What users are saying about
7 Ratings
Top Rated
83 Ratings
7 Ratings
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Score 2.7 out of 100
Top Rated
83 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    File Sharing & Management

    8.4

    SmartVault

    84%

    Vembu BDR Suite

    Feature Set Not Supported
    N/A
    SmartVault ranks higher in 3/3 features

    Document collaboration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Access control

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    File search

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    7.0

    SmartVault

    70%

    Vembu BDR Suite

    Feature Set Not Supported
    N/A
    SmartVault ranks higher in 2/2 features

    User and role management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    File organization

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    5.1

    SmartVault

    51%

    Vembu BDR Suite

    Feature Set Not Supported
    N/A
    SmartVault ranks higher in 2/2 features

    Performance

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Reliability

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Data Center Backup

    SmartVault

    Feature Set Not Supported
    N/A
    7.7

    Vembu BDR Suite

    77%
    Vembu BDR Suite ranks higher in 14/14 features

    Universal recovery

    N/A
    0 Ratings
    8.7
    87%
    43 Ratings

    Live recovery

    N/A
    0 Ratings
    7.9
    79%
    42 Ratings

    Recovery verification

    N/A
    0 Ratings
    8.2
    82%
    44 Ratings

    Business application protection

    N/A
    0 Ratings
    6.9
    69%
    35 Ratings

    Multiple backup destinations

    N/A
    0 Ratings
    7.2
    72%
    36 Ratings

    Incremental backup identification

    N/A
    0 Ratings
    7.4
    74%
    46 Ratings

    Backup to the cloud

    N/A
    0 Ratings
    6.6
    66%
    28 Ratings

    Deduplication and file compression

    N/A
    0 Ratings
    6.5
    65%
    36 Ratings

    Snapshots

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Flexible deployment

    N/A
    0 Ratings
    7.5
    75%
    44 Ratings

    Management dashboard

    N/A
    0 Ratings
    7.2
    72%
    48 Ratings

    Platform support

    N/A
    0 Ratings
    7.9
    79%
    48 Ratings

    Retention options

    N/A
    0 Ratings
    8.3
    83%
    45 Ratings

    Encryption

    N/A
    0 Ratings
    8.6
    86%
    42 Ratings

    Attribute Ratings

    • Vembu BDR Suite is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    1.1

    SmartVault

    11%
    2 Ratings
    8.0

    Vembu BDR Suite

    80%
    51 Ratings

    Likelihood to Renew

    SmartVault

    N/A
    0 Ratings
    6.4

    Vembu BDR Suite

    64%
    3 Ratings

    Usability

    SmartVault

    N/A
    0 Ratings
    8.2

    Vembu BDR Suite

    82%
    49 Ratings

    Support Rating

    2.0

    SmartVault

    20%
    2 Ratings
    6.7

    Vembu BDR Suite

    67%
    8 Ratings

    Implementation Rating

    SmartVault

    N/A
    0 Ratings
    8.0

    Vembu BDR Suite

    80%
    3 Ratings

    Likelihood to Recommend

    SmartVault

    SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.
    John Griffing | TrustRadius Reviewer

    Vembu BDR Suite

    I've been working with nearly every backup program for more than 25 years from small shops to corporations with thousands of users. Vembu BDR [Suite] is a great product for any business, large or small. It is missing a couple of options that maybe the most popular one has but it doesn't prevent protecting your business. When budget is an issue it's by far the best option. Being able to provide it to our clients is an added bonus since that makes it so much easier to manage when everyone is using the same product. When it comes to technical support, I haven't experienced support like Vembu Support in years. They are quick to respond, happy to remotely connect if desired and seem to really understand their product well. Many others I've worked with refuse to help, and send responses that have nothing to do with my question or they simply provide a link to a document and basically tell me to read and figure it out myself. Often that document does not relate to my issue. I've always done my research before contacting support and that kind of response is one of the biggest reasons we decided to look elsewhere and after many trials and deep testing, ultimately switched to Vembu. Vembu has been rock solid, fast, and tech support has been top-notch.

    The biggest place I would say that VembuBDR is less appropriate is when you have the desire to backup your physical systems to multiple internal storage devices and want a secondary backup as a safety net and don’t want to risk that the backup itself is corrupt or infected and your only other option is a mirrored copy of that data.

