What users are saying about

Skype for Business

Top Rated
1221 Ratings

Zoom

Top Rated
463 Ratings

Skype for Business

Top Rated
1221 Ratings
Score 7.8 out of 101

Zoom

Top Rated
463 Ratings
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

Skype for Business

Skype for business is literally good for everything no matter if it's a quick conversation, question and answer, or simple file sharing. It can do it all.It is much better and faster way of communication than email if you want to get fast answer. But its integration with Outlook makes it just easy if you want to shoot a question about some email that you received and you do not completely understand it or you have more questions about your project. Less appropriate usage would be for chit chats as your employees can lose focus having fun chatting with other employees in their private conversation.

Zoom

Zoom is well suited for presentations, technical support, demoing your product, or simply putting a face and meeting one on one with someone you may have gone back and forth with multiple emails or phone calls and building a stronger relationship with your clients. I know I get compliments about going "the extra mile" of jumping on a screen share compared to sending an email sometimes with a link that tells someone to read an article to solve a problem.

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business
7.6
Zoom
8.6
High quality audio
Skype for Business
7.9
Zoom
8.9
High quality video
Skype for Business
7.9
Zoom
9.0
Low bandwidth requirements
Skype for Business
6.6
Zoom
8.0
Mobile support
Skype for Business
7.9
Zoom

Screen Sharing

Skype for Business
8.4
Zoom
9.0
Desktop sharing
Skype for Business
8.8
Zoom
9.3
Whiteboards
Skype for Business
8.0
Zoom
8.6

Online Meetings / Events

Skype for Business
8.0
Zoom
8.6
Calendar integration
Skype for Business
8.6
Zoom
8.6
Meeting initiation
Skype for Business
8.4
Zoom
8.7
Integrates with social media
Skype for Business
6.7
Zoom
7.8
Record meetings / events
Skype for Business
8.0
Zoom
9.0
Slideshows
Skype for Business
8.1
Zoom
8.7

Online Events Collaboration

Skype for Business
7.9
Zoom
8.6
Live chat
Skype for Business
8.8
Zoom
8.5
Audience polling
Skype for Business
7.5
Zoom
8.8
Q&A
Skype for Business
7.2
Zoom
8.6

Online Events Security

Skype for Business
8.3
Zoom
8.6
User authentication
Skype for Business
8.3
Zoom
8.5
Participant roles & permissions
Skype for Business
8.2
Zoom
8.6
Confidential attendee list
Skype for Business
8.3
Zoom
8.7

Pros

  • Status: Integration with Outlook and Outlook calendar makes it easy for you if you accept a meeting invitation. Skype will read your calendar data and change your status to "In a Meeting" where you won't get disturbed by side chats or notifications.
  • Remote connection: another great tool if you need to connect with someone and show them how something is done. For example, you need to install your company printer on their machine, it is easier to take control than to explain chatting.
  • Video and Audio calls: Skype always had high-quality calls, nothing has changed in that department, you can always call a colleague and have a talk about something that must be explained quickly.
  • Ability to add Skype contacts outside of your organization. It makes Skype for Business also your personal Skype, but you shouldn't share your organization email easily with everyone.
  • Record sessions
  • You can record your calls on your computer or in the cloud.
  • You can have multiple people talking on a call.

Cons

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
  • It would be nice to have "profiles". Both my wife and I use our Zoom account. It would be great to be able to click a button and switch between our display names.
  • Chromecast support would be nice to be able to have the screen and audio casted to a TV using Chromecast.
  • Make it cheaper.

Likelihood to Renew

Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Zoom9.2
Based on 8 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

Usability

Skype for Business9.8
Based on 4 answers
I use it daily to communicate with my team
Zoom9.2
Based on 7 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

Support

Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Zoom8.2
Based on 5 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.

Implementation

Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Zoom7.9
Based on 3 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

Alternatives Considered

We used ooVoo before, but what made us switch is that almost all our clients have Skype for business and it makes everything easy if we don't have to invite the clients to some other platform. The most important reason for the switch is because Skype provides the best customer service and there are far fewer bugs and lags.
Zoom does what it's supposed to do and it does it really really well. I've had very little issues with Zoom. Once you get used to the format, the second time doing anything is intuitive. My guys like it because it works great on every platform and operating system. Zoom is my first choice.

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

Return on Investment

  • Improvement in work performance
  • Reduce expenses in the organization
  • You can create and collaborate while working on applications that you use every day such as Excel, Word, and Outlook, which is very easy since everyone in the organization uses those tools.
  • You can work on large projects all together and remotely
  • More professional - If your conferencing software works on sales calls it just makes everything go more smoothly
  • Time savings - Saves time in scheduling as well as executing calls. No one has to fumble to make it work, which wastes call time. With other solutions we may lose 10 minutes of a 30 minute call while people make the software work
  • Call review - Now we have saved and named recordings of all of our calls to review when needed, hosted in the cloud.

Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype for Business Editions & Modules
Skype for Business
Additional Pricing Details

Skype for Business More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information