What users are saying about
14 Ratings
2 Ratings
14 Ratings
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Score 9.7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

GEP SMART

They are starting to expand in the direct procurement area and it would be good to see continued offerings in this area. The GEP supplier portal is a great way for suppliers to maintain visibility and increase efficiencies without an additional charge to the supplier. It has a high ease of use.
Anonymous | TrustRadius Reviewer

Zycus P2P

Overall Zycus Procure to Pay Suite is very user friendly and easy to use, so in terms of onboarding new users, it is extremely simple. On the negative side, a lot of work is required to be done to integrate all the modules, as many are standalone and do not talk to each other.
Cory Thwaites MSc, MCIPS | TrustRadius Reviewer

Pros

GEP SMART

  • SMART is flexible and scalable.
  • The account team is there to listen client concerns and business needs.
  • The engineering team is will to share their concepts in development and vet with their clients prior to production release. They value client feedback.
  • GEP has a lot of progressive thinkers and willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.
Karen Rhee | TrustRadius Reviewer

Zycus P2P

  • Process to create RFP is very user friendly
  • PR creation also simple and easy to learn
  • Contract creation--easy to upload templates and create T&Cs
Cory Thwaites MSc, MCIPS | TrustRadius Reviewer

Cons

GEP SMART

  • Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
  • GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profile and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
  • The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.
Anonymous | TrustRadius Reviewer

Zycus P2P

  • Reporting is very hit and miss
  • iManage module needs a lot of work to make it ready for business use
  • iSave module needs to be integrated with the rest of the suite
Cory Thwaites MSc, MCIPS | TrustRadius Reviewer

Likelihood to Renew

GEP SMART

GEP SMART 7.3
Based on 2 answers
The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.
Anonymous | TrustRadius Reviewer

Zycus P2P

No score
No answers yet
No answers on this topic

Usability

GEP SMART

GEP SMART 7.8
Based on 9 answers
Very user-friendly and intuitive. The tool feels more updated than Ariba, with a "cooler" and more modern design. We want end-users to lessen the need for support. SMART has A.I. built-in to troubleshoot users' issues and answer the 'how to' questions. The tool was implemented successfully in other parts of the organization and so far I have received excellent feedback. The only con would be that it is less robust compared to Ariba.
Adriana Paez | TrustRadius Reviewer

Zycus P2P

No score
No answers yet
No answers on this topic

Performance

GEP SMART

GEP SMART 8.7
Based on 16 answers
GEP SMART is very efficient. With pre-designed templates loaded into the modules, it is a large time-saver to issue RFxs and complete spend analysis.
Timothy McDonnell | TrustRadius Reviewer

Zycus P2P

No score
No answers yet
No answers on this topic

Support Rating

GEP SMART

GEP SMART 7.7
Based on 2 answers
The support team are responsive, smart and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.
Anonymous | TrustRadius Reviewer

Zycus P2P

No score
No answers yet
No answers on this topic

Implementation Rating

GEP SMART

GEP SMART 7.3
Based on 1 answer
Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently
Karen Rhee | TrustRadius Reviewer

Zycus P2P

No score
No answers yet
No answers on this topic

Alternatives Considered

GEP SMART

When we have evaluated other spending solutions providers, we always select GEP in the end due to the excellent customer service and support that we get from the Technical Team.
Anonymous | TrustRadius Reviewer

Zycus P2P

TejariOracle FusionSAP Ariba
Cory Thwaites MSc, MCIPS | TrustRadius Reviewer

Return on Investment

GEP SMART

  • Easy access to global spend.
  • Normalization of vendor names across global ERP systems.
  • Extraction of Rfx supplier responses into one easy-to-analyse format.
Anonymous | TrustRadius Reviewer

Zycus P2P

  • RFP cycle time reduced by five days
  • Supplier onboarding reduced from seven to two days
Cory Thwaites MSc, MCIPS | TrustRadius Reviewer

Screenshots

Pricing Details

GEP SMART

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zycus P2P

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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