SmartVault vs. WPS Cloud

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

Another [good feature] is the [ability] to turn photos into PDFs and file compression. Since the native integration with [the] third parties comes from WPS Office I [feel I] wouldn't recommend it if you [only] need one service.

Incentivized

• Easy navigation
• Email notifications
• Document previews

• Integrate with third party platforms via WPS office
• Turn PDFs into DOCs
• allow PDF signing on the fly
• secure storage of information

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

• Document sharing with third parties without intermediaries
• Cloud extra space for premium members

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

[I feel] it's a good contender but [it] lacks native third-party integration and internal cross-platform sharing which makes it fall behind. [ I believe It performs at its best] when it comes to file compression and PDF signing.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection

• improve storage of non legal documents
• improve signing of non legal documents
• simplify the process of compression on the cloud

Incentivized