What users are saying about
Top Rated
105 Ratings
2 Ratings
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Score 7.5 out of 101
Top Rated
105 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Sprinklr

Sprinklr is a great tool for any company desiring a consumer centric solution. From my experience, Sprinklr appears to be especially well suited for big global brands with large teams. Sprinklr does not seem to be cost effective for smaller businesses or teams, but I may be wrong. It could depend on how a company, of any size, utilizes it. If the tools solve problems and support a company's growth and goals, I can see how the investment could be justified
Rebecca Ruck profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Sprinklr
7.4
Boolean keyword searches
Smarsh Connected Suite
Sprinklr
8.0
Filtering out noise/spam
Smarsh Connected Suite
Sprinklr
6.6
Sentiment analysis
Smarsh Connected Suite
Sprinklr
6.3
Broad channel coverage
Smarsh Connected Suite
Sprinklr
8.6

Publishing

Smarsh Connected Suite
Sprinklr
7.5
Content planning and scheduling
Smarsh Connected Suite
Sprinklr
8.7
Audience targeting
Smarsh Connected Suite
Sprinklr
6.7
Content optimization
Smarsh Connected Suite
Sprinklr
7.5
Workflow management
Smarsh Connected Suite
Sprinklr
7.2

Engagement

Smarsh Connected Suite
Sprinklr
8.1
Automated routing and prioritization
Smarsh Connected Suite
Sprinklr
7.5
Customer interaction histories
Smarsh Connected Suite
Sprinklr
8.2
Bulk actions
Smarsh Connected Suite
Sprinklr
8.5

Marketing

Smarsh Connected Suite
Sprinklr
7.0
Lead generation
Smarsh Connected Suite
Sprinklr
7.0
Content marketing
Smarsh Connected Suite
Sprinklr
8.1
Paid media management
Smarsh Connected Suite
Sprinklr
6.2
Campaigns and promotions
Smarsh Connected Suite
Sprinklr
6.8

Channel coverage/integration

Smarsh Connected Suite
Sprinklr
8.1
Twitter
Smarsh Connected Suite
Sprinklr
9.4
Facebook
Smarsh Connected Suite
Sprinklr
8.7
LinkedIn
Smarsh Connected Suite
Sprinklr
8.6
Google+
Smarsh Connected Suite
Sprinklr
8.6
Instagram
Smarsh Connected Suite
Sprinklr
8.1
Pinterest
Smarsh Connected Suite
Sprinklr
6.8
YouTube
Smarsh Connected Suite
Sprinklr
6.6

Reporting/analytics

Smarsh Connected Suite
Sprinklr
8.5
Campaign success analytics
Smarsh Connected Suite
Sprinklr
9.1
Real-time tracking
Smarsh Connected Suite
Sprinklr
8.2
Competitor analysis
Smarsh Connected Suite
Sprinklr
8.0

Account management

Smarsh Connected Suite
Sprinklr
7.1
Role-based user permissions & privileges
Smarsh Connected Suite
Sprinklr
8.1
Mobile access
Smarsh Connected Suite
Sprinklr
6.2

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • The support and service from the Sprinklr rep is very good. Our rep is always a phone call or email away and keeps us updated on new platform changes or add-ons that would make our job easier.
  • The Reporting section has a lot of in-depth information that would help any content publisher find out what types of content is performing best for them. It has high level modules that would be easy bits of info to give to a manager or someone in C-level, but there is also a wealth of detailed info for teams to analyze.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • Training - (This was a strength as well) as an opportunity, in the future I would like to see a well published and regular training program because we tend to turn social employees rather quickly
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Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Sprinklr8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

No score
No answers yet
No answers on this topic
Sprinklr8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sprinklr9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

No score
No answers yet
No answers on this topic
Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
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In-Person Training

No score
No answers yet
No answers on this topic
Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

No score
No answers yet
No answers on this topic
Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
It is clear that Sprinklr has built from the ground-up. Past tools have been clunky, buggy, lightweight, and promised features that were never delivered. The idea of "moderation" shows that other companies are not thinking in terms of relationships yet. Internal collaboration within other tools was non-existent. Sprinklr rarely has hiccups and has pretty much always delivered on-time or delivered features as a bonus. Feedback provided by clients actually is turned into enhancements. As a client, it feels really good to be listened to and to have needs addressed and problems solved
Alison J. Herzog, MBA profile photo

Scalability

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Our governance process is now >80% compliant with branded URL shortening, link tracking code and overall compliance.
No photo available

Screenshots

Smarsh Connected Suite

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smarsh Connected Suite More Information

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information