What users are saying about

Skype for Business

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Top Rated
1422 Ratings

Zoom

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Top Rated
645 Ratings

Skype for Business

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Top Rated
1422 Ratings
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Score 7.8 out of 101

Zoom

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Top Rated
645 Ratings
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Score 8.8 out of 101

Add comparison

Likelihood to Recommend

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.
Exson Meza profile photo

Zoom

Zoom is perfectly equipped to handle internal and external meetings. The settings that they have built-in make it so simple to adjust and have exactly the type of meeting you'd like to have. The video feature is incredible where you can interact as well as the screen-share feature. We have only run into a few problems with Zoom on the recording aspect of it so maybe consider have a separate recording running.
Kevin Knudsen profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business
7.6
Zoom
8.6
High quality audio
Skype for Business
7.9
Zoom
8.9
High quality video
Skype for Business
7.8
Zoom
9.0
Low bandwidth requirements
Skype for Business
6.7
Zoom
8.0
Mobile support
Skype for Business
8.0
Zoom

Screen Sharing

Skype for Business
8.4
Zoom
8.9
Desktop sharing
Skype for Business
8.7
Zoom
9.3
Whiteboards
Skype for Business
8.1
Zoom
8.5

Online Meetings / Events

Skype for Business
8.0
Zoom
8.5
Calendar integration
Skype for Business
8.6
Zoom
8.7
Meeting initiation
Skype for Business
8.2
Zoom
8.8
Integrates with social media
Skype for Business
6.9
Zoom
7.5
Record meetings / events
Skype for Business
8.1
Zoom
8.9
Slideshows
Skype for Business
8.1
Zoom
8.8

Online Events Collaboration

Skype for Business
8.0
Zoom
8.5
Live chat
Skype for Business
8.9
Zoom
8.5
Audience polling
Skype for Business
7.6
Zoom
8.5
Q&A
Skype for Business
7.4
Zoom
8.4

Online Events Security

Skype for Business
8.3
Zoom
8.7
User authentication
Skype for Business
8.5
Zoom
8.7
Participant roles & permissions
Skype for Business
8.1
Zoom
8.7
Confidential attendee list
Skype for Business
8.5
Zoom
8.7

Pros

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza profile photo
  • Its ease of use is incredible. This helps us with clients and internal use.
  • The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
  • The settings are very easily adjustable and help us when accommodating a large number of individuals.
  • We've found that the audio is incredible because of the individual connection required.
  • Also, we love the ease of integrations with other products such as Google calendar.
Kevin Knudsen profile photo

Cons

  • It requires an excellent connection to the Internet because not all the territory of my country has an adequate Internet connection for the efficient operation of Skype. Being a limitation for the communication by video call with the personnel that is in communities of difficult access.
  • They must improve the coincidence of the audio of the call with the video view, considering that they do not coincide in time, a situation that affects the work.
  • They should improve the process to make a call because it is confusing.
Exson Meza profile photo
  • One persistent bug comes when switching between multiple accounts on one computer. For some work contexts, I use our business-level account to facilitate calls with larger numbers of participants. When I switch back to my personal account, the display name from the business account persists and will continue to reset back to the business display name even after being manually fixed.
Brock Ross profile photo

Likelihood to Renew

Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo
Zoom9.1
Based on 9 answers
Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.
Rocky Kev profile photo

Usability

Skype for Business10.0
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo
Zoom9.0
Based on 9 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo
Zoom8.5
Based on 7 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo
Zoom8.8
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

We select Skype for Business over Google Talk because in terms of image and sound quality Google Talk is not up to Skype, it must improve its transmission platform to compete with Skype.
Alexander Palma Ibarra profile photo
We selected Zoom mostly because of cost and reliability. We liked the features that Zoom provided, we thought it was the easiest interface for ourselves as well as first-time users who have ever used a screen sharing service to be comfortable with. We also liked how we can schedule meetings easily and send a simple link for a meeting invite that helps to start the meeting much faster instead of troubleshooting a call to getting everything started.
Eric Weiss profile photo

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • This multiplatform software has improved the interaction with the suppliers and customers of the company.
  • The software is highly secure and encrypts end-to-end communication by protecting the company's confidential data against cyber attacks, generating confidence in the company in each use.
  • This software has improved the communication channels with the other branches of the company, it has allowed us to carry out online training and train the staff.
  • The investment made in the purchase of this software has given its rewards an incalculable value, since it has allowed to improve communication, training and project management of the company with various clients.
Alexander Palma Ibarra profile photo
  • No matter what, Zoom is amazing for collaboration.
  • Zoom's Slack integration makes Zoom calls nearly immediate to generate!
  • The ability to save recordings is very simple and easy to share with colleagues who couldn't attend calls.
Peter Filias profile photo

Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype for Business Editions & Modules
Skype for Business
Additional Pricing Details

Skype for Business More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information