What users are saying about

AgoraPulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
278 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

AgoraPulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
278 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
AgoraPulse
8.1
Boolean keyword searches
Smarsh Connected Suite
AgoraPulse
7.8
Filtering out noise/spam
Smarsh Connected Suite
AgoraPulse
7.2
Sentiment analysis
Smarsh Connected Suite
AgoraPulse
9.1
Broad channel coverage
Smarsh Connected Suite
AgoraPulse
8.5

Publishing

Smarsh Connected Suite
AgoraPulse
8.1
Content planning and scheduling
Smarsh Connected Suite
AgoraPulse
8.8
Audience targeting
Smarsh Connected Suite
AgoraPulse
6.7
Content optimization
Smarsh Connected Suite
AgoraPulse
9.1
Workflow management
Smarsh Connected Suite
AgoraPulse
7.9

Engagement

Smarsh Connected Suite
AgoraPulse
7.6
Automated routing and prioritization
Smarsh Connected Suite
AgoraPulse
6.4
Customer interaction histories
Smarsh Connected Suite
AgoraPulse
8.4
Bulk actions
Smarsh Connected Suite
AgoraPulse
7.9

Marketing

Smarsh Connected Suite
AgoraPulse
7.6
Lead generation
Smarsh Connected Suite
AgoraPulse
6.6
Content marketing
Smarsh Connected Suite
AgoraPulse
9.1
Paid media management
Smarsh Connected Suite
AgoraPulse
8.2
Campaigns and promotions
Smarsh Connected Suite
AgoraPulse
6.7

Channel coverage/integration

Smarsh Connected Suite
AgoraPulse
8.6
Twitter
Smarsh Connected Suite
AgoraPulse
9.1
Facebook
Smarsh Connected Suite
AgoraPulse
8.9
Instagram
Smarsh Connected Suite
AgoraPulse
7.8

Reporting/analytics

Smarsh Connected Suite
AgoraPulse
7.3
Campaign success analytics
Smarsh Connected Suite
AgoraPulse
7.7
Real-time tracking
Smarsh Connected Suite
AgoraPulse
7.3
Competitor analysis
Smarsh Connected Suite
AgoraPulse
6.9

Account management

Smarsh Connected Suite
AgoraPulse
7.4
Role-based user permissions & privileges
Smarsh Connected Suite
AgoraPulse
8.3
Mobile access
Smarsh Connected Suite
AgoraPulse
6.6

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • I think AgoraPulse firstly needs to review its packages. The Micro package has no reporting facility and the Small package provides only a month's worth. Give the Micro package at least a month's reporting and the Small package either three months or full facility such as with Medium and Large packages.
  • I would like to see the option to show more of a feed from Twitter and Facebook, or at least the ability to customise this.
Mike Gillan profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
AgoraPulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo

Usability

No score
No answers yet
No answers on this topic
AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo

Support

No score
No answers yet
No answers on this topic
AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Implementation

No score
No answers yet
No answers on this topic
AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • We saved thousand of dollars from switching from Hootsuite.
  • The platform pays for itself with half of one of our client's recurring fee.
  • We saved money from not getting additional reporting software.
Javier Velazquez profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Smarsh Connected Suite Editions & Modules
Smarsh Connected Suite
Additional Pricing Details

Smarsh Connected Suite More Information

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information