StringeeX vs. Vonage Contact Center for Salesforce

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for

Incentivized

• It records and monitors calls impeccably.
• The support team is very reliable and efficient.
• The interface is very user friendly.

Incentivized

• The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
• ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
• ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.

Incentivized

• It can totally replace the CRM.

• Third party implementation consult
• British date format and time zone in U.S. market
• No one answers their 800 number on their website
• Report is not easy to read
• Calls that were not answered wouldn’t make it to Salesforce report

Incentivized

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

I have personally not used their support, but I hear from our admin that it is good.

Incentivized

The support team is more responsive and addresses issues in a timely manner.

Incentivized

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.

Incentivized

• The analytics have helped me better address areas of need with my staff.

Incentivized

• Saved us time
• Saved us manual effort
• Improved efficiency
• Made our sales jobs easier
• More time spent toward other goals due to this simple tool

Incentivized