business, now part of Microsoft Teams
Skype for Business makes it easier to group contacts and receive offline/online notifications. It is a great way to make small-group contacts and discuss things over text and phone. It makes business calls more manageable and more interactive to organize. It's helpful if I need …
Chose Skype for Business, now part of Microsoft Teams
Every software has its own pros and cons, however, Skype for Business is more like a balanced application with all the features required for a business need. MS teams [have] a messy user interface that
Chose Skype for Business, now part of Microsoft Teams
We use also Webex teams and Microsoft Teams. Both are also great products. Skype for Business is more simple than both. It is [something] that we all used since MSN messenger. Mobile application is also very good and still used to give and take calls. Other features are …
Chose Skype for Business, now part of Microsoft Teams
Skype gives user ability to control who can view or download the shared contents which I have not seen on Webex. Skype falls behind in customization of appearance as I can modify Webex, change theme, change pictures which is not present in Skype. Screen sharing is better in …
Chose Skype for Business, now part of Microsoft Teams
WebEx seems to be more cumbersome than Skype and does not integrate as smoothly into Microsoft Outlook.
Chose Skype for Business, now part of Microsoft Teams
Skype for Business is more powerful yet easy to use. Has a better sound and picture quality. It does not need to be installed each time you get an invitation. You can use an external audio device or built-in devices. You can control another person's computer or give control of …
Chose Skype for Business, now part of Microsoft Teams
Previously, we had cisco WebEx as our communication software, but after using Skype for Business we feel that a lot of things can be achieved through this software. The most used feature of Skype is screen sharing which allows presenting our screen to our clients to show them …
Chose Skype for Business, now part of Microsoft Teams
Skype for business is severely lacking when hosting meetings -- other software options are definitely better. Again, the ability to initiate a meeting (and perhaps in-browser versus locally on the device) is a major impediment with Skype for Business. Microsoft needs to do a …
Webex App
Chose Webex App
Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability …
Chose Webex App
Webex integrates Cisco hardware range very well with its software offering, particularly nice to take meetings on the go with the App. This provides a seamless experience. The others don't have a great hardware range, or what they have is limited & co-branded making it …
Chose Webex App
Easy to use without any complications. The quality of calls is always better when compared to others. User-friendly, it can be easily explained to a customer for one-time use and there are no glitches or downtimes faced. Highly secured without any breach of privacy Wide …
Chose Webex App
Webex App seems to be more robust and has a more attractive Gui.
Chose Webex App
I think Teams is more seamlessly integrated for functions within Teams, and certainly requires less customer expertise, as most of the heavy lifting is in the Webex cloud. I think that Skype integrates better for traditional federations as Teams really has no native solution …
Chose Webex App
Currently, this has been the only solution we have tested and due to its success in meeting all our criteria, we have continued to use this. We do not foresee any future changes unless our immediate needs for communication and virtual collaborative spaces changes. At that …
Chose Webex App
Webex App is more secure and provides a better experience for users. It's less resource-intensive than Microsoft Teams and Cisco actively develops and improves the app.

Noise-canceling is second to none, thanks to the acquisition of Babble Labs, and when used with products like …
Chose Webex App
Compared with Webex, Microsoft Teams has a more intuitive interface and better integration with Outlook. My organization was using Webex before the COVID-19 pandemic and continues to use it, but we are piloting Microsoft Teams and may change out default meetings software …
Chose Webex App
It has ease of use and wider reach
Chose Webex App
When comparing other chat infrastructure programs like Webex. I haven't really met or used one that compares to what the current WebEx program does now. Though there are many programs like it I haven't experienced a better
Chose Webex App
- Worldwide used by companies - It is very useful for remote access (for network supporters) - It is perfect for environments where the network has Cisco devices, it doesn't mean that other brands aren't suitable. - You can record the meetings, and training and use them for a …
Chose Webex App
Actually, I find Webex App better than others so I never used any other app apart from Webex App, so I can't say any thing about other apps.
But would suggest my colleague and other guys use this app, good app for each use and troubleshooting if you are in the technical field
Chose Webex App
Most of the time when I've used Webex and every time I felt better and confident. However, when I use other products sometimes I felt slowness or it doesn't work on low bandwidth.
Chose Webex App
For me, Zoom is new application and doesn't know customer needs for an application and can't integrate with any instant messaging app. Microsoft Teams has integration with Microsoft & Microsoft Azure apps but stability and availability on Webex App made me ignore this …
Chose Webex App
Webex App is lot better, user friendly and stable in comparison with others
Chose Webex App
Webex teams and Microsoft Teams are very similar, I think it depends on what your organization is using as to which way you would go. I find the platforms and overall experience to almost be exactly the same, although I think Microsoft Teams has more awareness and therefore …
Chose Webex App
We were using Skype before Webex Teams and it is so better. Skype never had a historic chat feature and also the interface of Webex Teams is better. Also, video and audio calls on Skype were not that smooth like on Webex Teams.
Chose Webex App
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of …
Chose Webex App
This interacts better with our current solutions using Google, IPT, Video conferences, etc.
Chose Webex App
Webex is much more user friendly. I can loop in multiple people at a time that are working on a project together and we are able to also remove people that aren't a part of the conversation. Also, we are able to see who has read the messages and who has not.
