What users are saying about

Sprout Social

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Top Rated
270 Ratings
2 Ratings
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Score 7.5 out of 101

Sprout Social

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Top Rated
270 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Sprout Social

This is a very well suited solution for teams that are scattered around cities or even countries. Each member of the team is able to see what the colleagues did before him, see assigned tasks and perform accordingly.The new unified inbox feature allows users to focus on one column where all the messages are being displayed, rather than running across different columns and content filter lists, as other solutions do.
Valentin Vesa profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Sprout Social
6.8
Boolean keyword searches
Smarsh Connected Suite
Sprout Social
7.5
Filtering out noise/spam
Smarsh Connected Suite
Sprout Social
7.1
Sentiment analysis
Smarsh Connected Suite
Sprout Social
5.5
Broad channel coverage
Smarsh Connected Suite
Sprout Social
6.9

Publishing

Smarsh Connected Suite
Sprout Social
8.0
Content planning and scheduling
Smarsh Connected Suite
Sprout Social
8.6
Audience targeting
Smarsh Connected Suite
Sprout Social
7.9
Content optimization
Smarsh Connected Suite
Sprout Social
7.4
Workflow management
Smarsh Connected Suite
Sprout Social
8.2

Engagement

Smarsh Connected Suite
Sprout Social
7.3
Automated routing and prioritization
Smarsh Connected Suite
Sprout Social
6.3
Customer interaction histories
Smarsh Connected Suite
Sprout Social
8.4
Bulk actions
Smarsh Connected Suite
Sprout Social
7.2

Marketing

Smarsh Connected Suite
Sprout Social
7.0
Lead generation
Smarsh Connected Suite
Sprout Social
6.5
Content marketing
Smarsh Connected Suite
Sprout Social
8.0
Paid media management
Smarsh Connected Suite
Sprout Social
6.2
Campaigns and promotions
Smarsh Connected Suite
Sprout Social
7.2

Channel coverage/integration

Smarsh Connected Suite
Sprout Social
8.1
Twitter
Smarsh Connected Suite
Sprout Social
9.1
Facebook
Smarsh Connected Suite
Sprout Social
8.5
LinkedIn
Smarsh Connected Suite
Sprout Social
8.0
Google+
Smarsh Connected Suite
Sprout Social
7.5
Instagram
Smarsh Connected Suite
Sprout Social
7.3
Pinterest
Smarsh Connected Suite
Sprout Social
8.0
YouTube
Smarsh Connected Suite
Sprout Social
8.0

Reporting/analytics

Smarsh Connected Suite
Sprout Social
8.2
Campaign success analytics
Smarsh Connected Suite
Sprout Social
8.1
Real-time tracking
Smarsh Connected Suite
Sprout Social
9.0
Competitor analysis
Smarsh Connected Suite
Sprout Social
7.4

Account management

Smarsh Connected Suite
Sprout Social
8.0
Role-based user permissions & privileges
Smarsh Connected Suite
Sprout Social
9.0
Mobile access
Smarsh Connected Suite
Sprout Social
7.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Schedule content, but only Twitter.
  • Reporting! Reporting is by far my favorite tool of Sprout Social. It is easy to create custom reports for my clients using Sprout Social reporting. Exporting PDF and CSV make it so easy.
  • Discovery, it really helps my clean up my following on Twitter. I also can discover many people through searches and creating lists within Sprout.
  • Managing multiple content writers and community managers permissions and track what they have done.
Haley Holt profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • While Sprout is very easy to schedule, there are some deficiencies. For instance, tagging Facebook users is not possible through their platform. This is very inhibiting. Also the scheduled posts only can appear as a feed and not as a monthly or weekly overview, which would be helpful.
  • I find the reporting to be pretty lacking. It doesn't allow any customization and the data it reports is similar to what you could see through Facebook or Twitter analytics. It doesn't offer any time-over-time comparisons, sentiment analysis, keyword analysis, or any overall brand analysis. This is largely the reason for my negative feelings about the platform.
Stephanie Spear profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Sprout Social6.2
Based on 61 answers
I would like to find a platform that offers better and more comprehensive analytics while also offering complete scheduling tools for Facebook and Google +, maybe even Pinterest. I haven't found that yet which is why I haven't switched but as soon as I do, I will switch.
Stephanie Spear profile photo

Usability

No score
No answers yet
No answers on this topic
Sprout Social8.0
Based on 16 answers
At Sprout's affordable price point, the usability is hands down above the rest.
Lisa Kribs-LaPierre profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sprout Social7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo

Performance

No score
No answers yet
No answers on this topic
Sprout Social8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo

Support

No score
No answers yet
No answers on this topic
Sprout Social9.2
Based on 12 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre profile photo

Online Training

No score
No answers yet
No answers on this topic
Sprout Social7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo

Implementation

No score
No answers yet
No answers on this topic
Sprout Social8.9
Based on 10 answers
Smooth sailing.
Lisa Kribs-LaPierre profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
I believe that Spredfast and Sprinklr are better in terms of community management and brand engagement. Spredfast has great reporting capabilities, however, the Sprout interface and overall display is easier to navigate and display a PDF for clients on how our content is doing and what is working, what is not working, etc.
Kelcey Zacarese profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • More satisfied clients with our reporting
  • Happy employees with more time in their hands
Daniela Belevan profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sprout Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details