Capture for Jira, from SmartBear vs. Zoho Cliq

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capture for Jira
Score 8.2 out of 10
N/A
Capture for Jira is a collaborative testing tool allowing teams to provide annotated visual feedback directly to Jira. From marketing content to validating application functionality, Capture for Jira is designed to be accessible for any team. It was developed by Zephyr and became part of the SmartBear portfolio in the 2018 acquisition.N/A
Zoho Cliq
Score 9.1 out of 10
N/A
Zoho Chat is a live chat tool, from Zoho Corporation.
$0
Pricing
Capture for Jira, from SmartBearZoho Cliq
Editions & Modules
No answers on this topic
Free
$0
Unlimited
$3/user/month
up to 500 users
Offerings
Pricing Offerings
Capture for JiraZoho Cliq
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBilled monthly: Up to 500 users = $3 / user / month 501 - 1000 users = $2.5 / user / month 1001 - 5000 users = $2 / user / month 5001 - 10K users = $1.5 / user / month 10K + = Rs. 40 / user / month (or) $1 / user / month
More Pricing Information
Community Pulse
Capture for Jira, from SmartBearZoho Cliq
Top Pros
Top Cons

No answers on this topic

Features
Capture for Jira, from SmartBearZoho Cliq
Project Management
Comparison of Project Management features of Product A and Product B
Capture for Jira, from SmartBear
8.3
1 Ratings
5% above category average
Zoho Cliq
8.6
2 Ratings
8% above category average
Task Management8.01 Ratings7.52 Ratings
Mobile Access8.01 Ratings10.02 Ratings
Search7.01 Ratings9.52 Ratings
Visual planning tools10.01 Ratings00 Ratings
Scheduling00 Ratings7.01 Ratings
Workflow Automation00 Ratings9.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
Capture for Jira, from SmartBear
8.0
1 Ratings
1% above category average
Zoho Cliq
7.8
2 Ratings
2% below category average
Discussions8.01 Ratings10.02 Ratings
Chat00 Ratings10.02 Ratings
Notifications00 Ratings10.02 Ratings
Surveys00 Ratings5.01 Ratings
Internal knowledgebase00 Ratings4.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Capture for Jira, from SmartBear
7.7
1 Ratings
5% below category average
Zoho Cliq
9.5
2 Ratings
16% above category average
Document collaboration7.01 Ratings00 Ratings
Access control8.01 Ratings9.52 Ratings
Advanced security features8.01 Ratings9.02 Ratings
Video files00 Ratings9.52 Ratings
Audio files00 Ratings9.52 Ratings
Device sync00 Ratings10.02 Ratings
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Capture for Jira, from SmartBearZoho Cliq
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User Ratings
Capture for Jira, from SmartBearZoho Cliq
Likelihood to Recommend
8.0
(1 ratings)
10.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Capture for Jira, from SmartBearZoho Cliq
Likelihood to Recommend
SmartBear
The software works best in a collaborative environment where information needs to be conveyed quickly and effectively with visual and impromptu notes. If your group doesn't like to do things online and prefers the whiteboard for in-person meetings maybe this solution is overkill. In-person meetings happen frequently so this solution makes it easier to do things remotely.
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Zoho Corporation
Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
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Pros
SmartBear
  • Documentation
  • Directions
  • Ease of use
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Zoho Corporation
  • Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
  • The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
  • It integrates really well with other Zoho apps.
  • Their support is excellent. We got useful, informative responses from them when we had to contact them.
Read full review
Cons
SmartBear
  • Licensing
  • Some documentation topics
  • More drawing options
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Zoho Corporation
  • Not missing functionality as such but would be useful to record audio chats
  • Zoho not as widely adopted than other Chat clients like Hangouts/Skype
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Likelihood to Renew
SmartBear
No answers on this topic
Zoho Corporation
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
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Usability
SmartBear
No answers on this topic
Zoho Corporation
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
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Support Rating
SmartBear
No answers on this topic
Zoho Corporation
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
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Alternatives Considered
SmartBear
Capture for Jira was just the right-sized application we needed to make our Jira implementation more productive and effective. We didn't want to migrate from Jira, so this was the right choice to build upon the infrastructure we already had. It was the best option without pouring more money into another solution.
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Zoho Corporation
We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
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Return on Investment
SmartBear
  • Efficient
  • Bit expensive
  • Flexible
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Zoho Corporation
  • Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
  • Negative - Yet another comms channel to manage would like to have less. But see previous positive
  • Positive - Came as part of my Zoho One subscription so low cost
  • Has a wealth of options still to investigate as part of Cliq
Read full review
ScreenShots

Zoho Cliq Screenshots

Screenshot of Zoho Cliq UIScreenshot of Remote WorkScreenshot of Video CallsScreenshot of Integrations in Zoho CliqScreenshot of Zoho Cliq view across devices