What users are saying about
2 Ratings
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Score 10 out of 100
21 Ratings
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Score 9 out of 100

Likelihood to Recommend

Social Report

Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
Jonnie Jensen | TrustRadius Reviewer

Sprinklr Modern Research

If you are looking for a platform to work on many things at the same time, maybe [Sprinklr Modern Research] is one of the best options for your team. Social Media Reports, Social Media Care, and Social Listening can all be giving you good results using just Sprinklr [Modern Research].
Anonymous | TrustRadius Reviewer

Pros

Social Report

  • Bulk upload of social media posts
  • Tracking conversions for posts
  • Granular data from your social media profiles
Russell Davies, Digital Marketing Expert | TrustRadius Reviewer

Sprinklr Modern Research

  • Provides real-time insights on current events and competitor's strategies
  • Interpretation of customer data
  • Helps in identifying opportunities and building smarter strategies.
Daniel Cooper | TrustRadius Reviewer

Cons

Social Report

  • The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.
  • I dont believe it has a mobile app.
Jonnie Jensen | TrustRadius Reviewer

Sprinklr Modern Research

  • Sprinklr Modern Research is an expensive tool that has been hard to implement up until now.
  • It also sometimes has patchy customer service with different levels of support for different teams.
  • The reporting in Sprinklr Modern Research can also be complicated to set up. Also, the glossary of the different metrics in the system has many items that have no listed definition which is another con.
Dayanna Anderson | TrustRadius Reviewer

Support Rating

Social Report

Social Report 9.0
Based on 1 answer
Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
Jonnie Jensen | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research 7.3
Based on 6 answers
I would say that Sprinklr has come a long way as I have worked on it at two different corporations. My latest venture has been amazing as the tool has vastly improved and it's easier to use. User experience is A+ and it's just friendly to use.
Brittnee Miller | TrustRadius Reviewer

Alternatives Considered

Social Report

We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
Russell Davies, Digital Marketing Expert | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research contains tools that serve the end-user to find an appropriate learning conclusion to achieve their particular objectives.
Fabienne Blanc | TrustRadius Reviewer

Return on Investment

Social Report

  • We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report
  • Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site
  • Reduced time managing and updating our social media accounts has improved our profitability
Russell Davies, Digital Marketing Expert | TrustRadius Reviewer

Sprinklr Modern Research

  • Sped up the scheduling process, saving time and staff stress!
  • Allows us to clearly identify the value our social campaigns deliver for clients.
  • Time spent on reporting set up can slow business down.
Anonymous | TrustRadius Reviewer

Pricing Details

Social Report

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sprinklr Modern Research

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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