SmartDeploy vs. Upstream Works

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SmartDeploy
Score 8.0 out of 10
N/A
SmartDeploy, now from PDQ.com (acquired January 2022), provides a software deployment solution supporting computer imaging, app deployment, driver management, and Windows migration.
$960
per year
Upstream Works
Score 10.0 out of 10
N/A
Upstream Works provides omnichannel customer experience capabilities to Cisco Finesse and Amazon Connect as well as Digital Solutions for digital Works across the enterprise. They offer a web-based architecture that leverages existing infrastructure with integration capabilities for a lower total cost of ownership and a rapid ROI. The Upstream Works contact center agent desktop provides an omnichannel workspace to handle every type of communication, including voice, email, chat, SMS,…N/A
Pricing
SmartDeployUpstream Works
Editions & Modules
Starter
$960
per year
Plus
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Pro
Contact sales team
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Offerings
Pricing Offerings
SmartDeployUpstream Works
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$96,050 No setup fee
Additional Details
More Pricing Information
Community Pulse
SmartDeployUpstream Works
Top Pros

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Top Cons

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Best Alternatives
SmartDeployUpstream Works
Small Businesses

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Medium-sized Companies
ManageEngine Endpoint Central
ManageEngine Endpoint Central
Score 8.9 out of 10
ManageEngine Endpoint Central
ManageEngine Endpoint Central
Score 8.9 out of 10
Enterprises
ManageEngine Endpoint Central
ManageEngine Endpoint Central
Score 8.9 out of 10
ManageEngine Endpoint Central
ManageEngine Endpoint Central
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SmartDeployUpstream Works
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
SmartDeployUpstream Works
Likelihood to Recommend
PDQ.com
Well suited scenarios : One of the situations SmartDeploy helped immensly was in application deployment and management for our projects , making it and instant favorite for the deployment process. Also in one situation where we had a high flying app development which did'nt had much time to develop, deployment thorugh smart deploy made it quick and less involvement. Easier to understand major functionalities and onboard new projects. Less appropriate scenarios: We faced issues while utilising by DevOps team for monitoring every system for issue resolving in linux update on every employees system. This created alot of delay in every employees work front as systems were not working as expected
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Upstream Works
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Pros
PDQ.com
  • It allows us to maintain only one image. Much less effort required than storing and maintaining multiple images.
  • LAN deployment works very well with few issues.
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Upstream Works
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Cons
PDQ.com
  • Remote monitoring is useful but has some lagging and functionalities are not upfront to use , making it complicated for new users to be aware just by using the application
  • Windows migration was quite difficult in terms of updates of softwares to be migrated to new system
  • Integration with client systems can be tough as major usage of other softwares is done in most of client systems causing us difficulties to integrate with smart deploy on the same platform
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Upstream Works
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Support Rating
PDQ.com
SmartDeploy customer support has been very good. Although we do not always get a super-fast response (though always within the time stated). The tech support folks at SmartDeploy always go the extra mile to see that our immediate issues are taken care of in as timely a manner as possible. They have always been attentive to our needs and frustrations.
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Upstream Works
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Alternatives Considered
PDQ.com
SmartDeploy has a fantastic deployment process management with detailed and configurable aspects. Even though it has detailed configuration it still somehow makes it easy to understand and implement compared to other services which need special learning and courses to understand them completelya and use them efficiently. This is one quality highly appreciated and stacks up against any other services I have used for deployment
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Upstream Works
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Return on Investment
PDQ.com
  • Very fast as an image deployment solution for new PCs. We do not have to create a completely new image when new hardware comes out. This is an amazing time-saver on its own.
  • With offline deployment and some workarounds, this is allowing us to migrate many Windows 7 units, rather than having to upgrade each one or load from scratch or replace it with new hardware.
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Upstream Works
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ScreenShots