StringeeX vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Vonage Contact Center for Salesforce
Score 8.7 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
StringeeXVonage Contact Center for Salesforce
Editions & Modules
No answers on this topic
Essentials
Contact sales team
Contact sales team
Select
Contact sales team
Contact sales team
Express
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Offerings
Pricing Offerings
StringeeXVonage Contact Center for Salesforce
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
StringeeXVonage Contact Center for Salesforce
Top Pros
Top Cons
Features
StringeeXVonage Contact Center for Salesforce
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
StringeeX
8.3
2 Ratings
0% above category average
Vonage Contact Center for Salesforce
9.5
6 Ratings
14% above category average
Agent dashboard9.02 Ratings9.04 Ratings
Validate callers8.02 Ratings9.55 Ratings
Outbound response9.02 Ratings9.54 Ratings
Call forwarding9.02 Ratings9.05 Ratings
Click-to-call (CTC)9.02 Ratings9.56 Ratings
Warm transfer7.02 Ratings9.56 Ratings
Predictive dialing7.02 Ratings10.02 Ratings
Interactive voice response6.02 Ratings10.05 Ratings
REST APIs9.02 Ratings10.03 Ratings
Call scripts9.02 Ratings10.02 Ratings
Call tracking8.02 Ratings9.55 Ratings
Multichannel integration9.02 Ratings8.53 Ratings
CRM software integration9.02 Ratings9.06 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
StringeeX
7.2
2 Ratings
12% below category average
Vonage Contact Center for Salesforce
9.5
6 Ratings
15% above category average
Inbound call routing8.02 Ratings10.05 Ratings
Omnichannel inbound routing8.02 Ratings10.03 Ratings
Recording7.02 Ratings10.06 Ratings
Quality management7.02 Ratings9.55 Ratings
Call analytics6.02 Ratings9.05 Ratings
Historical reporting6.02 Ratings9.06 Ratings
Live reporting7.02 Ratings8.06 Ratings
Customer surveys8.02 Ratings10.03 Ratings
Customer interaction analytics8.02 Ratings10.03 Ratings
Best Alternatives
StringeeXVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
StringeeXVonage Contact Center for Salesforce
Likelihood to Recommend
8.0
(2 ratings)
8.0
(7 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
7.3
(1 ratings)
10.0
(1 ratings)
User Testimonials
StringeeXVonage Contact Center for Salesforce
Likelihood to Recommend
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
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Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
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Pros
StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
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Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
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Cons
StringeeX
  • It can totally replace the CRM.
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Vonage
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
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Usability
StringeeX
No answers on this topic
Vonage
Vonage Contact Center for Salesforce mobile app is so easy to use.
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Support Rating
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
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Vonage
I have personally not used their support, but I hear from our admin that it is good.
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Alternatives Considered
StringeeX
The support team is more responsive and addresses issues in a timely manner.
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Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
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Return on Investment
StringeeX
  • The analytics have helped me better address areas of need with my staff.
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Vonage
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
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ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system