Chose Webex App
Webex [(formerly Webex Teams)] with our Broadworks integration beats the others hands down due to the ability to out the box on our platform have an enterprise grade collaboration product along with external calling capabilities that other products cannot offer without further …
Chose Webex App
Provided a consistent tool for voice video, IM and team room collaboration, as well as integration with in office meeting room kits.
Chose Webex App
Cisco Webex Teams I feel is best of breed and feature-rich. There were no features that a competitor had that Cisco Webex Teams did not. Through many acquisitions, we ended up with a plethora of collaboration tools, and because we were already a large Cisco customer, the …
Top Pros
Top Cons
Features
Skype for Business, now part of Microsoft TeamsWebex App
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype for Business, now part of Microsoft Teams
7.5
193 Ratings
7% below category average
Webex App
-
Ratings
High quality audio8.0189 Ratings00 Ratings
High quality video7.7184 Ratings00 Ratings
Low bandwidth requirements6.6181 Ratings00 Ratings
Mobile support7.9145 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype for Business, now part of Microsoft Teams
8.5
190 Ratings
6% above category average
Webex App
-
Ratings
Desktop sharing8.8190 Ratings00 Ratings
Whiteboards8.3119 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype for Business, now part of Microsoft Teams
7.8
187 Ratings
5% below category average
Webex App
-
Ratings
Calendar integration8.0173 Ratings00 Ratings
Meeting initiation8.1181 Ratings00 Ratings
Integrates with social media7.783 Ratings00 Ratings
Record meetings / events7.6142 Ratings00 Ratings
Slideshows7.7114 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype for Business, now part of Microsoft Teams
8.6
172 Ratings
2% above category average
Webex App
-
Ratings
Live chat9.1170 Ratings00 Ratings
Audience polling8.493 Ratings00 Ratings
Q&A8.193 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype for Business, now part of Microsoft Teams
8.0
155 Ratings
5% below category average
Webex App
-
Ratings
User authentication8.1141 Ratings00 Ratings
Participant roles & permissions7.9147 Ratings00 Ratings
Confidential attendee list8.0109 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Webex App
8.0
544 Ratings
2% above category average
Task Management00 Ratings7.7304 Ratings
Gantt Charts00 Ratings7.4137 Ratings
Scheduling00 Ratings8.2419 Ratings
Workflow Automation00 Ratings7.9200 Ratings
Mobile Access00 Ratings8.8510 Ratings
Search00 Ratings8.0428 Ratings
Visual planning tools00 Ratings8.1223 Ratings
Communication
Comparison of Communication features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Webex App
8.5
588 Ratings
6% above category average
Chat00 Ratings8.9578 Ratings
Notifications00 Ratings8.6569 Ratings
Discussions00 Ratings8.7522 Ratings
Surveys00 Ratings8.4277 Ratings
Internal knowledgebase00 Ratings8.1255 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.6175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Webex App
8.1
502 Ratings
0% below category average
Versioning00 Ratings7.6292 Ratings
Video files00 Ratings7.7430 Ratings
Audio files00 Ratings8.2431 Ratings
Document collaboration00 Ratings7.8406 Ratings
Access control00 Ratings8.5313 Ratings
Advanced security features00 Ratings8.3318 Ratings
Integrates with Google Drive00 Ratings8.3168 Ratings
Device sync00 Ratings8.6285 Ratings
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Skype for Business, now part of Microsoft TeamsWebex App
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User Ratings
Skype for Business, now part of Microsoft TeamsWebex App
Likelihood to Recommend
8.6
(196 ratings)
8.5
(650 ratings)
Likelihood to Renew
9.0
(7 ratings)
8.5
(26 ratings)
Usability
9.0
(14 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.7
(9 ratings)
Performance
-
(0 ratings)
8.2
(9 ratings)
Support Rating
8.5
(40 ratings)
8.0
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
7.0
(2 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.9
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
Skype for Business, now part of Microsoft TeamsWebex App
Likelihood to Recommend
Microsoft
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
Read full review
Cisco
I used the Webex App for managing my jobs to be done. I have regular virtual meetings for recruitment and training purposes. I use the Webex App for doing virtual meetings with high audio and video quality. They have whiteboard and screensharing capabilities for the meetings to be engaging. We experience a real time feedback and active participation of the participants after we choose Webex App. Also helps to schedule meetings with people all over the world so global communication made easy with the Webex App.
Read full review
Pros
Microsoft
  • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
  • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
  • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
  • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Microsoft
  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Read full review
Cisco
  • The Seen by feature is annoying. It tells someone when you have looked at a message. I feel like I have to respond immediately when I want to wait a bit and compose a longer reply. Even if you could just turn it off would be great.
  • I am always early to meetings and even though I am already joined, Webex will still prompt me to join the meeting 5 minutes prior. I think it should already know that I'm connected and not keep poking me to join.
  • After a Webex meeting is over and I leave the meeting a web page pops up asking me how the meeting was and if I'd like to answer more questions about the meeting and the quality. That needs to be turned off as well
Read full review
Likelihood to Renew
Microsoft
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Read full review
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
Microsoft
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
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Reliability and Availability
Microsoft
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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Performance
Microsoft
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
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Support Rating
Microsoft
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
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Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
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In-Person Training
Microsoft
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
Microsoft
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
Microsoft
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
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Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
Microsoft
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Read full review
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Scalability
Microsoft
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
Microsoft
  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
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Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots