What users are saying about
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1750 Ratings

Skype

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1750 Ratings
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Score 7.9 out of 101
11 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

Skype

Skype is pretty good as an integrated tool for quick communication between departments. However, Zoom is lightyears ahead of Skype (and everything else we've tried) as a videoconferencing solution. Teams (another, newer Microsoft product) works for all the things I like about Skype namely within-organization collaboration and communication and is more streamlined and tightly connected to the Office suite in ways that Skype is not.
Ho'omana Nathan Horton profile photo

Twilio Programmable Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.6
Twilio Programmable Voice
High quality audio
Skype
8.2
Twilio Programmable Voice
High quality video
Skype
7.8
Twilio Programmable Voice
Low bandwidth requirements
Skype
6.7
Twilio Programmable Voice
Mobile support
Skype
7.6
Twilio Programmable Voice

Screen Sharing

Skype
7.8
Twilio Programmable Voice
Desktop sharing
Skype
8.5
Twilio Programmable Voice
Whiteboards
Skype
7.0
Twilio Programmable Voice

Online Meetings / Events

Skype
7.7
Twilio Programmable Voice
Calendar integration
Skype
7.7
Twilio Programmable Voice
Meeting initiation
Skype
7.9
Twilio Programmable Voice
Integrates with social media
Skype
7.2
Twilio Programmable Voice
Record meetings / events
Skype
7.9
Twilio Programmable Voice
Slideshows
Skype
7.6
Twilio Programmable Voice

Online Events Collaboration

Skype
8.0
Twilio Programmable Voice
Live chat
Skype
8.6
Twilio Programmable Voice
Audience polling
Skype
7.6
Twilio Programmable Voice
Q&A
Skype
7.9
Twilio Programmable Voice

Online Events Security

Skype
7.6
Twilio Programmable Voice
User authentication
Skype
8.3
Twilio Programmable Voice
Participant roles & permissions
Skype
7.5
Twilio Programmable Voice
Confidential attendee list
Skype
7.1
Twilio Programmable Voice

Pros

Skype

  • Easy to install for MacOS or Windows and user account setup is intuitive.
  • In the newest version of Skype, you can make the window showing the other person very small. This feature is nice, because I can quickly look something up on my computer and still see the person I am talking to.
  • The chat capability of Skype is also handy if you need to quickly send someone a bit of code or a website link.
Maike Holthuijzen profile photo

Twilio Programmable Voice

  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
No photo available

Cons

Skype

  • While adding can modifying contacts is relatively easy after you figure it out, new users may struggle with this. Adding a simple plus button next to a persons name in a chat window would be a great help. a simple stream lined single or double click option would be great.
  • A gif repository. While Skype is a business tool some business isn't always so serious. My coworkers and I like to share links and other things quickly with each other over Skype to keep morale high. Being able to respond quickly to your buddy down the hall with a witty gif would make a difference.
  • Not exactly a bad thing but the group chat window could be confusing for new users. Streamlining this and allowing the user to drag themselves out of a chat instead of having to close a window or something similar may help with this.
No photo available

Twilio Programmable Voice

  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
No photo available

Likelihood to Renew

Skype

Skype 8.5
Based on 4 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Usability

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Support

Skype

Skype 7.5
Based on 30 answers
Anytime I had any problems with Skype, the Customer team was there to help me. However, their help section is so advanced that I found many answers there without being forced to ask them in any other communication channels. It works really well and it is a very reliable tool for companies.
Kinga Odziemek profile photo

Twilio Programmable Voice

Twilio Programmable Voice 7.5
Based on 2 answers
For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.
No photo available

Implementation

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Alternatives Considered

Skype

It's very difficult to compare Skype to the other tools listed above that are in the database. Skype is much more fully featured and easy to use with many users than Google Hangouts or Google Duo. WebEx and GoToMeeting are better conference call style set ups but not really in the same market but do provide some similar services to Skype. Join.me and Cisco Jabber offer some screen sharing and instant messaging features as Skype and are a little better for those purposes. In essence Skype covers so many things that it's just an easy Swiss army knife style of tool.
Jason Hartigan profile photo

Twilio Programmable Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
No photo available

Return on Investment

Skype

  • Faster Client Response - Because I am able to check my missed calls and voicemails through my email with Skype, I end up with a faster responses rate to my clients both in and out of the office. I check my messages with my email and return calls faster than before I had Skype. It also makes it quick and easy to check my voicemail through email on my cell phone while away from the office. I no longer have to call into my office landline to check messages!
  • Quicker Client Connection - One of the most common occurrences in our business is that one employee will need to make referrals for a student or client to another employee in our organization. In the past these referrals have been cumbersome and have not always led to eventual connection of the client to another employee. We would send them across campus to another office in hopes that the employee was available, or with an email or phone number and hope that they took the initiative to reach out. With the instant messenger and the video call function, we are able to contact employees across campus immediately so that clients can talk face to face with with their point of referral.
  • More Efficient Business Model - This is a goal of our organization for the upcoming year. Skype has already helped us to progress in this goal by reducing the amount of time spent on unnecessary communications and processes. In the past, at a business with thousands of employees, we were forced to look up internal phone numbers on our website or through the phone roster. Now, I can look up phone numbers and email addresses through Skype messenger almost instantly, in addition to being able to send an instant message. I can also view other employees' schedules and availability through Skype messenger, instead of having to comb through Outlook. This helps me schedule calls and meetings more quickly than I have been able to before I started using Skype.
Kathleen E. Hobson profile photo

Twilio Programmable Voice

  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.
No photo available

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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