What users are saying about
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1621 Ratings
9 Ratings

Skype

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1621 Ratings
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Score 7.9 out of 101
9 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Skype

Skype is a great option for holding collaborative meetings when participants cannot meet in person. Skype allows users to create meetings with several people, which is useful. Because Skype is free and easy to install on various types of operating systems, it is a great choice for individuals or companies who need decent meeting software but also have budget constraints. Skype is also a good general choice for meeting software, because it can be used to call friends or family but is also a good choice for professional / workplace meetings. However, Skype will not work very well in areas without high speed internet.
Maike Holthuijzen profile photo

Twilio Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.5
Twilio Voice
High quality audio
Skype
8.0
Twilio Voice
High quality video
Skype
7.8
Twilio Voice
Low bandwidth requirements
Skype
6.6
Twilio Voice
Mobile support
Skype
7.4
Twilio Voice

Screen Sharing

Skype
8.0
Twilio Voice
Desktop sharing
Skype
8.7
Twilio Voice
Whiteboards
Skype
7.2
Twilio Voice

Online Meetings / Events

Skype
8.2
Twilio Voice
Calendar integration
Skype
8.5
Twilio Voice
Meeting initiation
Skype
8.7
Twilio Voice
Integrates with social media
Skype
8.1
Twilio Voice
Record meetings / events
Skype
8.5
Twilio Voice
Slideshows
Skype
7.4
Twilio Voice

Online Events Collaboration

Skype
8.4
Twilio Voice
Live chat
Skype
8.7
Twilio Voice
Audience polling
Skype
8.3
Twilio Voice
Q&A
Skype
8.2
Twilio Voice

Online Events Security

Skype
8.6
Twilio Voice
User authentication
Skype
8.9
Twilio Voice
Participant roles & permissions
Skype
8.2
Twilio Voice
Confidential attendee list
Skype
8.8
Twilio Voice

Cloud PBX

Skype
Twilio Voice
8.0
Hosted PBX
Skype
Twilio Voice
9.0
Multi-level Interactive Voice Response (IVR)
Skype
Twilio Voice
7.0
Call reports
Skype
Twilio Voice
8.0

Call Management

Skype
Twilio Voice
8.3
Answering rules
Skype
Twilio Voice
8.0
Call recording
Skype
Twilio Voice
8.4
Call park
Skype
Twilio Voice
8.0
Call screening
Skype
Twilio Voice
8.9
Message alerts
Skype
Twilio Voice
8.0

VoIP system collaboration

Skype
Twilio Voice
8.0
Audio conferencing
Skype
Twilio Voice
8.0

Mobile apps

Skype
Twilio Voice
8.5
Mobile app for iOS
Skype
Twilio Voice
8.0
Mobile app for Android
Skype
Twilio Voice
9.0

Pros

Skype

  • Easy to install for MacOS or Windows and user account setup is intuitive.
  • In the newest version of Skype, you can make the window showing the other person very small. This feature is nice, because I can quickly look something up on my computer and still see the person I am talking to.
  • The chat capability of Skype is also handy if you need to quickly send someone a bit of code or a website link.
Maike Holthuijzen profile photo

Twilio Voice

  • Flexibility: Twilio uses a pseudolanguage known as TwiML, in XML format, with which we can develop anything from simple IVRs to complex skill-routing call engines on a variety of common languages, such as Ruby, Javascript, PHP and Python.
  • Modularity: You can build up with Twilio, from phone numbers up to entire logic handling solutions, and even interconnect with your existing infrastructure.
  • Portability: Twilio is entirely in the Cloud; it's an SaaS communications platform. You don't need to deploy anything onsite to make it work, besides accessories such as softphones (although you can develop your own if you wish), so you have immediate access to Twilio's entire infrastructure from anywhere in the world.
No photo available

Cons

Skype

  • The conversation history, although a great feature, sometimes does not save your conversation as expected so you do not have it to reference down the line
  • If you have a window with a bunch of conversation tabs and you try and add a person to a conversation it goes out of that conversation and you have to find it in your tab window again. This is not a big deal but just can be a pain to find the conversation again.
  • When in an email in outlook it would be nice if you could reply all with IM (Skype) for that email. Currently, you can only reply with IM to the sender not the whole email chain.
No photo available

Twilio Voice

  • The Twilio Studio. It's perhaps the most powerful feature on Twilio, with the ability to build full-fledged IVRs with little to no development on our side, and other advanced functions such as auto-SMS and chat bots. However, it's somewhat expensive at the moment. Though there is a free tier, it comes with several restrictions.
  • The handling of stale SIP sessions. When a user connects via softphone to his/her Twilio SIP account, it sometimes loses connectivity and resets it by opening the softphone again; sometimes this causes a second (current) session to be opened. Twilio gets confused with this, since it sees two sessions (it lacks the logic to take the most recent one), and generates an error.
No photo available

Likelihood to Renew

Skype

Skype 8.1
Based on 3 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Twilio Voice

No score
No answers yet
No answers on this topic

Usability

Skype

Skype 9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo

Twilio Voice

No score
No answers yet
No answers on this topic

Support

Skype

Skype 10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo

Twilio Voice

No score
No answers yet
No answers on this topic

Implementation

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Twilio Voice

No score
No answers yet
No answers on this topic

Alternatives Considered

Skype

Skype integrates with other products like Microsoft outlook better than others. If you are using the Microsoft suite in your organization this product is for you. Other products like Jabber have the chat abilities but they are not as user-friendly and able to manage large chats for an individual per day.
No photo available

Twilio Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
No photo available

Return on Investment

Skype

  • Business profiles are easily created.
  • Business meetings are easily held with Skype and are safe.
  • It provides security for data transfers and provides end to end encryption.
Abhinav Kapoor profile photo

Twilio Voice

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
No photo available

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Twilio Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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