Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Smartsheet
Score 8.0 out of 10
N/A
Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
$14
per month
Pricing
SlackSmartsheet
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Individual
$14
per month
Business
$25
Per User / Per Month
Enterprise
Contact Sales
Premier
Contact Sales
Offerings
Pricing Offerings
SlackSmartsheet
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SlackSmartsheet
Considered Both Products
Slack
Chose Slack
I find that even though Slack is more expensive, it is way more simple, organized and straightforward than HipChat. Also, Slack has a much better performance on most mobile devices. Togther with that, HipChat has way less interations with other softwares than Slack, and these …
Smartsheet
Chose Smartsheet
Definitely a lot more intuitive and a lot less clunky and confusing. When I have to introduce Smartsheet to other team members who have experience with MS Project they are overwhelmed with how easy it is and feel a lot more engaged when developing their own workbooks
Chose Smartsheet
I haven't used another product similar to this one. I typically use Google Sheets and Documents to manage my work.
Chose Smartsheet
Smartsheet has more features than Google Sheets but is more cumbersome to use. Aha! allows users to more visually apply tasks and tickets to corresponding topics and timelines.

Smartsheet is a happy medium of easy to use for fundamental timeline management with added …
Chose Smartsheet
I have used both Daptiv and Project Insight within companies of 60-200 users. These definitely have their use a place in a organization that is prepared to adopt one system and commit to requiring all team members use it to collaborate with. Smartsheet has been a great tool for …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SlackSmartsheet
Project Management
Comparison of Project Management features of Product A and Product B
Slack
7.8
384 Ratings
1% below category average
Smartsheet
7.7
123 Ratings
2% above category average
Task Management7.7238 Ratings8.3120 Ratings
Gantt Charts7.061 Ratings8.0103 Ratings
Scheduling7.7196 Ratings8.5105 Ratings
Workflow Automation7.8213 Ratings8.194 Ratings
Mobile Access9.2371 Ratings7.390 Ratings
Search8.2369 Ratings00 Ratings
Visual planning tools7.2142 Ratings00 Ratings
Resource Management00 Ratings8.8102 Ratings
Team Collaboration00 Ratings8.3116 Ratings
Support for Agile Methodology00 Ratings8.476 Ratings
Support for Waterfall Methodology00 Ratings5.674 Ratings
Document Management00 Ratings6.595 Ratings
Email integration00 Ratings7.994 Ratings
Timesheet Tracking00 Ratings6.257 Ratings
Change request and Case Management00 Ratings8.163 Ratings
Budget and Expense Management00 Ratings8.069 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.6
394 Ratings
7% above category average
Smartsheet
-
Ratings
Chat9.6394 Ratings00 Ratings
Notifications8.9390 Ratings00 Ratings
Discussions9.1381 Ratings00 Ratings
Surveys8.2235 Ratings00 Ratings
Internal knowledgebase7.7235 Ratings00 Ratings
Integrates with GoToMeeting8.4111 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.5184 Ratings00 Ratings
Integrates with Outlook8.3122 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.4
368 Ratings
3% above category average
Smartsheet
-
Ratings
Versioning8.0171 Ratings00 Ratings
Video files8.4324 Ratings00 Ratings
Audio files8.4319 Ratings00 Ratings
Document collaboration8.1257 Ratings00 Ratings
Access control8.1237 Ratings00 Ratings
Advanced security features8.1199 Ratings00 Ratings
Integrates with Google Drive8.7213 Ratings00 Ratings
Device sync9.0258 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Slack
-
Ratings
Smartsheet
6.6
61 Ratings
12% below category average
Quotes/estimates00 Ratings5.639 Ratings
Invoicing00 Ratings6.132 Ratings
Project & financial reporting00 Ratings7.155 Ratings
Integration with accounting software00 Ratings7.629 Ratings
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SlackSmartsheet
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Troop Messenger
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Score 9.7 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
HCL Connections
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Score 8.7 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SlackSmartsheet
Likelihood to Recommend
9.3
(394 ratings)
8.5
(141 ratings)
Likelihood to Renew
9.4
(20 ratings)
10.0
(23 ratings)
Usability
9.8
(29 ratings)
8.6
(12 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
1.0
(65 ratings)
8.1
(45 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
10.0
(2 ratings)
10.0
(6 ratings)
User Testimonials
SlackSmartsheet
Likelihood to Recommend
Salesforce
I think Slack works really well in office settings, or even for any group of people who need an easy way to communicate with each other through organized channels. It may not be the best for those who intend to use it as a social media type app, it is more geared towards business use.
Read full review
Smartsheet
For teams and users who are very familiar with Excel and its mode of operation, Smartsheet will feel like a walkover. If you have a number of users who use Excel or Google Sheets for their personal project management then you will find this tool to be very useful and somewhat familiar.
Teams that may be used to other project management suites or styles would find Smartsheet a bit challenging to adapt to, as formulas and formatting can be challenging to adapt to.
Read full review
Pros
Salesforce
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
Read full review
Smartsheet
  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
Read full review
Cons
Salesforce
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
Read full review
Smartsheet
  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
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Likelihood to Renew
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
Smartsheet
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Read full review
Usability
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
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Smartsheet
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
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Support Rating
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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Smartsheet
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
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Implementation Rating
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Smartsheet
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
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Alternatives Considered
Salesforce
Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated
Read full review
Smartsheet
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Read full review
Return on Investment
Salesforce
  • We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
  • Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes
Read full review
Smartsheet
  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Read full review
ScreenShots