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Score 7.5 out of 101
74 Ratings
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Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Zoho Social

Zoho Social is the best tool for social media management starters. [It has a] clear interface, and is very easy to use. It has everything you need to start your social media management and monitoring.
Donatas Bubinas profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Zoho Social
7.8
Sentiment analysis
Smarsh Connected Suite
Zoho Social
7.1
Broad channel coverage
Smarsh Connected Suite
Zoho Social
8.5

Publishing

Smarsh Connected Suite
Zoho Social
7.0
Content planning and scheduling
Smarsh Connected Suite
Zoho Social
7.8
Audience targeting
Smarsh Connected Suite
Zoho Social
6.6
Content optimization
Smarsh Connected Suite
Zoho Social
6.7

Engagement

Smarsh Connected Suite
Zoho Social
7.4
Automated routing and prioritization
Smarsh Connected Suite
Zoho Social
7.2
Customer interaction histories
Smarsh Connected Suite
Zoho Social
7.5

Marketing

Smarsh Connected Suite
Zoho Social
7.7
Lead generation
Smarsh Connected Suite
Zoho Social
7.5
Content marketing
Smarsh Connected Suite
Zoho Social
7.8

Channel coverage/integration

Smarsh Connected Suite
Zoho Social
8.5
Twitter
Smarsh Connected Suite
Zoho Social
8.8
Facebook
Smarsh Connected Suite
Zoho Social
8.9
LinkedIn
Smarsh Connected Suite
Zoho Social
8.1
Google+
Smarsh Connected Suite
Zoho Social
8.0
Instagram
Smarsh Connected Suite
Zoho Social
8.5

Reporting/analytics

Smarsh Connected Suite
Zoho Social
6.8
Campaign success analytics
Smarsh Connected Suite
Zoho Social
6.7
Competitor analysis
Smarsh Connected Suite
Zoho Social
6.8

Account management

Smarsh Connected Suite
Zoho Social
7.3
Role-based user permissions & privileges
Smarsh Connected Suite
Zoho Social
7.0
Mobile access
Smarsh Connected Suite
Zoho Social
7.6

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • The ease of selecting the social media networks you want to post to.
  • It integrates with your Zoho main account so you can easily switch between their different services.
  • The interface is really nice to use.
Michael Hrehor profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • Overall this is a top notch platform. I would like to see exportable reports for reporting.
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Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
No score
No answers yet
No answers on this topic

Usability

No score
No answers yet
No answers on this topic
Zoho Social9.1
Based on 1 answer
We are really loving this tool for our business
Ira Moreland profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
So far Zoho has beaten all others with its rich feature set: scheduled postings, measurements, and reporting. Others do not come close to meeting the same expectations. If you are looking to manage your social media and knowing its impact Zoho Social is a must for any business looking to grow.
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Saves time - reducing staff overhead.
  • We have been able to adjust our postings for maximum exposure.
  • Have not reliezed actual sales yet.
  • We have not actually realized sales yet but expect to based on the postive impact to posting times.
No photo available

Screenshots

Smarsh Connected Suite

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Smarsh Connected Suite Editions & Modules
Smarsh Connected Suite
Additional Pricing Details

Zoho Social

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Zoho Social Editions & Modules
Zoho Social
Edition
Free
$01
Standard
$102
Professional
$503
1. per user, per month
2. 2 users, per month
3. 5 users, per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month