What users are saying about

Skype for Business

Top Rated
1305 Ratings

Zoom

Top Rated
535 Ratings

Skype for Business

Top Rated
1305 Ratings
Score 7.7 out of 101

Zoom

Top Rated
535 Ratings
Score 8.8 out of 101

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Likelihood to Recommend

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.
Exson Meza profile photo

Zoom

As I said, it's perfect for working one-on-one with clients to demo software, go over a plan, share a screen remotely to do just about anything. That saves so much time. And you can do all that with the free version. I'm looking forward to trying it out for webinars. I've sat through a few of Zoom's webinars that explain how to set it up, and they've been very helpful.
It's worked well for me for what I need so far, so not sure where it may be less appropriate.
Robbin Block profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business
7.6
Zoom
8.6
High quality audio
Skype for Business
7.9
Zoom
8.9
High quality video
Skype for Business
7.8
Zoom
9.0
Low bandwidth requirements
Skype for Business
6.6
Zoom
7.9
Mobile support
Skype for Business
7.9
Zoom

Screen Sharing

Skype for Business
8.4
Zoom
9.0
Desktop sharing
Skype for Business
8.7
Zoom
9.3
Whiteboards
Skype for Business
8.1
Zoom
8.6

Online Meetings / Events

Skype for Business
8.0
Zoom
8.6
Calendar integration
Skype for Business
8.6
Zoom
8.7
Meeting initiation
Skype for Business
8.2
Zoom
8.7
Integrates with social media
Skype for Business
6.8
Zoom
7.8
Record meetings / events
Skype for Business
8.1
Zoom
9.0
Slideshows
Skype for Business
8.1
Zoom
8.8

Online Events Collaboration

Skype for Business
7.9
Zoom
8.6
Live chat
Skype for Business
8.9
Zoom
8.5
Audience polling
Skype for Business
7.6
Zoom
8.8
Q&A
Skype for Business
7.4
Zoom
8.6

Online Events Security

Skype for Business
8.3
Zoom
8.6
User authentication
Skype for Business
8.4
Zoom
8.6
Participant roles & permissions
Skype for Business
8.1
Zoom
8.7
Confidential attendee list
Skype for Business
8.4
Zoom
8.7

Pros

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza profile photo
  • Easy Scheduling from Google Calendar
  • Easy for a participant to join a meeting
  • Ability to recording the video meeting is a plus
  • Ability to share desktop & application is nice
  • Free personal version has lots of functionality
Vince McConville profile photo

Cons

  • It requires an excellent connection to the Internet because not all the territory of my country has an adequate Internet connection for the efficient operation of Skype. Being a limitation for the communication by video call with the personnel that is in communities of difficult access.
  • They must improve the coincidence of the audio of the call with the video view, considering that they do not coincide in time, a situation that affects the work.
  • They should improve the process to make a call because it is confusing.
Exson Meza profile photo
  • Whiteboarding would be a great functionality for remote teams.
  • If zoom could be similar to a beam type deal, putting us on robots for remote teams. That would be sick.
  • picture clarity can sometimes be dull if the picture quality could be better that would be wonderful!
  • Set the screen share size to the real screen size so that users don't get confused. Also, turn the video off to start out, make people change it for themselves.
Nicole Nagy profile photo

Likelihood to Renew

Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo
Zoom9.1
Based on 9 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Skype for Business9.9
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo
Zoom9.1
Based on 8 answers
Because Zoom is so easy, I'm starting to use it for family calls with my grandmother.
Rocky Kev profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo
Zoom8.3
Based on 6 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo
Zoom8.5
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Its been quite a while since I have used Chatter, but at the time, I don't believe it was very user friendly and the ability to present and share content was not yet integrated. Google Hangouts is also a strong product, however, the UI functionality is not as intuitive as Skype for Business. Also, I like that Skype for Business starts immediately with my computer start-up. Skype for Business is integrated well with Outlook making it very easy to attach the conference call invite to my meeting request.
Sondra Kinder profile photo
It is competitively priced and offers robust functionality. It was an easy decision to use Zoom over these others. Mainly value for the price made it an easy decision. A critical component was reliable connection (audio and visual) and ability to recording capabilities. UberConference was a great, but couldn't record and connection wasn't always solid. UberConference was very easy to use and prospects loved it, but when there were audio issues, it was a real mess and I'd have to have a backup plan ready. Join.me was a little less easy to use and we weren't as comfortable or confident in it. We knew GoToMeeting would be a great solution, but it's also clunky and expensive
Corey Calder profile photo

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder profile photo
  • It's taken a lot of the stress out worrying about people having to download and install an app for when I was using Citrix. Now I know people will be on the call without any problems.
  • I've also saved a reasonable amount of money monthly as I was able to get rid of GTM.
  • It's also allowed me to stop using Skype and that regularly gave me technical headaches with poor and unstable connections.
Tim Brownson - Life Coach Trainer profile photo

Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype for Business Editions & Modules
Skype for Business
Additional Pricing Details

Skype for Business More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information