What users are saying about
2 Ratings
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Score 7.5 out of 101
7 Ratings
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Score 2.1 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Gremln

I think that Grmln works best for small businesses that are not in position to hire a brand management company or specialist. They can still feel in touch with the purpose because they are still personally involved in the messaging. It best suited for businesses that have less than 7 social media platforms for their company.
Chekesha Rashad, CMP profile photo

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • We are able to use multiple social media platforms to post messaging on all platforms
  • It is very user friendly.
  • You can schedule up to year in advance.
Chekesha Rashad, CMP profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • The dashboard could be resigned to be visually appealing by creating a better use of white space.
  • Make the scheduling post tab more prominent.
  • Rather than have the columns vertical, my preference it would be to horizontal stacked.
Chekesha Rashad, CMP profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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Gremln7.7
Based on 4 answers
Currently, my company is rebranding itself: new name and restructuring the business. So we will sign up under the new company name. We recommend that our clients use Gremln as well and we then manage their social media accounts. They have also given us postive feedback about how easy it is to use.
Chekesha Rashad, CMP profile photo

Usability

No score
No answers yet
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Gremln7.7
Based on 2 answers
The usability on the listening side is poor. The process to set up streams is not very intuitive, involving too many steps. Also, the ability to create custom search streams is fairly well hidden.The reporting is pretty weak as well, with separate click through reports from other types of engagement, and a lot of engagement types within Facebook and Twitter are simply missing.
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Reliability and Availability

No score
No answers yet
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Gremln8.0
Based on 2 answers
I have had no issues with availability
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Performance

No score
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Gremln8.0
Based on 2 answers
I have had no issues with performance
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Support

No score
No answers yet
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Gremln7.9
Based on 2 answers
They have in line videos that are very good.
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Online Training

No score
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Gremln8.0
Based on 1 answer
The inline videos are very clear
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Implementation

No score
No answers yet
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Gremln8.2
Based on 2 answers
Adding an account for this SaaS product was easy
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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In comparable price ranges: Sprout, HootSuite, Postling
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Scalability

No score
No answers yet
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Gremln8.0
Based on 1 answer
The product delivers what it says it will and is useful for making your time more efficient.
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • I am able to grow my reach and measure that. I am also able to engage with existing and potential customers and measure that.
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Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Gremln

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details