What users are saying about
1 Rating
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Score 8.2 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

StringeeX
8.7
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
StringeeX
7.3
TELUS Cloud Contact Center (TC3)
Call forwarding
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
StringeeX
7.3
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
Interactive voice response
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
9.0
REST APIs
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
Call scripts
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
Call tracking
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
8.0
Multichannel integration
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
CRM software integration
StringeeX
7.3
TELUS Cloud Contact Center (TC3)

Workforce Optimization (WFO)

StringeeX
8.1
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
StringeeX
8.2
TELUS Cloud Contact Center (TC3)
9.0
Omnichannel inbound routing
StringeeX
8.2
TELUS Cloud Contact Center (TC3)
Recording
StringeeX
9.1
TELUS Cloud Contact Center (TC3)
8.0
Quality management
StringeeX
8.2
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
StringeeX
8.2
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
StringeeX
8.2
TELUS Cloud Contact Center (TC3)
8.0
Live reporting
StringeeX
8.2
TELUS Cloud Contact Center (TC3)
Customer surveys
StringeeX
7.3
TELUS Cloud Contact Center (TC3)
Customer interaction analytics
StringeeX
7.3
TELUS Cloud Contact Center (TC3)

Pros

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Support Rating

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

No score
No answers yet
No answers on this topic

Alternatives Considered

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Screenshots

TELUS Cloud Contact Center (TC3)

Pricing Details

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

StringeeX
8.2
TELUS Cloud Contact Center (TC3)
8.0

Support Rating

StringeeX
7.3
TELUS Cloud Contact Center (TC3)

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