Smaply vs. UserReplay (discontinued)

The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before

Incentivized

Great for online businesses who are well established and want to refine their UX/site performance.

Incentivized

• User journey map
• Personas templates
• Stakeholder maps
• Free online courses

Incentivized

• Identifying an issue and quickly understanding what the financial impact is
• Seeing how users use and interact with your site, by device
• Reporting on custom events
• Quickly finding a session and replaying it, to watch it back.

Incentivized

• Global look and feel
• Export format
• Text formating in sticky notes

Incentivized

• Having confidence in the reports/numbers it pulls
• No function to email out weekly/monthly reports.
• Insights are sometimes difficult to extract

Incentivized

It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply

Incentivized

Very well, a similar but different system

Incentivized

• Time saving
• Clarity for stakeholders
• Sharing best practices

Incentivized

• Confirmed our low basket abandonment

Incentivized