Smart Communications SmartCOMM vs. Solutionreach

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SmartCOMM
Score 8.7 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Solutionreach
Score 6.4 out of 10
N/A
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.N/A
Pricing
Smart Communications SmartCOMMSolutionreach
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SmartCOMMSolutionreach
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Smart Communications SmartCOMMSolutionreach
Top Pros

No answers on this topic

Top Cons
Best Alternatives
Smart Communications SmartCOMMSolutionreach
Small Businesses
Zoho SalesIQ
Zoho SalesIQ
Score 8.9 out of 10

No answers on this topic

Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10

No answers on this topic

Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Smart Communications SmartCOMMSolutionreach
Likelihood to Recommend
9.0
(2 ratings)
1.0
(19 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Smart Communications SmartCOMMSolutionreach
Likelihood to Recommend
Smart Communications
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
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Solutionreach
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
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Pros
Smart Communications
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
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Solutionreach
  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
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Cons
Smart Communications
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
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Solutionreach
  • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
  • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
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Likelihood to Renew
Smart Communications
No answers on this topic
Solutionreach
We save too much time with Solution Reach to turn back now.
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Support Rating
Smart Communications
No answers on this topic
Solutionreach
Because I am all about customer service and they are right on it!
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Alternatives Considered
Smart Communications
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
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Solutionreach
Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
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Return on Investment
Smart Communications
  • Migration ease
  • Latest features
  • Cloud readiness
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Solutionreach
  • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
  • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
  • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
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ScreenShots