GlobalSearch vs. UKG HR Service Delivery

Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.

A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system.

Incentivized

• Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
• Offers an easy and fast way to search for specific documents.
• It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
• Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
• Is set up in an organized manner that is appropriate for the documents that are contained in the archives.

• Business Intelligence Reporting with the data found in the UKG HR Service Delivery system.
• It is very customizable to fit our company needs.
• Many opportunities for a workflow to make employee data management more seamless.

Incentivized

• GlobalSearch is easy to use, but it does take a level of training to be able to create workflows, groups, and set up security. I created a template to stay consistent.
• I know there are some ERP integrations that our Accounting department would like to have more of that aren't built in.
• There may already be a cloud based version of this application, but for now, we have it installed on our server. That causes an extra step for remote users to access the software.
• I don't have many complaints about this software, as it works well for our purposes.

Incentivized

• Inability to make changes to deduction plans or business rules after payroll history.
• More trained ECM/EFM experts.
• Pre-Built templates in Recruiting Gateway.

Incentivized

We are definitely renewing our SmartSearch. This is the only place all of our companies contracts and regulatory filings are kept. Our company would lose track of all expiring contracts if we did not renew. We would also need to spend many hours figuring out a new organizational system for all of our files, as well as savings the documents from SmartSearch onto the computer.

Need to fix the preview utility.

Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.

With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.

I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.

It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.

Just let it happen. It's very quick and smooth.

I did not comparison shop. It was offered by a very trustworthy local business that we were currently doing business with. I was presented with the software, and bought it without hesitation. No regrets.

Incentivized

This is an average product with the average partnership.

Incentivized

The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.

• We have much more efficient document processes. While putting the software in, we were forced to review how each document flowed through the organization and what the process should be. That helped not only from the perspective of have a tool to automate the monotonous steps, but helped us as an organization more strictly define our processes and standards.
• We are far more prepared for a flood, fire, etc... now that are documents are electronic and backed up off site.

Incentivized

• Consistent methodology across the company for employee review cycles.
• Visibility into org chart has been crucial during fast growth of the company.

Incentivized