Smaply vs. UserReplay

Smaply

3 Reviews and Ratings

UserReplay

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Smaply	Score 7.1 out of 10	N/A	The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.	$19 per month per user
UserReplay	Score 8.0 out of 10	Enterprise companies (1,001+ employees)	UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.	N/A

Pricing

Smaply

UserReplay

Editions & Modules

Free: 0 EUR
per month per user
Basic: 19 EUR
per month per user
Pro: 29 EUR
per month per user
Enterprise: Custom Pricing

No answers on this topic

Offerings

Pricing Offerings
Smaply	UserReplay
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Smaply	UserReplay
Top Pros	Pro User journey Pro Customer journey Pro Customer management	Pro Specific customer Pro High fidelity Pro Quickly identify
Top Cons	Minus Flow chart Minus Look and feel Minus Sticky notes	Minus Advanced analytics Minus Customer service Minus Monthly reports

Best Alternatives
	Smaply	UserReplay
Small Businesses	Ortto Score 8.7 out of 10	Smartlook Score 8.7 out of 10
Medium-sized Companies	Quadient Inspire Score 9.7 out of 10	Siteimprove Score 8.3 out of 10
Enterprises	Quadient Inspire Score 9.7 out of 10	Contentsquare Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Smaply	UserReplay
Likelihood to Recommend	8.0 (2 ratings)	9.0 (1 ratings)

User Testimonials
	Smaply	UserReplay
Likelihood to Recommend	Smaply The solution is suitable for complex journeys with many touchpoints. The tool has the advantage of being easy to use. On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before Incentivized MM Mathieu Montebianco UX Designer - Trainer Read full review	UserReplay Great for online businesses who are well established and want to refine their UX/site performance. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Pros	Smaply User journey map Personas templates Stakeholder maps Free online courses Incentivized SB Sarah Bellaiche Product Design/Development Engineer Read full review	UserReplay Identifying an issue and quickly understanding what the financial impact is Seeing how users use and interact with your site, by device Reporting on custom events Quickly finding a session and replaying it, to watch it back. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Cons	Smaply Global look and feel Export format Text formating in sticky notes Incentivized MM Mathieu Montebianco UX Designer - Trainer Read full review	UserReplay Having confidence in the reports/numbers it pulls No function to email out weekly/monthly reports. Insights are sometimes difficult to extract Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Alternatives Considered	Smaply It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply Incentivized SB Sarah Bellaiche Product Design/Development Engineer Read full review	UserReplay Very well, a similar but different system Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Return on Investment	Smaply Time saving Clarity for stakeholders Sharing best practices Incentivized MM Mathieu Montebianco UX Designer - Trainer Read full review	UserReplay Confirmed our low basket abandonment Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
ScreenShots	Smaply Screenshots	UserReplay Screenshots