Smarsh Communications Intelligence Platform (with Actiance) vs. SocialFlow by Piano

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.

Incentivized

SocialFlow is well suited for Platform & keyword research : 1. In-depth research to identify requisite platforms & channels and the pertaining keywords, followed by query building to create search profiles & topic tags Social mediaplatforms Professional review forums Industry-focused discussion sites E-commerce websites Content streaming platforms data extraction​ 2. Setting up processes and tools for data extraction such as –-Social intelligence tools-Web scraping-Custom crawlers-Manual minimum (if applicable)

• Discovery: It allows for easy discoveries by the compliance and cyber security departments.
• Ethical walls: This keeps certain departments from talking to each other.
• Very granular control. This is a big product meaning you can get very detailed with it.
• Once it's configured and running, we hardly ever have any issues.

Incentivized

• Posts without human input.
• Monitors algorithms.
• Easy to use interface.

Incentivized

• Its configuration options were very large and required a good deal of time to learn all of the various settings.

Incentivized

• I'd like to open up windows for more than one account/platform at time.

Incentivized

It's the only product at this time that meets all of our requirements.

Incentivized

• Clarity of communication
• Quality of product
• Its sheer utility
• How we now rely on it greatly
• Reasonable price point

Incentivized

I give this rating as an outcome to understand competitor social strategy to improve strategic positioning. Drive improvement by benchmarking and serving to compete on content Identify trends, topics/themes, potential threats, etc. Improve campaigns by measuring and comparing audience reach, Interaction, etc. Measure engagement rate to analyze audience association.​ What themes/topics are generating higher engagement Insights to assist marketing teams in planning future campaigns

They don’t seem to understand the issues when we explain them.

Incentivized

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.

Incentivized

We've also evaluated HootSuite and Sprout Social, and we used both in the past. SocialFlow is superior in its content system for creating, editing, and publishing posts. It's ideal for a team of our size. The cost is fair. It was overall the best option in all of the categories we were looking for.

Incentivized

• Faster investigative work has led to increased employee efficiency when working on security investigations.

Incentivized

• Increased engagement
• ROI
• Efficiency
• Transparency/data/insight

Incentivized