Likelihood to Recommend hireEZ is well suited to small to midsize companies in my experience. For companies with minimal budget they will negotiate better terms for a longer contract. You also control the number of seats you pay for and the type. It is basically a la carte pricing.
Read full review Advanced Personnel Systems (SmartSearch)
I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier Vice President Human Resources, Global Operations
Read full review Pros Talent sourcing aggregate (known by Hiretual as AI Sourcing). Custom insights based on search criteria. Contact information & social link retrieval. Applicant Tracking System Integration -- At OnPoint we use Lever as our ATS. Hiretual allows us to export candidate data directly into our ATS and associate said candidates to a specific requisition, & in a specific stage. Read full review Advanced Personnel Systems (SmartSearch)
The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates. The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed. Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool. Read full review Cons I have come across many duplicate profiles that could cause me to contact the same person twice in a short period. Doesn’t have an “undo” button for if I accidentally mark a candidate as “not a good fit” Their “variables” used in creating email templates don’t function optimally. If you use “candidate last name”, and the person has a title, it will use the title instead of name. For example… I sent an email to a doctor and it sent as “Dr. MD”. Not ideal. Read full review Advanced Personnel Systems (SmartSearch)
SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time. SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate. Read full review Likelihood to Renew The benefits of a larger universe of candidates and automating recognition of talent we cannot hire, hireEZ has been a big time saver just as a sourcing tool
Read full review Advanced Personnel Systems (SmartSearch)
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Read full review Usability The few times that I haven't been able to quickly figure out how to do something, I have emailed my support person and have gotten a response within a couple of hours. The system is very intuitive and if you have ever run online searches using Boolean techniques, Hiretual is very easy to understand (but you don't need to know Boolean to be successful with the tool).
Read full review Advanced Personnel Systems (SmartSearch)
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Read full review Reliability and Availability Advanced Personnel Systems (SmartSearch)
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Read full review Support Rating The support team is proactive with information, sharing changes or new features, conducting training, etc. It is not a pull scenario, as with other vendors, where I have to ask for what is going on. Instead, the hireEZ team is reaching out to us to follow up, provide information, etc. I love their proactiveness and desire for us to use the tool to its full potential!
Read full review Advanced Personnel Systems (SmartSearch)
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Read full review Implementation Rating Advanced Personnel Systems (SmartSearch)
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Read full review Alternatives Considered Entelo is probably the closest competitor that stacks up against Hiretual head to head in my opinion, but the differentiator for us has been the relationship and the flexibility that the vendor provides us on top of the fact that the product itself continues to perform incredibly well as it continues to evolve along with my organization's needs. To have a seat at the table to offer up opinions or advice on how to improve the product over time is invaluable. Additionally, the AI-powered version of Hiretual is much more powerful than
Entelo 's product.
Read full review Advanced Personnel Systems (SmartSearch)
Functionally, SmartSearch is not on the same page as
ZipRecruiter .
ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to
LinkedIn Talent . LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Read full review Return on Investment It's made me a better recruiter, and frankly, I used to not love sourcing, now it seems fascinating to me! This tool provides so much data, you can play with the criteria until you land on a profile that you want to look for. When done with a specific search line, you can move on to add other elements, skills, nice to haves, diversity aspects. It's truly an exciting tool in our arsenal as recruiters to present solid candidates but also a better hiring manager experience. The data it provides is great. Read full review Advanced Personnel Systems (SmartSearch)
That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent). They are a business partner and do their very best to help us succeed. Read full review ScreenShots