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Score 7.5 out of 101
48 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Socialbakers Suite

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available
Laura Martinez profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Socialbakers Suite
7.8
Boolean keyword searches
Smarsh Connected Suite
Socialbakers Suite
8.5
Filtering out noise/spam
Smarsh Connected Suite
Socialbakers Suite
7.0
Sentiment analysis
Smarsh Connected Suite
Socialbakers Suite
8.0
Broad channel coverage
Smarsh Connected Suite
Socialbakers Suite
7.5

Publishing

Smarsh Connected Suite
Socialbakers Suite
7.5
Content planning and scheduling
Smarsh Connected Suite
Socialbakers Suite
7.8
Audience targeting
Smarsh Connected Suite
Socialbakers Suite
7.0
Content optimization
Smarsh Connected Suite
Socialbakers Suite
6.8
Workflow management
Smarsh Connected Suite
Socialbakers Suite
8.3

Engagement

Smarsh Connected Suite
Socialbakers Suite
6.2
Automated routing and prioritization
Smarsh Connected Suite
Socialbakers Suite
6.5
Customer interaction histories
Smarsh Connected Suite
Socialbakers Suite
6.3
Bulk actions
Smarsh Connected Suite
Socialbakers Suite
5.7

Marketing

Smarsh Connected Suite
Socialbakers Suite
7.8
Lead generation
Smarsh Connected Suite
Socialbakers Suite
8.0
Content marketing
Smarsh Connected Suite
Socialbakers Suite
7.3
Paid media management
Smarsh Connected Suite
Socialbakers Suite
8.0
Campaigns and promotions
Smarsh Connected Suite
Socialbakers Suite
8.0

Channel coverage/integration

Smarsh Connected Suite
Socialbakers Suite
7.2
Twitter
Smarsh Connected Suite
Socialbakers Suite
6.6
Facebook
Smarsh Connected Suite
Socialbakers Suite
8.0
LinkedIn
Smarsh Connected Suite
Socialbakers Suite
5.8
Google+
Smarsh Connected Suite
Socialbakers Suite
8.0
Instagram
Smarsh Connected Suite
Socialbakers Suite
7.0
Pinterest
Smarsh Connected Suite
Socialbakers Suite
7.0
YouTube
Smarsh Connected Suite
Socialbakers Suite
8.0

Reporting/analytics

Smarsh Connected Suite
Socialbakers Suite
7.7
Campaign success analytics
Smarsh Connected Suite
Socialbakers Suite
8.3
Real-time tracking
Smarsh Connected Suite
Socialbakers Suite
7.2
Competitor analysis
Smarsh Connected Suite
Socialbakers Suite
7.5

Account management

Smarsh Connected Suite
Socialbakers Suite
7.3
Role-based user permissions & privileges
Smarsh Connected Suite
Socialbakers Suite
8.2
Mobile access
Smarsh Connected Suite
Socialbakers Suite
6.5

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Dashboards
  • Comparsions
  • Influencer research
  • Drilling down into Social Media Analytics
No photo available

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • LinkedIn analysis is missing
  • Chinese social media is missing
Alexander Onish profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Socialbakers Suite7.5
Based on 3 answers
Great tool overall.
Shubhankar Goel profile photo

Usability

No score
No answers yet
No answers on this topic
Socialbakers Suite7.3
Based on 1 answer
Web version is perfect. Lost 2 points because of mobile version that could be optimized.
Boris MERCIER profile photo

Support

No score
No answers yet
No answers on this topic
Socialbakers Suite7.1
Based on 3 answers
Compared to other vendors that generally charge you for customer support and a not always perfect service, SocialBakers support is included and very efficient.
Boris MERCIER profile photo

Online Training

No score
No answers yet
No answers on this topic
Socialbakers Suite6.0
Based on 1 answer
The online training was fine but, in the end, the best way to learn any product is by actually using it.
Shubhankar Goel profile photo

Implementation

No score
No answers yet
No answers on this topic
Socialbakers Suite9.1
Based on 2 answers
The platform is so easy to understand that no "expensive consulting firm" is necessary to implement it!
Boris MERCIER profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Salesforce's Radian 6 is too clunky and hard to translate for management. The native platforms are good, but again without competitor details.
Sam Wilson-Späth profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Socialbakers showed us ways that we could improve on how often we post on social media channels compared to our competitors.
  • Socialbakers showed us ways that we could advertise on Facebook more efficiently.
Bryan Nye profile photo

Screenshots

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Smarsh Connected Suite Editions & Modules
Smarsh Connected Suite
Additional Pricing Details

Socialbakers Suite

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Socialbakers Suite Editions & Modules
Socialbakers Suite
Edition
Professional Plan
$201
1. per social profile
Additional Pricing Details
For the Business and Enterprise Plans please request a one-two-one demonstration at socialbakers.com/company/request-demo - Price on request.