StringeeX vs. TELUSCloud Contact Center

StringeeX

TELUSCloud Contact Center

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
StringeeX	Score 8.0 out of 10	Small Businesses (1-50 employees)	StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…	N/A
TELUS Cloud Contact Center (TC3)	Score 5.2 out of 10	N/A	TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.	N/A

Pricing

StringeeX

TELUSCloud Contact Center

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
StringeeX	TELUS Cloud Contact Center (TC3)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	StringeeX	TELUSCloud Contact Center
Top Pros	Pro Video call Pro Easy to use Pro Call feature	Pro Hassle free Pro Multiple apps Pro Customer issues
Top Cons	Minus Need to improve Minus Cloud based software Minus Customer interaction	Minus Not flexible Minus Not difficult Minus Multiple platforms

Features

StringeeX

TELUSCloud Contact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	StringeeX 8.3 2 Ratings 1% below category average	TELUSCloud Contact Center 8.3 1 Ratings 1% below category average
Agent dashboard	9.02 Ratings	8.01 Ratings
Validate callers	8.02 Ratings	7.01 Ratings
Outbound response	9.02 Ratings	00 Ratings
Call forwarding	9.02 Ratings	9.01 Ratings
Click-to-call (CTC)	9.02 Ratings	9.01 Ratings
Warm transfer	7.02 Ratings	8.01 Ratings
Predictive dialing	7.02 Ratings	00 Ratings
Interactive voice response	6.02 Ratings	9.01 Ratings
REST APIs	9.02 Ratings	00 Ratings
Call scripts	9.02 Ratings	00 Ratings
Call tracking	8.02 Ratings	8.01 Ratings
Multichannel integration	9.02 Ratings	00 Ratings
CRM software integration	9.02 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	StringeeX 7.2 2 Ratings 14% below category average	TELUSCloud Contact Center 8.2 1 Ratings 1% below category average
Inbound call routing	8.02 Ratings	9.01 Ratings
Omnichannel inbound routing	8.02 Ratings	00 Ratings
Recording	7.02 Ratings	8.01 Ratings
Quality management	7.02 Ratings	8.01 Ratings
Call analytics	6.02 Ratings	8.01 Ratings
Historical reporting	6.02 Ratings	8.01 Ratings
Live reporting	7.02 Ratings	00 Ratings
Customer surveys	8.02 Ratings	00 Ratings
Customer interaction analytics	8.02 Ratings	00 Ratings

Best Alternatives
	StringeeX	TELUSCloud Contact Center
Small Businesses	CloudTalk Score 9.5 out of 10	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	StringeeX	TELUSCloud Contact Center
Likelihood to Recommend	8.0 (2 ratings)	8.0 (1 ratings)
Support Rating	7.3 (1 ratings)	- (0 ratings)

User Testimonials
	StringeeX	TELUSCloud Contact Center
Likelihood to Recommend	StringeeX I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training. Timmy Đỗ Sales Executive Read full review	TELUS International A universal communication platform Incentivized Verified User Anonymous Read full review
Pros	StringeeX It records and monitors calls impeccably. The support team is very reliable and efficient. The interface is very user friendly. Incentivized Verified User Anonymous Read full review	TELUS International Easy to [manage] users Easy to setup features Multiple device/apps to access the services Incentivized Verified User Anonymous Read full review
Cons	StringeeX It can totally replace the CRM. Timmy Đỗ Sales Executive Read full review	TELUS International Hardware features Some set up are not flexible Cost Incentivized Verified User Anonymous Read full review
Support Rating	StringeeX The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay. Timmy Đỗ Sales Executive Read full review	TELUS International No answers on this topic
Alternatives Considered	StringeeX The support team is more responsive and addresses issues in a timely manner. Incentivized Verified User Anonymous Read full review	TELUS International Shaw Smart Voice Incentivized Verified User Anonymous Read full review
Return on Investment	StringeeX The analytics have helped me better address areas of need with my staff. Incentivized Verified User Anonymous Read full review	TELUS International Save on cost when combining other services Easier to communicate with remote employees Incentivized Verified User Anonymous Read full review
ScreenShots	StringeeX Screenshots