Sociabble vs. Zoho Cliq

Most organizations interested in a Social Selling/Employee Advocacy platform would do well to try out Sociabble. It can be customized and adapted to perfectly fit your organization's needs and will almost certainly provide ROI on user engagement and connection to the broader goals of the organization. The only reason I might not suggest Sociabble would be if you're looking for a quick, turnkey solution to Employee Advocacy for a smaller team. All of the customization and gamification options Sociabble offers might be underutilized by small teams and do require some level of setup/configuration.

Incentivized

Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.

• Advanced Gamification Framework
• Performance Dashboard
• Lead Tracking

Incentivized

• Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
• The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
• It integrates really well with other Zoho apps.
• Their support is excellent. We got useful, informative responses from them when we had to contact them.

Incentivized

• Ideas to be recognized and providing feedback, people who are looking for.
• Any leads to knowing by customer or team to be an update to the content writer with the contact detail access to reach for demonstrating the solutions shared.
• A wall on Sociabble, who is looking for new technologies or solutions to generate the leads

Incentivized

• Not missing functionality as such but would be useful to record audio chats
• Zoho not as widely adopted than other Chat clients like Hangouts/Skype

Incentivized

Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.

Incentivized

Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.

We've had a total of ~30 support tickets with Sociabble and am not proud to say that if we had done better research, probably 20 of them could have been solved with their useful help documentation/content. However, when we do run into an issue within the platform, their Support Team is always quick to assist and provide an acceptable solution.

Incentivized

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Easy connect will Technology Access to anywhere at anytime Right contents I feel that we are getting at the right time

Incentivized

We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.

Incentivized

• The platform allows companies to deliver content to their employees that helps them grow and engage, which consequently leads to better delivery, making the company's service more efficient. Efficiency generates customer satisfaction.
• Scheduling posts allows them to set aside just a few hours to schedule all the posts for the week or even the month, creating time to dedicate to other daily tasks.
• I would also like to highlight the customer support we get from the Sociabble team, as it is very good and efficient.

Incentivized

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized