What users are saying about

Skype for Business

1159 Ratings

Zoom

418 Ratings

Skype for Business

1159 Ratings
Score 7.7 out of 101

Zoom

418 Ratings
Score 8.8 out of 101

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Likelihood to Recommend

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.

Zoom

Zoom is well suited for presentations, technical support, demoing your product, or simply putting a face and meeting one on one with someone you may have gone back and forth with multiple emails or phone calls and building a stronger relationship with your clients. I know I get compliments about going "the extra mile" of jumping on a screen share compared to sending an email sometimes with a link that tells someone to read an article to solve a problem.

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business
7.5
Zoom
8.6
High quality audio
Skype for Business
7.8
Zoom
8.9
High quality video
Skype for Business
7.9
Zoom
9.0
Low bandwidth requirements
Skype for Business
6.5
Zoom
7.9
Mobile support
Skype for Business
7.6
Zoom

Screen Sharing

Skype for Business
8.3
Zoom
9.0
Desktop sharing
Skype for Business
8.7
Zoom
9.3
Whiteboards
Skype for Business
8.0
Zoom
8.6

Online Meetings / Events

Skype for Business
7.8
Zoom
8.5
Calendar integration
Skype for Business
8.6
Zoom
8.6
Meeting initiation
Skype for Business
8.4
Zoom
8.7
Integrates with social media
Skype for Business
6.2
Zoom
7.7
Record meetings / events
Skype for Business
7.8
Zoom
9.0
Slideshows
Skype for Business
8.0
Zoom
8.7

Online Events Collaboration

Skype for Business
7.6
Zoom
8.6
Live chat
Skype for Business
8.8
Zoom
8.4
Audience polling
Skype for Business
7.1
Zoom
8.7
Q&A
Skype for Business
6.9
Zoom
8.6

Online Events Security

Skype for Business
8.0
Zoom
8.5
User authentication
Skype for Business
8.1
Zoom
8.4
Participant roles & permissions
Skype for Business
8.0
Zoom
8.5
Confidential attendee list
Skype for Business
8.0
Zoom
8.6

Pros

  • Status: Integration with Outlook and Outlook calendar makes it easy for you if you accept a meeting invitation. Skype will read your calendar data and change your status to "In a Meeting" where you won't get disturbed by side chats or notifications.
  • Remote connection: another great tool if you need to connect with someone and show them how something is done. For example, you need to install your company printer on their machine, it is easier to take control than to explain chatting.
  • Video and Audio calls: Skype always had high-quality calls, nothing has changed in that department, you can always call a colleague and have a talk about something that must be explained quickly.
  • Ability to add Skype contacts outside of your organization. It makes Skype for Business also your personal Skype, but you shouldn't share your organization email easily with everyone.
  • It takes under a minute to set up a link to email to clients. That's great, especially when you're in the middle of a call and need clients to jump on the computer with you.
  • I'm not particularly fond of being on camera, so it's easy to use Zoom without it.
  • The free version is pretty robust, but at $15/mo, upgrading isn't a big issue.
  • It's a significant part of my marketing stack, and I recommend it all the time.

Cons

  • It would be nice if a chat session with individual users would remain active for individual users for a business day rather than moving the message to conversation history
  • Otherwise, it works great!
  • This is a rare thing to say, because I'm always evaluating low-cost marketing software, but I haven't found any problems yet. Could be because I haven't moved beyond the Web conferencing features.

Likelihood to Renew

Skype for Business7.7
Based on 5 answers
We use it everyday and cannot think of an instance where it is not in use.
Zoom9.2
Based on 8 answers
Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.

Usability

Skype for Business9.7
Based on 4 answers
I find it very easy to use and easy to operate. It is definitely easy to get used to and from a user perspective is a solid product. I also find it to be very handy and useful for a small-mid-sized org like ours. It is easy to communicate effectively and get information quickly.
Zoom9.3
Based on 7 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

Support

Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with Skype for Business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Zoom8.4
Based on 5 answers
The few times we've used them (and I mean FEW) Zoom's support team has been very knowledgeable and responsive. Sometimes the best support is when you need it the least. I mean that as respectable as possible to Zoom. I haven't had to use their support since their product has been consistently great, so kudos to everyone at Zoom!

Implementation

Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Zoom7.9
Based on 3 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

Alternatives Considered

It integrates very well with Outlook making it the preferred tool for our business. Other tools do not provide this level of integration making it a seamless part of Outlook.
Zoom does what it's supposed to do and it does it really really well. I've had very little issues with Zoom. Once you get used to the format, the second time doing anything is intuitive. My guys like it because it works great on every platform and operating system. Zoom is my first choice.

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

Return on Investment

  • Skype for business has helped improve ROI by offering a timely way to communicate with peers, cutting down on response times.
  • Since our organization is an Outlook shop, Skype for business is a no-brainer to use as an integration for scheduling conference calls.
  • The cost of Zoom at the level that I use it is affordable.
  • I've been able to have seamless meetings with attendendants all over the world at the same time.
  • It's cheaper than GoTo Meeting

Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype for Business Editions & Modules
Skype for Business
Additional Pricing Details

Skype for Business More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information