What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 3 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
- TELUSCloud Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.3
StringeeX
83%
9.5
TELUS Cloud Contact Center (TC3)
95%
TELUSCloud Contact Center ranks higher in 13/13 features
TELUSCloud Contact Center ranks higher in 13/13 features
Agent dashboard
9.0
90%
2 Ratings
9.2
92%
2 Ratings
Validate callers
8.0
80%
2 Ratings
8.7
87%
2 Ratings
Outbound response
8.9
89%
2 Ratings
10.0
100%
1 Rating
Call forwarding
9.0
90%
2 Ratings
9.6
96%
2 Ratings
Click-to-call (CTC)
9.0
90%
2 Ratings
9.6
96%
2 Ratings
Warm transfer
7.0
70%
2 Ratings
9.2
92%
2 Ratings
Predictive dialing
7.1
71%
2 Ratings
10.0
100%
1 Rating
Interactive voice response
6.1
61%
2 Ratings
9.6
96%
2 Ratings
REST APIs
9.0
90%
2 Ratings
9.0
90%
1 Rating
Call scripts
9.0
90%
2 Ratings
10.0
100%
1 Rating
Call tracking
8.0
80%
2 Ratings
8.6
86%
2 Ratings
Multichannel integration
9.0
90%
2 Ratings
10.0
100%
1 Rating
CRM software integration
8.9
89%
2 Ratings
10.0
100%
1 Rating
Workforce Optimization (WFO)
7.3
StringeeX
73%
9.6
TELUS Cloud Contact Center (TC3)
96%
TELUSCloud Contact Center ranks higher in 9/9 features
TELUSCloud Contact Center ranks higher in 9/9 features
Inbound call routing
8.0
80%
2 Ratings
9.6
96%
2 Ratings
Omnichannel inbound routing
8.0
80%
2 Ratings
10.0
100%
1 Rating
Recording
7.1
71%
2 Ratings
9.2
92%
2 Ratings
Quality management
7.0
70%
2 Ratings
9.2
92%
2 Ratings
Call analytics
6.1
61%
2 Ratings
9.2
92%
2 Ratings
Historical reporting
6.1
61%
2 Ratings
9.2
92%
2 Ratings
Live reporting
7.0
70%
2 Ratings
10.0
100%
1 Rating
Customer surveys
8.0
80%
2 Ratings
10.0
100%
1 Rating
Customer interaction analytics
8.0
80%
2 Ratings
10.0
100%
1 Rating
Attribute Ratings
- TELUSCloud Contact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
StringeeX
80%
2 Ratings
9.2
TELUS Cloud Contact Center (TC3)
92%
2 Ratings
Support Rating
7.3
StringeeX
73%
1 Rating
TELUS Cloud Contact Center (TC3)
N/A
0 Ratings
Likelihood to Recommend
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
TELUS Cloud Contact Center (TC3)
TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Customer Care Executive
volansConsumer Electronics, 51-200 employees
Pros
StringeeX
- It records and monitors calls impeccably.
- The support team is very reliable and efficient.
- The interface is very user friendly.

Verified User
Manager in Sales
Building Materials Company, 11-50 employeesTELUS Cloud Contact Center (TC3)
- Easy to [manage] users
- Easy to setup features
- Multiple device/apps to access the services

Verified User
Professional in Information Technology
Real Estate Company, 51-200 employeesCons
StringeeX
- It can totally replace the CRM.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
TELUS Cloud Contact Center (TC3)
- At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
- The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
- Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Customer Care Executive
volansConsumer Electronics, 51-200 employees
Pricing Details
StringeeX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—TELUS Cloud Contact Center (TC3)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
StringeeX
StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
TELUS Cloud Contact Center (TC3)
No score
No answers yet
No answers on this topic
Alternatives Considered
StringeeX
The support team is more responsive and addresses issues in a timely manner.

Verified User
Manager in Sales
Building Materials Company, 11-50 employeesTELUS Cloud Contact Center (TC3)
Shaw Smart Voice

Verified User
Professional in Information Technology
Real Estate Company, 51-200 employeesReturn on Investment
StringeeX
- The analytics have helped me better address areas of need with my staff.

Verified User
Manager in Sales
Building Materials Company, 11-50 employeesTELUS Cloud Contact Center (TC3)
- Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
- There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
- Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Customer Care Executive
volansConsumer Electronics, 51-200 employees