Smartlook vs UsabilityHub

Likelihood to Recommend

It is well suited if you want to understand more than numbers and want to invest time to really understand how users behave on your website.I believe it is an especially good fit if you are launching a new website or if you are rather new to analytics and want to understand user behavior before only looking at numbers.

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Verified User

C-Level Executive in Marketing

Internet Company, 51-200 employees

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UsabilityHub is great for testing out an item where you need responses quickly and/or you don't have sufficient traffic to test out an idea on a live site/environment.UsabilityHub is not suited for testing out items that require a specialized knowledge. For example, we had headlines to test out related to purchasing energy, but not every tester in UsabilityHub's pool had the level of knowledge needed to give a qualified opinion on this subject

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

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Pros

It has all the best features to have on the platform for the websites to do well on the internet.
I have been using this platform in my organization for a very long time and it has been the best choice in handling analytics of website.
The best features of Smartlook which amazes me while using it that it gives me an understanding of the micro-level, which is beyond amazing.
It gives me the recording of a visitor who visits the profile and what the visitor does on the website or app.

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Stefan Hart

Data Analysis Supervisor

Xiaomi TechnologyInternet, 10,001+ employees

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Very fast - you can have responses in minutes.
Very easy and straightforward to use. The interface is clear and intuitive.
They offer suggestions for questions that are effective, which is very helpful for a first time user.

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Verified User

Project Manager in Marketing

Internet Company, 1-10 employees

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Cons

It would be nice to be able to categorize or sort the recordings into sections, such as "Improvements, Useful Interactions, Positive Experience" etc. - so the information could be easily sorted out & used.
I would like to flag recordings so I could review them again, or make notes on them.
It seems to take awhile for the recordings to load, especially when you click ahead in the recording.

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Verified User

Account Manager in Marketing

Computer Software Company, 11-50 employees

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Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
Bring back the navigation test type
Add additional test types

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

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Usability

Smartlook 7.5

Based on 2 answers

I absolutely love SmartLook not only for the number of features that it packs into it but how good those features are. We generally use it for spotting technical issues or seeing the heat maps but it also allowed us to see the main points at which people abandon carts. And although we can see that through GA, Smartlook allows us to see what they are looking at when they do it, which helps us to narrow down why they left. All of the other features are phenomenal and the support is great

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Verified User

C-Level Executive in Corporate

Consumer Goods Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Smartlook 7.9

Based on 79 answers

The only customer support interaction I've had is that Jan sent me an email in which he offered another 30-day full functionality trail if I submit my product review here on TrustRadius. I feel that really generous and exactly what my startup business needs right now. We would be happy to pay for this service once our sales funnels start generating some revenue.

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Louis Schietekat

Managing Director

IP BraaiLegal Services, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The solution integrates with key business systems to give a clear understanding of how site visitors explore websites and help in actively adjusting how their landing pages are designed. They provide customer support by phone, email, tickets, and live chat with technical information and other training materials available online providing a wide knowledge base to its users.

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Duane Thompson

Product Development Lead

AT&TTelecommunications, 10,001+ employees

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UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.

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Verified User

Project Manager in Marketing

Internet Company, 1-10 employees

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Return on Investment

We found out that people look for functions on our websites that we have not put there. e.g. they wanted to enlarge a photo and that was not possible.
We found out that pepole are a bit disoriented in our e-shop cart, that was why our sales were low. After adjusting the cart our sales went up by 3%.
We found out what categories our clients were looking for in our e-shop. We realized some categories were missing.

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Nikol Burešová

Zakladatel

Pet Heroes z.s.Non-Profit Organization Management, 1-10 employees

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Positive - It would give us responses significantly faster than testing out a concept on a live site
Positive - It allowed us to reach a wider audience for our tests (beyond our website traffic)
Positive - The quick turnaround time and quality of feedback encouraged other internal units to want to test more as they saw the return quickly.

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$0*

* per installation

Smartlook Editions & Modules

Edition

Free	$0¹
Startup	$31²
Business	$79³
Ultimate	Custom pricing
Ultimate Mobile	Custom pricing
Startup Mobile	$53⁵
Business Mobile	$103⁵

1,500 sessions
per month, 7,500 sessions
per month, 25,000 sessions
per month, 25,000 sessions

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

UsabilityHub Editions & Modules

—

Additional Pricing Details

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Smartlook vs UsabilityHub

Smartlook

UsabilityHub

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Smartlook Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

UsabilityHub Editions & Modules

Additional Pricing Details

Add comparison