What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

Add comparison

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

CX Social

Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers. If there are a lot of messages coming in during important peaks throughout, we can easily answer them every 30 seconds.
Engagor isn’t that fit to use for publishing. We mostly use Engagor to reply to messages in real-time. However, for scheduling posts in Engagor, we publish and schedule on the native platform instead.
Kim Castro profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
CX Social
6.9
Boolean keyword searches
Smarsh Connected Suite
CX Social
7.6
Filtering out noise/spam
Smarsh Connected Suite
CX Social
7.2
Sentiment analysis
Smarsh Connected Suite
CX Social
5.1
Broad channel coverage
Smarsh Connected Suite
CX Social
7.7

Publishing

Smarsh Connected Suite
CX Social
6.5
Content planning and scheduling
Smarsh Connected Suite
CX Social
6.5
Audience targeting
Smarsh Connected Suite
CX Social
6.8
Content optimization
Smarsh Connected Suite
CX Social
6.3
Workflow management
Smarsh Connected Suite
CX Social
6.5

Engagement

Smarsh Connected Suite
CX Social
6.7
Automated routing and prioritization
Smarsh Connected Suite
CX Social
7.0
Customer interaction histories
Smarsh Connected Suite
CX Social
6.5
Bulk actions
Smarsh Connected Suite
CX Social
6.8

Marketing

Smarsh Connected Suite
CX Social
6.6
Lead generation
Smarsh Connected Suite
CX Social
6.0
Content marketing
Smarsh Connected Suite
CX Social
6.8
Paid media management
Smarsh Connected Suite
CX Social
7.3
Campaigns and promotions
Smarsh Connected Suite
CX Social
6.4

Channel coverage/integration

Smarsh Connected Suite
CX Social
7.5
Twitter
Smarsh Connected Suite
CX Social
8.2
Facebook
Smarsh Connected Suite
CX Social
7.9
LinkedIn
Smarsh Connected Suite
CX Social
7.7
Google+
Smarsh Connected Suite
CX Social
7.2
Instagram
Smarsh Connected Suite
CX Social
7.2
Pinterest
Smarsh Connected Suite
CX Social
7.0
YouTube
Smarsh Connected Suite
CX Social
7.5

Reporting/analytics

Smarsh Connected Suite
CX Social
7.1
Campaign success analytics
Smarsh Connected Suite
CX Social
6.6
Real-time tracking
Smarsh Connected Suite
CX Social
7.5
Competitor analysis
Smarsh Connected Suite
CX Social
7.3

Account management

Smarsh Connected Suite
CX Social
7.0
Role-based user permissions & privileges
Smarsh Connected Suite
CX Social
8.0
Mobile access
Smarsh Connected Suite
CX Social
6.1

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • Mobile app isn't complete. Not possible at the moment to easily post pictures to all social media.
  • Sentiment analysis does not work well in French or German.
Mathieu Pereira profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
CX Social7.6
Based on 9 answers
Satisfied at the moment by that solution compared to our current needs.
Mathieu Pereira profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Using the combination of different tools led to an unorganized structure. We’d tagged on Radian6 and answered on the mentions via the classical FB pages or TweetDeck. This led to great efficiency loss which was captured and organised very well with our new tool, Engagor.
Geoffrey Ramon profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Better customer service.
  • Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.
Guy Sablon profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details