Likelihood to Recommend
SmartBid is also very useful for conducting sub-contracting analysis and management simulations in the didactic field. The procedures for sharing documents are helpful, but the graphic can be improved. Many forms can be pre-filled. This helps a lot in saving time and money! SmartBid is great for exporting and/or sending single or mass emails. However, as mentioned, it would be useful to simplify some pre-construction processes and improve the overall communication
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The company has made a commitment to the use of the Vista products and continue to move forward trying to implement more with the Vista HR Management. From timekeeping to onboarding in the near future we strive to look for better ways to utilize the products for our accounting and payroll purposes.
Read full review Pros It's very easy to set up a job and manage who receives solicitations. You can also keep detailed notes on who've you contacted and see if they're actually downloading and reviewing the documents. You can add a confidentiality agreement clause which they must accept before accessing the documents. It then stores this information if it ever needs to be accessed. This is much cleaner and easier then sending out a NDA form and having the subcontractor return it before actually sending drawings/docs. You can send Invitations to Bid and set it up to continue sending these ITB's until the subcontractor responds. However, this can also be a negative point because once you set up a delayed ITB, it doesn't update as the subcontractors view and respond to the ITB's. So if a sub is "Not Responded" and you set up a delayed ITB to fire off every day for 5 days, and the sub responds after day 2, that sub will continue to receive ITB's for all 5 days. Uploading drawings is quick and easy. It's especially convenient if you link to one of your cloud services such as Egnyte, Google Drive, etc. The search tools are quick and easy and often very accessible from any page. Read full review New employee on-boarding and personnel management Full spectrum accounting management (AP/AR/Payroll) Project management from contract award through project close-out Data security management, reporting and anlysis Equipment full lifespan management for costs, revenue and location tracking User Database allows for built-in customization capabilities to fit the most unique business requirements Read full review Cons We have seen intermittent problems with notes disappearing. Ability to have more than one project bidding open at the same time/on multiple windows. Mobile apps. Read full review Its history is that most entries are transaction-based, requiring batch processing. Some of these could be moved to background batch processing so the batching would be more transparent to the user. More data needs to be available on mobile devices. They are making a move in this direction, which is good. Some screens allow flexibility of viewing data in grid views, but the export of this data to Excel could be improved. This is mostly seen in Workcenters. Read full review Likelihood to Renew
It's very customizable and accessible outside of Vista itself (SQL, Excel, home grown programs, etc.), but Viewpoint is very slow at fixing bugs and adding suggestions from their suggestion box. If this last area was better, I would have given this a 9 or 10.
Read full review Usability
I think that Vista's is an easy program to use very user friendly with lots of help features to allow the user to fix an issue without having to put a support call into Vista. The reporting and exporting capability's are strong.
Read full review Reliability and Availability
Only issue is when there is an upgrade - it takes several times to get back logged in. Otherwise no issues with getting on to the program. We are set up on lap top or on the remote desk top. Works 90% of the time
Read full review Performance
No issue downloading the reports - I do find sometimes it is easier to export and save than it is to print to a pdf. Options on the different reports not consistent. You can print a couple projects on the JC Contract Status Report - but you have to do each project for the JC Cost by contract item - when neither one is a drill down - not a big deal
Read full review Support Rating
SmartBid has an excellent support team that is always at your service. Any problem I've had (when I've even had them) has been resolved almost immediately, along with tips on how to avoid them in the future. If you're looking for a program with excellent customer service, look no further than SmartBid.
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Support has deteriorated greatly than what it was years ago when we joined. We always used to get a call back same day and within an hour or so for critical issues. Sometimes now it's no response or very delayed. Knowledge of the support team is also lacking. Many issues we figure out workarounds ourselves instead of calling
Read full review In-Person Training
I was not part of the in person training. I am assuming the training went well - but I did all my training through viewpoint academy.
Read full review Online Training
Excellent training! They keep you on track to insure your implementation is going as planned. There are ample ways to receive additional training and training can be provided by position type. If you put on the effort, the training is there.
Read full review Implementation Rating
The trainer Viewpoint sent did not understand the processes, he only knew where the modules were located. He had no understanding of the actual process itself.
Read full review Alternatives Considered
SmartBid is used by more of the contractors that we happen to do lots of work with. It has basically the same features. However, SmartBid will let subcontractors view all the jobs a general contractor is bidding, even ones we were never invited to. So it has the potential to bring more opportunities.
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I personally have not used another ERP system other than Viewpoint Vista. I am sure there are others out there, but from listening to my managers experiences before Great Basin Industrial implemented Viewpoint, the other options were less superior to what Viewpoint offers. I think if you are looking for an ERP system in the construction industry, then Viewpoint is the way to go
Read full review Contract Terms and Pricing Model
I wasn't part of the integration.
Read full review Scalability
For a small business - this program is well used in the accounting and operations. The two different work plans are set up for success. Alot of the programs we do not use - but like the reports that are generated - one disadvantage if you do not know crystal reports you cannot edit your form to meet your needs so there is a lot of printing different several forms to get all the information you need.
Read full review Professional Services
I wasn't part of the integration.
Read full review Return on Investment The Data mangement helped us a lot with project managment. ROI is worth it because of the project managment is great We only had positive feedback from the subcontractors. Read full review we are still working through connectivity issues which pretty much puts us dead in the water when we lose internet The standard reports that are a part of Vista need to be finagled for us to us them. They don't have all of the parameters and/or prompts that we need to report on Read full review ScreenShots