What users are saying about
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397 Ratings
2 Ratings
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Score 7.5 out of 100

Sprout Social

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397 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Sprout Social
8.6
Boolean keyword searches
Smarsh Connected Suite
Sprout Social
8.7
Filtering out noise/spam
Smarsh Connected Suite
Sprout Social
8.4
Sentiment analysis
Smarsh Connected Suite
Sprout Social
8.6
Broad channel coverage
Smarsh Connected Suite
Sprout Social
8.8

Publishing

Smarsh Connected Suite
Sprout Social
9.0
Content planning and scheduling
Smarsh Connected Suite
Sprout Social
9.2
Audience targeting
Smarsh Connected Suite
Sprout Social
8.9
Content optimization
Smarsh Connected Suite
Sprout Social
8.8
Workflow management
Smarsh Connected Suite
Sprout Social
9.1

Engagement

Smarsh Connected Suite
Sprout Social
8.6
Automated routing and prioritization
Smarsh Connected Suite
Sprout Social
8.7
Customer interaction histories
Smarsh Connected Suite
Sprout Social
9.1
Bulk actions
Smarsh Connected Suite
Sprout Social
8.2

Marketing

Smarsh Connected Suite
Sprout Social
7.7
Lead generation
Smarsh Connected Suite
Sprout Social
8.5
Content marketing
Smarsh Connected Suite
Sprout Social
8.8
Paid media management
Smarsh Connected Suite
Sprout Social
6.2
Campaigns and promotions
Smarsh Connected Suite
Sprout Social
7.2

Channel coverage/integration

Smarsh Connected Suite
Sprout Social
8.9
Twitter
Smarsh Connected Suite
Sprout Social
9.3
Facebook
Smarsh Connected Suite
Sprout Social
9.4
LinkedIn
Smarsh Connected Suite
Sprout Social
8.6
Google+
Smarsh Connected Suite
Sprout Social
9.3
Instagram
Smarsh Connected Suite
Sprout Social
8.6
Pinterest
Smarsh Connected Suite
Sprout Social
9.1
YouTube
Smarsh Connected Suite
Sprout Social
8.0

Reporting/analytics

Smarsh Connected Suite
Sprout Social
8.9
Campaign success analytics
Smarsh Connected Suite
Sprout Social
8.8
Real-time tracking
Smarsh Connected Suite
Sprout Social
9.2
Competitor analysis
Smarsh Connected Suite
Sprout Social
8.7

Account management

Smarsh Connected Suite
Sprout Social
8.9
Role-based user permissions & privileges
Smarsh Connected Suite
Sprout Social
9.0
Mobile access
Smarsh Connected Suite
Sprout Social
8.8

Pros

Smarsh Connected Suite

  • Discovery: It allows for easy discoveries by the compliance and cyber security departments.
  • Ethical walls: This keeps certain departments from talking to each other.
  • Very granular control. This is a big product meaning you can get very detailed with it.
  • Once it's configured and running, we hardly ever have any issues.
Will Jordan | TrustRadius Reviewer

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cons

Smarsh Connected Suite

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
Anonymous | TrustRadius Reviewer

Sprout Social

  • The main drawback of Sprout Social that I have been facing for some time that they are frequently updating their software to provide the best possible services for their users.
  • Even though the dashboard is well designed, it is very difficult to navigate the right tool and the tab to open the relevant program in the platform, which is very much time taking and makes me less productive at work.
Dayanna Anderson | TrustRadius Reviewer

Likelihood to Renew

Smarsh Connected Suite

Smarsh Connected Suite 8.1
Based on 2 answers
It's the only product at this time that meets all of our requirements.
Will Jordan | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 9.3
Based on 35 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 9.6
Based on 43 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Online Training

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.9
Based on 20 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Smarsh Connected Suite

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
Anonymous | TrustRadius Reviewer

Sprout Social

I used Sprinklr when I was with a previous employer. While the tool is extremely robust in its community management, publishing, reporting and social listening capabilities, the price tag is cumbersome for smaller businesses and agencies. Sprout offers similar capabilities at a reasonable price. If you do need heavy automation, highly customizable reporting and cost is no barrier, Sprinklr still may be worth exploring, but Sprout should be able to deliver. I've also used Spredfast, which is now Khors, a few years ago and I was not impressed with the tool at all. It lagged in automation, the tool frequently glitched, its slow speed made work extremely difficult and they were misleading when it came to current capabilities vs future capabilities. They may have improved since then, but I would recommend Sprout hands down. Also, Spredfast had a slightly lower price tag than Sprinklr, but the cost savings was not significant. Sprout would come in below what they are probably still requesting today.
Talissa (Beall) Navarro | TrustRadius Reviewer

Return on Investment

Smarsh Connected Suite

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
Anonymous | TrustRadius Reviewer

Sprout Social

  • We are a non-profit and we don't run ads or anything like that. The primary benefit so far has been an increase in the efficiency of scheduling and a better awareness of our social impact. We're in a heavy ramp-up phase this quarter though in our use of Sprout and should begin to measure more tangible ROI objectives.
Peter Slayton | TrustRadius Reviewer

Screenshots

Pricing Details

Smarsh Connected Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smarsh Connected Suite Editions & Modules

Additional Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Smarsh Connected Suite
7.5
Sprout Social
9.0

Likelihood to Renew

Smarsh Connected Suite
8.1
Sprout Social
6.2

Usability

Smarsh Connected Suite
Sprout Social
9.3

Reliability and Availability

Smarsh Connected Suite
Sprout Social
7.7

Performance

Smarsh Connected Suite
Sprout Social
8.0

Support Rating

Smarsh Connected Suite
Sprout Social
9.6

Online Training

Smarsh Connected Suite
Sprout Social
7.3

Implementation Rating

Smarsh Connected Suite
Sprout Social
8.9

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