SAP Cloud for Social Engagement vs. Smarsh Communications Intelligence Platform (with Actiance)
SAP Cloud for Social Engagement vs. Smarsh Communications Intelligence Platform (with Actiance)
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Cloud for Social Engagement | N/A | Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently. | N/A | |
Smarsh Communications Intelligence Platform | N/A | Actiance was a social media compliance and archiving platform acquired by Smarsh in November 2017. It is now part of the technology underlying the Smarsh Communications Intelligence Platform. Actiance products Vantage and Socialite are now Connected Capture. Actiance Alcatraz is now Connected Archive. | N/A |
SAP Cloud for Social Engagement | Smarsh Communications Intelligence Platform (with Actiance) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SAP Cloud for Social Engagement | Smarsh Communications Intelligence Platform (with Actiance) | |
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Top Pros | ||
Top Cons |
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SAP Cloud for Social Engagement | Smarsh Communications Intelligence Platform (with Actiance) | ||||||||||||||||||||||||
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Listening/monitoring |
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Publishing |
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Engagement |
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Marketing |
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Channel coverage/integration |
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Reporting/analytics |
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Account management |
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SAP Cloud for Social Engagement | Smarsh Communications Intelligence Platform (with Actiance) | |
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Small Businesses | Publer Score 9.8 out of 10 | Amazon S3 Glacier Score 9.2 out of 10 |
Medium-sized Companies | Social Suite by Reputation.com Score 9.3 out of 10 | Barracuda Essentials Score 9.2 out of 10 |
Enterprises | Social Suite by Reputation.com Score 9.3 out of 10 | Microsoft Exchange Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Cloud for Social Engagement | Smarsh Communications Intelligence Platform (with Actiance) | |
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Likelihood to Recommend | 10.0 (2 ratings) | 7.5 (2 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (2 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
SAP Cloud for Social Engagement | Smarsh Communications Intelligence Platform (with Actiance) | |
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Likelihood to Recommend | SAP | Smarsh |
Pros | SAP | Smarsh |
Cons | SAP | Smarsh |
Likelihood to Renew | SAP No answers on this topic | Smarsh |
Usability | SAP | Smarsh No answers on this topic |
Support Rating | SAP | Smarsh No answers on this topic |
Alternatives Considered | SAP | Smarsh |
Return on Investment | SAP | Smarsh |
ScreenShots |