What users are saying about
203 Ratings
7 Ratings
203 Ratings
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Score 8.9 out of 100
7 Ratings
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Score 10 out of 100

Likelihood to Recommend

Smartlook

It is well suited if you want to understand more than numbers and want to invest time to really understand how users behave on your website.I believe it is an especially good fit if you are launching a new website or if you are rather new to analytics and want to understand user behavior before only looking at numbers.
Anonymous | TrustRadius Reviewer

UsabilityHub

UsabilityHub is great for testing out an item where you need responses quickly and/or you don't have sufficient traffic to test out an idea on a live site/environment.UsabilityHub is not suited for testing out items that require a specialized knowledge. For example, we had headlines to test out related to purchasing energy, but not every tester in UsabilityHub's pool had the level of knowledge needed to give a qualified opinion on this subject
Anonymous | TrustRadius Reviewer

Pros

Smartlook

  • It has all the best features to have on the platform for the websites to do well on the internet.
  • I have been using this platform in my organization for a very long time and it has been the best choice in handling analytics of website.
  • The best features of Smartlook which amazes me while using it that it gives me an understanding of the micro-level, which is beyond amazing.
  • It gives me the recording of a visitor who visits the profile and what the visitor does on the website or app.
Stefan Hart | TrustRadius Reviewer

UsabilityHub

  • Very fast - you can have responses in minutes.
  • Very easy and straightforward to use. The interface is clear and intuitive.
  • They offer suggestions for questions that are effective, which is very helpful for a first time user.
Anonymous | TrustRadius Reviewer

Cons

Smartlook

  • It would be nice to be able to categorize or sort the recordings into sections, such as "Improvements, Useful Interactions, Positive Experience" etc. - so the information could be easily sorted out & used.
  • I would like to flag recordings so I could review them again, or make notes on them.
  • It seems to take awhile for the recordings to load, especially when you click ahead in the recording.
Anonymous | TrustRadius Reviewer

UsabilityHub

  • Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
  • Bring back the navigation test type
  • Add additional test types
Anonymous | TrustRadius Reviewer

Usability

Smartlook

Smartlook 7.5
Based on 2 answers
I absolutely love SmartLook not only for the number of features that it packs into it but how good those features are. We generally use it for spotting technical issues or seeing the heat maps but it also allowed us to see the main points at which people abandon carts. And although we can see that through GA, Smartlook allows us to see what they are looking at when they do it, which helps us to narrow down why they left. All of the other features are phenomenal and the support is great
Anonymous | TrustRadius Reviewer

UsabilityHub

No score
No answers yet
No answers on this topic

Support Rating

Smartlook

Smartlook 7.9
Based on 79 answers
The only customer support interaction I've had is that Jan sent me an email in which he offered another 30-day full functionality trail if I submit my product review here on TrustRadius. I feel that really generous and exactly what my startup business needs right now. We would be happy to pay for this service once our sales funnels start generating some revenue.
Louis Schietekat | TrustRadius Reviewer

UsabilityHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Smartlook

The solution integrates with key business systems to give a clear understanding of how site visitors explore websites and help in actively adjusting how their landing pages are designed. They provide customer support by phone, email, tickets, and live chat with technical information and other training materials available online providing a wide knowledge base to its users.
Duane Thompson | TrustRadius Reviewer

UsabilityHub

UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.
Anonymous | TrustRadius Reviewer

Return on Investment

Smartlook

  • We found out that people look for functions on our websites that we have not put there. e.g. they wanted to enlarge a photo and that was not possible.
  • We found out that pepole are a bit disoriented in our e-shop cart, that was why our sales were low. After adjusting the cart our sales went up by 3%.
  • We found out what categories our clients were looking for in our e-shop. We realized some categories were missing.
Nikol Burešová | TrustRadius Reviewer

UsabilityHub

  • Positive - It would give us responses significantly faster than testing out a concept on a live site
  • Positive - It allowed us to reach a wider audience for our tests (beyond our website traffic)
  • Positive - The quick turnaround time and quality of feedback encouraged other internal units to want to test more as they saw the return quickly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Smartlook

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*

* per installation

Smartlook Editions & Modules

Edition
Free$01
Startup$312
Business$793
UltimateCustom pricing
Ultimate MobileCustom pricing
Startup Mobile$535
Business Mobile$1035
  1. 1,500 sessions
  2. per month, 7,500 sessions
  3. per month, 25,000 sessions
  4. per month, 25,000 sessions
Additional Pricing Details

UsabilityHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

UsabilityHub Editions & Modules

Additional Pricing Details

Add comparison