What users are saying about
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1797 Ratings

Skype

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1797 Ratings
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Score 7.9 out of 100
11 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Skype

Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Ricardo G Lopes | TrustRadius Reviewer

Twilio Programmable Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.5
Twilio Programmable Voice
High quality audio
Skype
8.1
Twilio Programmable Voice
High quality video
Skype
7.7
Twilio Programmable Voice
Low bandwidth requirements
Skype
6.7
Twilio Programmable Voice
Mobile support
Skype
7.5
Twilio Programmable Voice

Screen Sharing

Skype
7.7
Twilio Programmable Voice
Desktop sharing
Skype
8.3
Twilio Programmable Voice
Whiteboards
Skype
7.0
Twilio Programmable Voice

Online Meetings / Events

Skype
7.4
Twilio Programmable Voice
Calendar integration
Skype
7.5
Twilio Programmable Voice
Meeting initiation
Skype
7.7
Twilio Programmable Voice
Integrates with social media
Skype
6.8
Twilio Programmable Voice
Record meetings / events
Skype
7.7
Twilio Programmable Voice
Slideshows
Skype
7.4
Twilio Programmable Voice

Online Events Collaboration

Skype
8.0
Twilio Programmable Voice
Live chat
Skype
8.4
Twilio Programmable Voice
Audience polling
Skype
7.5
Twilio Programmable Voice
Q&A
Skype
8.0
Twilio Programmable Voice

Online Events Security

Skype
7.4
Twilio Programmable Voice
User authentication
Skype
8.1
Twilio Programmable Voice
Participant roles & permissions
Skype
7.3
Twilio Programmable Voice
Confidential attendee list
Skype
6.8
Twilio Programmable Voice

Pros

Skype

  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
Ho'omana Nathan Horton | TrustRadius Reviewer

Twilio Programmable Voice

  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
Anonymous | TrustRadius Reviewer

Cons

Skype

  • I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
  • In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
  • Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.
Maike Holthuijzen | TrustRadius Reviewer

Twilio Programmable Voice

  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Skype

Skype 8.6
Based on 4 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Usability

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Support

Skype

Skype 7.4
Based on 37 answers
Anytime I had any problems with Skype, the Customer team was there to help me. However, their help section is so advanced that I found many answers there without being forced to ask them in any other communication channels. It works really well and it is a very reliable tool for companies.
Kinga Odziemek | TrustRadius Reviewer

Twilio Programmable Voice

Twilio Programmable Voice 7.5
Based on 2 answers
For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.
Anonymous | TrustRadius Reviewer

Implementation

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Alternatives Considered

Skype

Slack, WebEx, and Google Hangouts. Skype is not as fancy as Slack or WebEx, and not as international or widespread as Google Hangouts, however. As I've stated, it really shines in our closed environment and isolated domain. The truth is we have been using a Windows-only domain on our isolated environment and Skype fits very nicely into that. The simple integration into our current setup was easy and fast.
Anonymous | TrustRadius Reviewer

Twilio Programmable Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
Anonymous | TrustRadius Reviewer

Return on Investment

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan | TrustRadius Reviewer

Twilio Programmable Voice

  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.
Anonymous | TrustRadius Reviewer

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Skype
8.1
Twilio Programmable Voice
8.7

Likelihood to Renew

Skype
8.6
Twilio Programmable Voice

Usability

Skype
9.0
Twilio Programmable Voice

Support

Skype
7.4
Twilio Programmable Voice
7.5

Implementation

Skype
8.0
Twilio Programmable Voice

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