What users are saying about
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Top Rated
1598 Ratings
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Top Rated
755 Ratings

Skype for Business

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1598 Ratings
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Score 7.8 out of 101

Zoom

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Score 8.8 out of 101

Likelihood to Recommend

Skype for Business

Skype for business is literally good for everything no matter if it's a quick conversation, question and answer, or simple file sharing. It can do it all.It is much better and faster way of communication than email if you want to get fast answer. But its integration with Outlook makes it just easy if you want to shoot a question about some email that you received and you do not completely understand it or you have more questions about your project. Less appropriate usage would be for chit chats as your employees can lose focus having fun chatting with other employees in their private conversation.
Stefan Trbojevic profile photo

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business
7.6
Zoom
8.6
High quality audio
Skype for Business
8.2
Zoom
8.9
High quality video
Skype for Business
8.1
Zoom
9.0
Low bandwidth requirements
Skype for Business
6.4
Zoom
8.0
Mobile support
Skype for Business
7.7
Zoom

Screen Sharing

Skype for Business
8.4
Zoom
8.8
Desktop sharing
Skype for Business
8.9
Zoom
9.3
Whiteboards
Skype for Business
8.0
Zoom
8.4

Online Meetings / Events

Skype for Business
8.2
Zoom
8.5
Calendar integration
Skype for Business
8.9
Zoom
8.7
Meeting initiation
Skype for Business
8.5
Zoom
8.7
Integrates with social media
Skype for Business
7.3
Zoom
7.6
Record meetings / events
Skype for Business
8.2
Zoom
8.8
Slideshows
Skype for Business
8.4
Zoom
8.8

Online Events Collaboration

Skype for Business
8.4
Zoom
8.5
Live chat
Skype for Business
8.9
Zoom
8.6
Audience polling
Skype for Business
8.3
Zoom
8.4
Q&A
Skype for Business
7.9
Zoom
8.4

Online Events Security

Skype for Business
8.6
Zoom
8.6
User authentication
Skype for Business
8.7
Zoom
8.7
Participant roles & permissions
Skype for Business
8.3
Zoom
8.6
Confidential attendee list
Skype for Business
8.7
Zoom
8.5

Pros

Skype for Business

  • Ability for all users to download presentation content to their local machine during a presentation. This is a strength for Skype for Business as it allows presenters to share content quickly without having to send an email.
  • Ability to add Skype for Business Meeting Link in a meeting invite (Outlook Plug-In). This is a strength for Skype for Business as it integrates and works well with Outlook to provide a quick link to your conference call. This is extremely helpful for those who are traveling often and work via mobile device because the link is easy to access and quick to open.
  • The ability to add additional users to the call. This is a great strength for Skype for Business as it is an efficient and smooth way to add contacts to your meeting without having to end the call.
Sondra Kinder profile photo

Zoom

  • I’ve tried many different video call products (Google Hangouts, Appear.in, Uber Conference), and Zoom has been significantly higher-quality and more reliable. I very rarely have a call drop or have trouble with hearing people on Zoom calls.
  • Zoom has recently released a Chrome extension, which is a super convenient way to quickly start and schedule meetings. I enjoyed Appear.in for this reason, but the quality was too low. This is valuable for me as a project manager - I am able to quickly schedule Zoom meetings without leaving my current workflow (i.e. I can stay in Google Drive, Hubspot, Google Calendar, Gmail, or wherever else I am working and easily schedule a Zoom call).
  • Zoom’s “breakout room” feature is hugely valuable for the interactive client workshops we run. You can easily split multiple users into separate breakout rooms, then easily re-combine all participants back together in real time. I use this feature to facilitate design thinking workshops.
  • I use Zoom’s “copy the invitation” feature many times a day – I have very rarely had people I’m connecting with have any trouble joining the call, because the invitation has all of the information they need to easily connect, regardless of whether they are connecting by computer or by phone.
Andrew Pagels profile photo

Cons

Skype for Business

  • When you do not have a great network connection, Skype can be very slow, and even freeze the conversation.
  • When sharing screen, sometimes it can bug, and you do not see anything, then you have to reset connection.
  • I think it lacks of customization options.
Adriano Delgado Reis profile photo

Zoom

  • It does have a simple interface where it could use a facelift.
  • There can be some confusion when scheduling meetings because of the integration with Google calendar.
  • I've had access denied on several occasions where I'm not the "host" of my own meeting so I'm unable to record. A technical error but nonetheless a problem we've had to work around.
Kevin Knudsen profile photo

Likelihood to Renew

Skype for Business

Skype for Business 7.9
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Zoom

Zoom 9.5
Based on 11 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Skype for Business

Skype for Business 10.0
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo

Zoom

Zoom 9.3
Based on 11 answers
Zoom has been by far the easiest web conference tool for our internal employees and for our customers to use. Customers who've never used it find it extremely intuitive, and they've all loved Zoom! By clicking the Zoom link, you're automatically launched into the session after the Zoom app installs. There's no confusion in joining or leaving sessions, sharing/unsharing your screen, etc.!
Michael Kim profile photo

Reliability and Availability

Skype for Business

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Skype for Business

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype for Business

Skype for Business 7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Zoom

Zoom 8.9
Based on 10 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Skype for Business

Skype for Business 8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Zoom

Zoom 9.5
Based on 5 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Skype for Business

Microsoft Skype for Business has a friendly interface, besides being much more in account than other programs, it is very easy to implement and synchronize with each login inside the active directory. Skype has been easily implemented and has been in production for more than 5 years.
Denis Pereira profile photo

Zoom

Zoom is, hands down, the best video call platform available. I often recommend Zoom to folks I've seen struggling with all of Zoom's competitors. Zoom is very easy to use for MOST people. I give this a two thumbs up!
Peter Filias profile photo

Scalability

Skype for Business

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Skype for Business

  • The flexibility of meetings directly.
  • Improvement in decision-making times.
  • The security of the data that the software provides, that is, it avoids the confidential data of the company against cyber attacks.
Gabriel Oliveira profile photo

Zoom

  • Definitely saves a ton of time.
  • Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!
Robbin Block profile photo

Pricing Details

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business Editions & Modules

Skype for Business
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison