AlertSite vs. Workspace ONE Intelligence for Consumer Apps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlertSite
Score 8.2 out of 10
N/A
AlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.N/A
Workspace ONE Intelligence for Consumer Apps
Score 10.0 out of 10
N/A
VMware Workspace ONE Intelligence for Consumer Apps (formerly Apteligent Crittercism) is a Mobile APM and crash reporting tool. Its optimization for mobile environments allows it to handle the variety of configurations that come with mobile spaces, and can differentiate issues between applications and specific device environments (Android phone vs. iPhone vs. iPad, etc.). It automates issue detection and reporting, including how network issues impact application functionality and user…N/A
Pricing
AlertSiteWorkspace ONE Intelligence for Consumer Apps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlertSiteWorkspace ONE Intelligence for Consumer Apps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlertSiteWorkspace ONE Intelligence for Consumer Apps
Top Pros
Top Cons
Features
AlertSiteWorkspace ONE Intelligence for Consumer Apps
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
AlertSite
7.5
4 Ratings
4% below category average
Workspace ONE Intelligence for Consumer Apps
-
Ratings
Application monitoring8.04 Ratings00 Ratings
Database monitoring6.53 Ratings00 Ratings
Threshold alerts8.04 Ratings00 Ratings
Predictive capabilities7.03 Ratings00 Ratings
Application performance management console7.54 Ratings00 Ratings
Collaboration tools6.02 Ratings00 Ratings
Out-of-the box templates to monitor applications8.04 Ratings00 Ratings
Application dependency mapping and thresholding7.53 Ratings00 Ratings
Virtualization monitoring8.02 Ratings00 Ratings
Server availability and performance monitoring8.54 Ratings00 Ratings
Server usage monitoring and capacity forecasting8.03 Ratings00 Ratings
IT Asset Discovery7.53 Ratings00 Ratings
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AlertSiteWorkspace ONE Intelligence for Consumer Apps
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User Ratings
AlertSiteWorkspace ONE Intelligence for Consumer Apps
Likelihood to Recommend
8.0
(4 ratings)
9.8
(2 ratings)
Likelihood to Renew
3.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
2.0
(2 ratings)
-
(0 ratings)
Implementation Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
AlertSiteWorkspace ONE Intelligence for Consumer Apps
Likelihood to Recommend
SmartBear
AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
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VMware
Crittercism is best as a bread crumb trail, stack track logging service to debug applications when you have an issue detecting a problem in your application. Its strength is not as a real-time logging platform to allow you to view production logs in real-time. However, it would be an extremely beneficial feature for Crittercism to add.
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Pros
SmartBear
  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
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VMware
  • Identifying crashes users are experiencing.
  • Allowing us to see how many times the crash occurred.
  • Allowing us to see what times the crashes have occurred.
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Cons
SmartBear
  • Tool is complicated for Alert creation
  • AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
  • While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.
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VMware
  • Pointing to exact line number of the crash
  • A more explicit navigation bar (a little confusing for the user)
  • Third-party API specific crash reporting (instead of just listing the endpoint)
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Likelihood to Renew
SmartBear
Reviewing other cost saving options
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VMware
No answers on this topic
Usability
SmartBear
Pretty good product only issue was cost
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VMware
No answers on this topic
Support Rating
SmartBear
I've been unable to contact support after several attempts.
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VMware
No answers on this topic
Alternatives Considered
SmartBear
We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
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VMware
A similar product we use is Conviva. I personally prefer Crittercism as Conviva seems to miss things fairly often. Critter tends to catch most issues as long as development has set the app up for it. I've had to reproduce issues several times before Conviva catches it whereas Crittercism will catch it on the first try
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Return on Investment
SmartBear
  • A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
  • A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.
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VMware
  • Allow us to release iOS versions quicker to the app store
  • Help us solve bugs and view bread crumb trails on money-making actions within the API
  • Points us to problems in the stack trace with a direct correlation to our route creation aspect in the app
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ScreenShots