    I know they are working hard on adding features and I’m excited to know version 5 is releasing soon.
    Dan Worrell | TrustRadius Reviewer

    Pros

    SmartVault

    • Easy navigation
    • Email notifications
    • Document previews
    Luke Maddux, PG, LG | TrustRadius Reviewer

    Vembu BDR Suite

    • Bare metal system images. These are incredibly flexible, enabling you to do dissimilar hardware restores, local or online backups and restore to VHD
    • Full, differential and transaction log backups for SQL server, ensuring rapid backup and restore, with maximum storage efficiency.
    • Incremental backups for files, meaning only the changes which have been made to a file are backed up, dramatically reducing time to backup and increasing storage efficiency.
    Tom Evans | TrustRadius Reviewer

    Cons

    SmartVault

    • They have cut back on support as have many SaaS companies recently.
    • The documentation can sometimes be a little difficult to follow.
    John Griffing | TrustRadius Reviewer

    Vembu BDR Suite

    • Although its interface is simple, a web-only interface for a backup solution isn't recommended as the main interface.
    • Using PostgreSQL as the configuration DB Source is OK. But, the lack of options for the Database isn't OK. Especially on a Windows Environment, admins prefer using a centralized MS SQL Instance, and this is not possible with Vembu.
    • More work needed on SharePoint, Active Directory, and Exchange Restores. All three are critical workloads in almost any infrastructure.
    • Reporting can be greatly improved.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SmartVault

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    SmartVault Editions & Modules

    Edition
    Starter$161
    Professional$201
    EnterpriseContact sales team
    Accounting Pro$403
    1. per user/per month
    2. none
    3. per user/per month
    Additional Pricing Details

    Vembu BDR Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Vembu BDR Suite Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    SmartVault

    No score
    No answers yet
    No answers on this topic

    Vembu BDR Suite

    Vembu BDR Suite 6.4
    Based on 3 answers
    I think the product will remain useful for us and as the company keeps improving features it will continue to be relevant and useful.We don't like switching technology much and BDR solutions shouldn't be something that a company replaces every few years., that's why most likely we will keep using it.
    Anonymous | TrustRadius Reviewer

    Usability

    SmartVault

    No score
    No answers yet
    No answers on this topic

    Vembu BDR Suite

    Vembu BDR Suite 8.2
    Based on 49 answers
    Vembu is a great solution, but it still requires some fine-tuning. The user interface for Managed Service Providers could be more streamlined. Support logs need to provide clearer information about an issue whenever there's a failure. Backup agents should have the ability to automatically update when there's a new version and support should be on-shore during US business hours.
    Colin Rosario | TrustRadius Reviewer

    Support Rating

    SmartVault

    SmartVault 2.0
    Based on 2 answers
    Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.
    John Griffing | TrustRadius Reviewer

    Vembu BDR Suite

    Vembu BDR Suite 6.7
    Based on 8 answers
    It often takes a very long time to get an issue fixed. the support folks seem committed to getting it fixed but they often seem to be trying different things and hoping something works. I did not get the sense that they had a clear idea what was wrong.
    Bruce Redfern | TrustRadius Reviewer

    Implementation Rating

    SmartVault

    No score
    No answers yet
    No answers on this topic

    Vembu BDR Suite

    Vembu BDR Suite 8.0
    Based on 3 answers
    It wasn't difficult at all, it fact, it was mostly simple, implementation doesn't require much skills and knowledge, but the configuration part does require some skills to create the jobs and configure certain settings, overall, its an easy implementation, especially for experienced IT People
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    SmartVault

    Sales team was responsive, price was good, functionality was acceptable
    Luke Maddux, PG, LG | TrustRadius Reviewer

    Vembu BDR Suite

    I tested Vembu against Veeam and for the price, Vembu was the better option. I also had a great support experience as I had to contact Vembu twice after mistakes I made. While using Veeam the software was not as intuitive and support responses were not as swift and accurate.
    Jesse Brandt | TrustRadius Reviewer

    Return on Investment

    SmartVault

    • has made sharing documents with large numbers of clients easier
    • has forced us into using their service, or spending time to find a better alternative, in my experience.
    • Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection
    Luke Maddux, PG, LG | TrustRadius Reviewer

    Vembu BDR Suite

    • For organizations that use different tools for Backup and recovery, this could be the single tool for Storage and Backup Administrators to automate and work effectively.
    • Software cost is lesser thus the money can be invested for other tools/software procurement
    • I don't think there is any negative impact as of now
    Anonymous | TrustRadius Reviewer

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