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Score 7.5 out of 101
22 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Falcon.io

Falcon Social is perfect for teams. It is very easy to work with (drag and drop) and provides good and easy overview over all channels.
Philipp Schwarz profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Falcon.io
8.4
Boolean keyword searches
Smarsh Connected Suite
Falcon.io
9.0
Filtering out noise/spam
Smarsh Connected Suite
Falcon.io
8.8
Sentiment analysis
Smarsh Connected Suite
Falcon.io
7.0
Broad channel coverage
Smarsh Connected Suite
Falcon.io
8.8

Publishing

Smarsh Connected Suite
Falcon.io
9.3
Content planning and scheduling
Smarsh Connected Suite
Falcon.io
8.5
Audience targeting
Smarsh Connected Suite
Falcon.io
9.0
Content optimization
Smarsh Connected Suite
Falcon.io
9.8
Workflow management
Smarsh Connected Suite
Falcon.io
9.8

Engagement

Smarsh Connected Suite
Falcon.io
7.7
Automated routing and prioritization
Smarsh Connected Suite
Falcon.io
9.0
Customer interaction histories
Smarsh Connected Suite
Falcon.io
7.7
Bulk actions
Smarsh Connected Suite
Falcon.io
6.6

Marketing

Smarsh Connected Suite
Falcon.io
8.8
Lead generation
Smarsh Connected Suite
Falcon.io
7.4
Content marketing
Smarsh Connected Suite
Falcon.io
10.0
Paid media management
Smarsh Connected Suite
Falcon.io
9.0
Campaigns and promotions
Smarsh Connected Suite
Falcon.io
9.0

Channel coverage/integration

Smarsh Connected Suite
Falcon.io
9.4
Twitter
Smarsh Connected Suite
Falcon.io
9.9
Facebook
Smarsh Connected Suite
Falcon.io
9.9
LinkedIn
Smarsh Connected Suite
Falcon.io
9.8
Google+
Smarsh Connected Suite
Falcon.io
9.9
Instagram
Smarsh Connected Suite
Falcon.io
8.1
YouTube
Smarsh Connected Suite
Falcon.io
9.0

Reporting/analytics

Smarsh Connected Suite
Falcon.io
5.1
Campaign success analytics
Smarsh Connected Suite
Falcon.io
5.0
Real-time tracking
Smarsh Connected Suite
Falcon.io
6.3
Competitor analysis
Smarsh Connected Suite
Falcon.io
4.1

Account management

Smarsh Connected Suite
Falcon.io
8.8
Role-based user permissions & privileges
Smarsh Connected Suite
Falcon.io
9.0
Mobile access
Smarsh Connected Suite
Falcon.io
8.5

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Cross-Channel Social Media Management
  • Customer Interaction
  • Ease of Use
Carson Maddocks profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • Better support for Instagram community management. We'd like to be able to reply directly to comments.
  • Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time.
  • Platform speed. Occasional lag, especially in Engage.
No photo available

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Falcon.io6.3
Based on 3 answers
I've only recently worked with this tool.
Sabine Hollegien profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Better than the competition, 'nuff said.
Carson Maddocks profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Positive: workflow improvements and efficiencies resulting from having everything in one place.
  • Positive: Community team communication has improved, as all team members are on the same platform and can more quickly coordinate campaigns and community management.
  • ROI: Having all features consolidated saved us additional fees on extra services we'd need if we didn't use Falcon
No photo available

Screenshots

Smarsh Connected Suite

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Falcon.io

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.