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2 Ratings
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Score 7.5 out of 101
4 Ratings
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Score 6.2 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Engage121

Who is using the platform? How many users might you have? How often would you be using the platform?
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Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Engage121
7.2
Boolean keyword searches
Smarsh Connected Suite
Engage121
3.3
Filtering out noise/spam
Smarsh Connected Suite
Engage121
9.0
Sentiment analysis
Smarsh Connected Suite
Engage121
7.5
Broad channel coverage
Smarsh Connected Suite
Engage121
9.0

Publishing

Smarsh Connected Suite
Engage121
8.6
Content planning and scheduling
Smarsh Connected Suite
Engage121
8.7
Audience targeting
Smarsh Connected Suite
Engage121
8.0
Content optimization
Smarsh Connected Suite
Engage121
8.5
Workflow management
Smarsh Connected Suite
Engage121
9.1

Engagement

Smarsh Connected Suite
Engage121
9.0
Automated routing and prioritization
Smarsh Connected Suite
Engage121
9.0
Customer interaction histories
Smarsh Connected Suite
Engage121
9.0
Bulk actions
Smarsh Connected Suite
Engage121
9.0

Marketing

Smarsh Connected Suite
Engage121
7.9
Lead generation
Smarsh Connected Suite
Engage121
8.0
Content marketing
Smarsh Connected Suite
Engage121
8.0
Paid media management
Smarsh Connected Suite
Engage121
8.0
Campaigns and promotions
Smarsh Connected Suite
Engage121
7.6

Channel coverage/integration

Smarsh Connected Suite
Engage121
4.3
Twitter
Smarsh Connected Suite
Engage121
6.9
Facebook
Smarsh Connected Suite
Engage121
6.0
LinkedIn
Smarsh Connected Suite
Engage121
1.0
Google+
Smarsh Connected Suite
Engage121
5.8
YouTube
Smarsh Connected Suite
Engage121
2.0

Reporting/analytics

Smarsh Connected Suite
Engage121
6.8
Campaign success analytics
Smarsh Connected Suite
Engage121
6.5
Real-time tracking
Smarsh Connected Suite
Engage121
7.0
Competitor analysis
Smarsh Connected Suite
Engage121
7.0

Account management

Smarsh Connected Suite
Engage121
8.8
Role-based user permissions & privileges
Smarsh Connected Suite
Engage121
8.5
Mobile access
Smarsh Connected Suite
Engage121
9.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • It does a good job of allowing for scheduling social media posts in advance.
Valerie King profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • Mentioning other Facebook pages without the help of higher up administrators is not possible.
  • Following other users of Facebook, Twitter, etc. is not straightforward like it is when just using the social media channels themselves.
  • Interaction back and forth is not as easy as on the social media channels themselves.
  • Making edits to already posted content isn't possible.
Valerie King profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Engage1214.0
Based on 2 answers
We are choosing a new platform to go with. It is not my choice to leave Engage121, but it has the majority of the capabilities that we need to get things done. That said, if needed, I would choose to use it.
Charlie Foster profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
I did not have a role in choosing Engage121
Charlie Foster profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Scheduling posts ahead
Valerie King profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Engage121

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details