What users are saying about
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Top Rated
298 Ratings
11 Ratings

Smartlook

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Top Rated
298 Ratings
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Score 8.9 out of 100
11 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • UsabilityHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Smartlook

89%
143 Ratings
9.5

UsabilityHub

95%
4 Ratings

Likelihood to Renew

8.7

Smartlook

87%
4 Ratings

UsabilityHub

N/A
0 Ratings

Usability

8.7

Smartlook

87%
75 Ratings

UsabilityHub

N/A
0 Ratings

Availability

9.1

Smartlook

91%
1 Rating

UsabilityHub

N/A
0 Ratings

Performance

8.2

Smartlook

82%
1 Rating

UsabilityHub

N/A
0 Ratings

Support Rating

8.4

Smartlook

84%
145 Ratings

UsabilityHub

N/A
0 Ratings

Implementation Rating

7.3

Smartlook

73%
1 Rating

UsabilityHub

N/A
0 Ratings

Product Scalability

8.2

Smartlook

82%
1 Rating

UsabilityHub

N/A
0 Ratings

Likelihood to Recommend

Smartlook

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.
Anonymous | TrustRadius Reviewer

UsabilityHub

UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.
Calvin Pedzai | TrustRadius Reviewer

Pros

Smartlook

  • Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
  • Real-time recording provides exceptional insights to our design & engineering teams.
  • Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.
Anonymous | TrustRadius Reviewer

UsabilityHub

  • Rapid user feedback
  • Demographic targeting
  • Well presented results
  • Easy to use
  • Relatively inexpensive
Lee Preston | TrustRadius Reviewer

Cons

Smartlook

  • I feel nickel and dimed with the events and funnels.
  • We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
  • Recording playback isn't as clean and maneuverable like FullStory.
Eric Kowallis | TrustRadius Reviewer

UsabilityHub

  • Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
  • Bring back the navigation test type
  • Add additional test types
Anonymous | TrustRadius Reviewer

Pricing Details

Smartlook

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

Starting Price

$0 per month 1,500 sessions

Smartlook Editions & Modules

Edition
FreeFree forever1
Startup$392
Business$953
UltimateCustom pricing
  1. per month 1,500 sessions
  2. per month 5,000 sessions
  3. per month 15,000 sessions
  4. none
Additional Pricing Details
All Smartlook packages support both web and mobile app platforms.

UsabilityHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

UsabilityHub Editions & Modules

Additional Pricing Details

Likelihood to Renew

Smartlook

Smartlook 8.7
Based on 4 answers
As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.
Rob Fielding | TrustRadius Reviewer

UsabilityHub

No score
No answers yet
No answers on this topic

Usability

Smartlook

Smartlook 8.7
Based on 75 answers
Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.
Anonymous | TrustRadius Reviewer

UsabilityHub

No score
No answers yet
No answers on this topic

Support Rating

Smartlook

Smartlook 8.4
Based on 145 answers
Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work.
Marina Neta | TrustRadius Reviewer

UsabilityHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Smartlook

It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care.
Michal Pekarcik | TrustRadius Reviewer

UsabilityHub

UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.
Anonymous | TrustRadius Reviewer

Return on Investment

Smartlook

  • Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
  • Smartlook has an amazing feature which is tracking the activities of return users.
  • It gives reliable and efficient services.
Olivia Taylor | TrustRadius Reviewer

UsabilityHub

  • Increase in testing frequency per quarter.
  • Increase in approved projects for developments.
  • Few reverts per project.
Calvin Pedzai | TrustRadius Reviewer

Screenshots

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