What users are saying about
2 Ratings
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76 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Sprinklr Modern Research

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76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Social Report is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

Social Report

100%
2 Ratings
8.8

Sprinklr Modern Research

88%
28 Ratings

Usability

Social Report

N/A
0 Ratings
8.2

Sprinklr Modern Research

82%
1 Rating

Support Rating

9.0

Social Report

90%
2 Ratings
7.4

Sprinklr Modern Research

74%
6 Ratings

Likelihood to Recommend

Social Report

Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
Jonnie Jensen | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
Anonymous | TrustRadius Reviewer

Pros

Social Report

  • Bulk upload of social media posts
  • Tracking conversions for posts
  • Granular data from your social media profiles
Russell Davies, Digital Marketing Expert | TrustRadius Reviewer

Sprinklr Modern Research

  • Product Insight — Being able to add in our products so we can have positive and negative insights.
  • Community Insights — We were able to watch out community and see what they were talking about.
  • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
Brittnee Miller | TrustRadius Reviewer

Cons

Social Report

  • The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.
  • I dont believe it has a mobile app.
Jonnie Jensen | TrustRadius Reviewer

Sprinklr Modern Research

  • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
  • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
  • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
Anonymous | TrustRadius Reviewer

Pricing Details

Social Report

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Sprinklr Modern Research

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Social Report

No score
No answers yet
No answers on this topic

Sprinklr Modern Research

Sprinklr Modern Research 8.2
Based on 1 answer
Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
Anonymous | TrustRadius Reviewer

Support Rating

Social Report

Social Report 9.0
Based on 2 answers
Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
Jonnie Jensen | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research 7.4
Based on 6 answers
We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Social Report

We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
Russell Davies, Digital Marketing Expert | TrustRadius Reviewer

Sprinklr Modern Research

They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding
Pravin Angane | TrustRadius Reviewer

Return on Investment

Social Report

  • We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report
  • Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site
  • Reduced time managing and updating our social media accounts has improved our profitability
Russell Davies, Digital Marketing Expert | TrustRadius Reviewer

Sprinklr Modern Research

  • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
  • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
  • User friendly UI has made it easy to operate and increase productivity.
Priya Amarnath | TrustRadius Reviewer

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