StringeeX
3 Ratings
TELUS Cloud Contact Center (TC3)
4 Ratings

StringeeX

3 Ratings
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Score 8.7 out of 100

Based on 3 reviews and ratings

TELUS Cloud Contact Center (TC3)

4 Ratings
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Score 7.8 out of 100

Based on 4 reviews and ratings

Feature Set Ratings

  • TELUSCloud Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

StringeeX

83%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUSCloud Contact Center ranks higher in 13/13 features
TELUSCloud Contact Center ranks higher in 13/13 features

Agent dashboard

9.0
90%
2 Ratings
9.2
92%
2 Ratings

Validate callers

8.0
80%
2 Ratings
8.7
87%
2 Ratings

Outbound response

8.9
89%
2 Ratings
10.0
100%
1 Rating

Call forwarding

9.0
90%
2 Ratings
9.6
96%
2 Ratings

Click-to-call (CTC)

9.0
90%
2 Ratings
9.6
96%
2 Ratings

Warm transfer

7.0
70%
2 Ratings
9.2
92%
2 Ratings

Predictive dialing

7.1
71%
2 Ratings
10.0
100%
1 Rating

Interactive voice response

6.1
61%
2 Ratings
9.6
96%
2 Ratings

REST APIs

9.0
90%
2 Ratings
9.0
90%
1 Rating

Call scripts

9.0
90%
2 Ratings
10.0
100%
1 Rating

Call tracking

8.0
80%
2 Ratings
8.6
86%
2 Ratings

Multichannel integration

9.0
90%
2 Ratings
10.0
100%
1 Rating

CRM software integration

8.9
89%
2 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

7.3

StringeeX

73%
9.6

TELUS Cloud Contact Center (TC3)

96%
TELUSCloud Contact Center ranks higher in 9/9 features
TELUSCloud Contact Center ranks higher in 9/9 features

Inbound call routing

8.0
80%
2 Ratings
9.6
96%
2 Ratings

Omnichannel inbound routing

8.0
80%
2 Ratings
10.0
100%
1 Rating

Recording

7.1
71%
2 Ratings
9.2
92%
2 Ratings

Quality management

7.0
70%
2 Ratings
9.2
92%
2 Ratings

Call analytics

6.1
61%
2 Ratings
9.2
92%
2 Ratings

Historical reporting

6.1
61%
2 Ratings
9.2
92%
2 Ratings

Live reporting

7.0
70%
2 Ratings
10.0
100%
1 Rating

Customer surveys

8.0
80%
2 Ratings
10.0
100%
1 Rating

Customer interaction analytics

8.0
80%
2 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • TELUSCloud Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

StringeeX

80%
2 Ratings
9.2

TELUS Cloud Contact Center (TC3)

92%
2 Ratings

Support Rating

7.3

StringeeX

73%
1 Rating

TELUS Cloud Contact Center (TC3)

N/A
0 Ratings

Likelihood to Recommend

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

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Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
View all 2 answers on this topic

TELUS Cloud Contact Center (TC3)

TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.

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Sayed Manzar Hassan | TrustRadius Reviewer
Sayed Manzar Hassan
View all 2 answers on this topic

Pros

StringeeX

  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.

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Anonymous | TrustRadius Reviewer
Verified User
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TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

StringeeX

  • It can totally replace the CRM.

Read full review

Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
View all 2 answers on this topic

TELUS Cloud Contact Center (TC3)

  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.

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Sayed Manzar Hassan | TrustRadius Reviewer
Sayed Manzar Hassan
View all 2 answers on this topic

Pricing Details

StringeeX

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

—

TELUS Cloud Contact Center (TC3)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Support Rating

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

Read full review

Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
View all 1 answers on this topic

TELUS Cloud Contact Center (TC3)

No score
No answers yet
No answers on this topic

Alternatives Considered

StringeeX

The support team is more responsive and addresses issues in a timely manner.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Return on Investment

StringeeX

  • The analytics have helped me better address areas of need with my staff.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

TELUS Cloud Contact Center (TC3)

  • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
  • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
  • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.

Read full review

Sayed Manzar Hassan | TrustRadius Reviewer
Sayed Manzar Hassan
View all 2 answers on this topic

Screenshots

TELUS Cloud Contact Center (TC3)

—

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