Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatter (discontinued)
Score 9.1 out of 10
N/A
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
Chatter (discontinued)Slack
Editions & Modules
No answers on this topic
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Chatter (discontinued)Slack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Chatter (discontinued)Slack
Considered Both Products
Chatter (discontinued)
Chose Chatter (discontinued)
I've tried Slack and HipChat, but the aren'y integrated with Salesforce as much so I can't really compare. Yet we love Slack for many integrations and simplicity.
Chose Chatter (discontinued)
Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete …
Chose Chatter (discontinued)
Chatter is great because it sits within Salesforce. If your organization is a Salesforce org, then Chatter is a great resource. It's secure and functional when sharing files and other sensitive material. Slack is similar in that you can communicate with peers, but I feel that …
Chose Chatter (discontinued)
It is tough because there are several applications that allow for internal communication among teams. Chatter, however, is the only one that's native to Salesforce and allows for all communication to be attached to their respective artifacts. We use Slack in addition to Chatter …
Chose Chatter (discontinued)
It is easier to use Slack for all external communication, but Salesforce is better for team communication.
Chose Chatter (discontinued)
Slack utterly dominates chatter. Slack is searchable, has the use of channels. When you can sync it with Salesforce (there are multiple ways to automate alerts or notifications to be sent from Salesforce to Slack), it renders Chatter useless. Slack makes me never want to use …
Chose Chatter (discontinued)
Chatter is a solid tool within Salesforce. Slack has become more commonplace within our organization, but the fastest way to find out what is going on within an account or opportunity is to check the Chatter feed. I think there are different uses for each of the tools, but …
Chose Chatter (discontinued)
Chatter allows you to converse in SFDC which is the core of any sales organization. Keeps everything under one roof.
Chose Chatter (discontinued)
Chatter is much more basic than other solutions, mainly, because it is not the core product for Salesforce. It is great for basic communication needs, but if you are looking for a much more robust solution then I would recommend using an application that is more focused on …
Chose Chatter (discontinued)
Chatter is integrated into the CRM software we are currently using, which is Salesforce. It is, for us, normal to use Chatter, as it is integrated on Salesforce. We don't have to use several different software to do our tasks.
Chose Chatter (discontinued)
We utilize Chatter because it integrates best into our company's Salesforce strategy. My organization has invested a lot of time and resources into making Salesforce the platform for administrative reporting. Furthermore, Chatter integrates well and eliminates the need for …
Chose Chatter (discontinued)
I have not used any other products besides Chatter. The only one comparable is Slack which I like as well. I like to keep my CRM a one-stop tool so Chatter works well to communicate with employees while using Salesforce. I highly recommend using Chatter on your CRM tool.
Chose Chatter (discontinued)
Chatter is no comparison to apps like Slack, which is free. Slack provides all of the same features for the most part. The only reason we use Chatter, is because it is system-wide and easily integrates with our existing corporate software - not for its features. I hate to say …
Chose Chatter (discontinued)
We used Chatter because it was bundled with Salesforce.com and for ease of use we used it as opposed to Slack or AIM. It helped keep everything under one hood.
Slack
Chose Slack
Slack was the product in place when I joined the company but after using it I can't believe I used anything else.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Chatter (discontinued)Slack
Project Management
Comparison of Project Management features of Product A and Product B
Chatter (discontinued)
8.3
52 Ratings
6% above category average
Slack
7.8
384 Ratings
1% below category average
Task Management8.836 Ratings7.7238 Ratings
Gantt Charts8.019 Ratings7.061 Ratings
Scheduling7.930 Ratings7.7196 Ratings
Workflow Automation8.932 Ratings7.8213 Ratings
Mobile Access8.049 Ratings9.2371 Ratings
Search7.944 Ratings8.2369 Ratings
Visual planning tools8.833 Ratings7.2142 Ratings
Communication
Comparison of Communication features of Product A and Product B
Chatter (discontinued)
8.4
54 Ratings
5% above category average
Slack
8.6
394 Ratings
7% above category average
Chat9.050 Ratings9.6394 Ratings
Notifications7.153 Ratings8.9390 Ratings
Discussions8.151 Ratings9.1381 Ratings
Surveys8.034 Ratings8.2235 Ratings
Internal knowledgebase8.036 Ratings7.7235 Ratings
Integrates with GoToMeeting9.013 Ratings8.4111 Ratings
Integrates with Gmail and Google Hangouts8.920 Ratings8.5184 Ratings
Integrates with Outlook9.023 Ratings8.3122 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Chatter (discontinued)
8.5
48 Ratings
5% above category average
Slack
8.4
368 Ratings
3% above category average
Versioning8.828 Ratings8.0171 Ratings
Video files8.833 Ratings8.4324 Ratings
Audio files7.930 Ratings8.4319 Ratings
Document collaboration8.941 Ratings8.1257 Ratings
Access control8.034 Ratings8.1237 Ratings
Advanced security features8.929 Ratings8.1199 Ratings
Integrates with Google Drive9.018 Ratings8.7213 Ratings
Device sync8.027 Ratings9.0258 Ratings
Best Alternatives
Chatter (discontinued)Slack
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 8.6 out of 10
HCL Connections
HCL Connections
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chatter (discontinued)Slack
Likelihood to Recommend
9.0
(56 ratings)
9.3
(394 ratings)
Likelihood to Renew
8.1
(2 ratings)
9.4
(20 ratings)
Usability
7.3
(7 ratings)
9.8
(29 ratings)
Support Rating
7.6
(27 ratings)
1.0
(65 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Chatter (discontinued)Slack
Likelihood to Recommend
Discontinued Products
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Read full review
Salesforce
I think Slack works really well in office settings, or even for any group of people who need an easy way to communicate with each other through organized channels. It may not be the best for those who intend to use it as a social media type app, it is more geared towards business use.
Read full review
Pros
Discontinued Products
  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Read full review
Salesforce
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
Read full review
Cons
Discontinued Products
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Read full review
Salesforce
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
Read full review
Likelihood to Renew
Discontinued Products
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Read full review
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
Usability
Discontinued Products
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Read full review
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
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Support Rating
Discontinued Products
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
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Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Discontinued Products
Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Read full review
Salesforce
Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated
Read full review
Return on Investment
Discontinued Products
  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Read full review
Salesforce
  • We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
  • Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes
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ScreenShots