Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
TrueDialog
Score 10.0 out of 10
N/A
TrueDialog is a cloud-based mobile text messaging solution that supports instant, personalized communication between businesses and their customers, from the company of the same name in Austin, Texas.
$99
per month
Pricing
SlackTrueDialog
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Small Business
$99
per month
Business Pro
$375
per month
Enterprise
$899
per month
Custom Enterprise
$2499
per month
Pay-as-you-Go
No Monthly Fee
API Only
Pricing based on a per message or per thousand message basis
Offerings
Pricing Offerings
SlackTrueDialog
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SlackTrueDialog
Top Pros

No answers on this topic

Features
SlackTrueDialog
Project Management
Comparison of Project Management features of Product A and Product B
Slack
7.8
373 Ratings
0% below category average
TrueDialog
-
Ratings
Task Management7.7229 Ratings00 Ratings
Gantt Charts7.061 Ratings00 Ratings
Scheduling7.8188 Ratings00 Ratings
Workflow Automation7.6204 Ratings00 Ratings
Mobile Access9.2360 Ratings00 Ratings
Search8.1359 Ratings00 Ratings
Visual planning tools7.1135 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.6
383 Ratings
7% above category average
TrueDialog
-
Ratings
Chat9.6383 Ratings00 Ratings
Notifications8.8379 Ratings00 Ratings
Discussions9.1370 Ratings00 Ratings
Surveys8.1230 Ratings00 Ratings
Internal knowledgebase7.7229 Ratings00 Ratings
Integrates with GoToMeeting8.4111 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.5184 Ratings00 Ratings
Integrates with Outlook8.2122 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.3
357 Ratings
2% above category average
TrueDialog
-
Ratings
Versioning8.0163 Ratings00 Ratings
Video files8.4313 Ratings00 Ratings
Audio files8.4308 Ratings00 Ratings
Document collaboration8.1250 Ratings00 Ratings
Access control8.1226 Ratings00 Ratings
Advanced security features8.1192 Ratings00 Ratings
Integrates with Google Drive8.7213 Ratings00 Ratings
Device sync8.9248 Ratings00 Ratings
Best Alternatives
SlackTrueDialog
Small Businesses
Stackby
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Score 9.8 out of 10
SimpleTexting
SimpleTexting
Score 8.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Klaviyo
Klaviyo
Score 8.9 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Braze
Braze
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SlackTrueDialog
Likelihood to Recommend
9.2
(383 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.4
(20 ratings)
-
(0 ratings)
Usability
9.8
(29 ratings)
-
(0 ratings)
Support Rating
1.0
(65 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
SlackTrueDialog
Likelihood to Recommend
Salesforce
I think Slack works really well in office settings, or even for any group of people who need an easy way to communicate with each other through organized channels. It may not be the best for those who intend to use it as a social media type app, it is more geared towards business use.
Read full review
TrueDialog
TrueDialog is different from the other texting platforms because they offer a white-glove approach. You feel like they genuinely care about your business and want it to succeed.
Read full review
Pros
Salesforce
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
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TrueDialog
  • SMS Messaging.
  • Link shortener.
  • Contact center solution.
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Cons
Salesforce
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
Read full review
TrueDialog
No answers on this topic
Likelihood to Renew
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
TrueDialog
No answers on this topic
Usability
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Read full review
TrueDialog
No answers on this topic
Support Rating
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
TrueDialog
No answers on this topic
Implementation Rating
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Read full review
TrueDialog
No answers on this topic
Alternatives Considered
Salesforce
Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated
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TrueDialog
Message media's support was non-existent. They are from Australia so you call long distance and there only seems to be 2-3 people working for the company now.
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Return on Investment
Salesforce
  • We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
  • Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes
Read full review
TrueDialog
  • 10X our messaging capability.
Read full review
ScreenShots