What users are saying about
49 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Socialbakers Suite

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available
Laura Martinez profile photo

Feature Rating Comparison

Listening/monitoring

Socialbakers Suite
7.8
Boolean keyword searches
Socialbakers Suite
8.5
Filtering out noise/spam
Socialbakers Suite
7.0
Sentiment analysis
Socialbakers Suite
8.0
Broad channel coverage
Socialbakers Suite
7.5

Publishing

Socialbakers Suite
7.5
Content planning and scheduling
Socialbakers Suite
7.8
Audience targeting
Socialbakers Suite
7.0
Content optimization
Socialbakers Suite
6.8
Workflow management
Socialbakers Suite
8.3

Engagement

Socialbakers Suite
6.2
Automated routing and prioritization
Socialbakers Suite
6.5
Customer interaction histories
Socialbakers Suite
6.3
Bulk actions
Socialbakers Suite
5.7

Marketing

Socialbakers Suite
7.8
Lead generation
Socialbakers Suite
8.0
Content marketing
Socialbakers Suite
7.3
Paid media management
Socialbakers Suite
8.0
Campaigns and promotions
Socialbakers Suite
8.0

Channel coverage/integration

Socialbakers Suite
7.2
Twitter
Socialbakers Suite
6.6
Facebook
Socialbakers Suite
8.0
LinkedIn
Socialbakers Suite
5.8
Google+
Socialbakers Suite
8.0
Instagram
Socialbakers Suite
7.0
Pinterest
Socialbakers Suite
7.0
YouTube
Socialbakers Suite
8.0

Reporting/analytics

Socialbakers Suite
7.7
Campaign success analytics
Socialbakers Suite
8.3
Real-time tracking
Socialbakers Suite
7.2
Competitor analysis
Socialbakers Suite
7.5

Account management

Socialbakers Suite
7.3
Role-based user permissions & privileges
Socialbakers Suite
8.2
Mobile access
Socialbakers Suite
6.5

Pros

  • Engagement Rate is clearly defined in SocialBakers and can be compared with competitors. Its definitely a metric and not only a concept in this platform.
  • Response Rate Insight give us a clear insight of the performance of our team in order to maintain the quality of service we provide to fans/communities/customers.
  • Presentation of data in SocialBakers Analytics platform is complete and simple at the same time, the tool can be used by social media expert and newbies at the same time.
Boris MERCIER profile photo

Cons

  • Scheduling (only able to autoschedule through Facebook)
  • LinkedIn Publishing
  • Instagram Video Publishing
  • Twitter Impression Data
Ashley Parks profile photo

Likelihood to Renew

Socialbakers Suite7.5
Based on 3 answers
Very satisfied about the output and the reports.
David Arcifa profile photo

Usability

Socialbakers Suite7.3
Based on 1 answer
Web version is perfect. Lost 2 points because of mobile version that could be optimized.
Boris MERCIER profile photo

Support

Socialbakers Suite7.1
Based on 3 answers
Compared to other vendors that generally charge you for customer support and a not always perfect service, SocialBakers support is included and very efficient.
Boris MERCIER profile photo

Online Training

Socialbakers Suite6.0
Based on 1 answer
The online training was fine but, in the end, the best way to learn any product is by actually using it.
Shubhankar Goel profile photo

Implementation

Socialbakers Suite9.1
Based on 2 answers
The platform is so easy to understand that no "expensive consulting firm" is necessary to implement it!
Boris MERCIER profile photo

Alternatives Considered

I inherited Simply Measured when I joined. It was a very clunky platform with Excel data outputs that would freeze my computer because they were so large. One thing that I miss is a list of accounts that engaged with owned posts that were in those fairly large Excel files.
No photo available

Return on Investment

  • Reach / Share of Voice - with the help of Socialbakers Analytics, we have been able to identify top posts and best in class content to improve and optimize what we create moving forward. This has allowed us to have a larger than ever share of voice on social media and increase the impact of our messages.
Alexander Onish profile photo

Pricing Details

Socialbakers Suite

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Socialbakers Suite Editions & Modules
Socialbakers Suite
Edition
Essential Plan
$2001
1. per month
Additional Pricing Details
For the Smart, Scale and Integrated 360 plans please request a one-to-one demonstration at socialbakers.com/company/request-demo - Price on request.