Smarsh Communications Intelligence Platform (with Actiance) vs. Zendesk Suite
Smarsh Communications Intelligence Platform (with Actiance) vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Smarsh Communications Intelligence Platform | N/A | Actiance was a social media compliance and archiving platform acquired by Smarsh in November 2017. It is now part of the technology underlying the Smarsh Communications Intelligence Platform. Actiance products Vantage and Socialite are now Connected Capture. Actiance Alcatraz is now Connected Archive. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Smarsh Communications Intelligence Platform (with Actiance) | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Smarsh Communications Intelligence Platform (with Actiance) | Zendesk Suite | |
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Incident and problem management |
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Multi-Channel Help |
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Smarsh Communications Intelligence Platform (with Actiance) | Zendesk Suite | |
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Small Businesses | Barracuda Essentials Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Barracuda Essentials Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Microsoft Exchange Score 8.6 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Smarsh Communications Intelligence Platform (with Actiance) | Zendesk Suite | |
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Likelihood to Recommend | 7.5 (2 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | 8.1 (2 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Smarsh Communications Intelligence Platform (with Actiance) | Zendesk Suite | |
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Likelihood to Recommend | Smarsh | Zendesk |
Pros | Smarsh | Zendesk |
Cons | Smarsh | Zendesk |
Likelihood to Renew | Smarsh | Zendesk |
Usability | Smarsh No answers on this topic | Zendesk |
Reliability and Availability | Smarsh No answers on this topic | Zendesk |
Performance | Smarsh No answers on this topic | Zendesk |
Support Rating | Smarsh No answers on this topic | Zendesk |
Online Training | Smarsh No answers on this topic | Zendesk |
Implementation Rating | Smarsh No answers on this topic | Zendesk |
Alternatives Considered | Smarsh | Zendesk |
Return on Investment | Smarsh | Zendesk |
ScreenShots | Zendesk Suite Screenshots |