What users are saying about
42 Ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Likelihood to Recommend

Socialbakers Suite

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available
Laura Martinez profile photo

Sysomos MAP

Sysomos is not very helpful for brands that don't have a high number of mentions and aren't consumer facing. We're a B2B firm, so our traction on social is pretty minor. If you are in a bigger arena with a lot of major mentions and campaigns to analyze, this tool would be a lot more useful
Sara Robertson profile photo

Pros

Socialbakers Suite

  • Influencer identification includes the ability to select age, location, and interests.
  • Scheduling allows for agencies to pass along approval process to client.
  • Scheduling is completely seamless from uploading content to approval to posting.
Laura Martinez profile photo

Sysomos MAP

  • Influencer bio search - detailed assessment of Twitter profiles
  • Authority scoring - filters out search results to identify influencers talking about a trend or brand
  • Facebook page analysis - fan insights, sentiment and top followers
No photo available

Cons

Socialbakers Suite

  • Socialbakers can improve their influencer identification and evaluation capabilities.
  • Paid post prediction covers organic-only content to inform when it should receive amplification. Being able to predict the future paid performance of a paid post would be beneficial.
  • Social channel credentials are needed for deeper insight tracking.
No photo available

Sysomos MAP

  • Sentiment scoring could be more qualitative - typically the majority of sentiment is categorized as neutral
  • Logo search - searching social content by brand icons helps filter out irrelevant content
  • Context around negative sentiment - some words are categorized as negative when they are actually positive
No photo available

Likelihood to Renew

Socialbakers Suite

Socialbakers Suite 7.5
Based on 3 answers
Very satisfied about the output and the reports.
David Arcifa profile photo

Sysomos MAP

Sysomos MAP 8.9
Based on 10 answers
We felt that Sysomos was a great product overall.
No photo available

Usability

Socialbakers Suite

Socialbakers Suite 7.3
Based on 1 answer
Web version is perfect. Lost 2 points because of mobile version that could be optimized.
Boris MERCIER profile photo

Sysomos MAP

Sysomos MAP 9.0
Based on 5 answers
Like all software products, Sysomos has a learning curve. However, the UI is significantly better than some of the other tools we looked at. Even without training, a competent person could jump in and do the basics.
No photo available

Reliability and Availability

Socialbakers Suite

No score
No answers yet
No answers on this topic

Sysomos MAP

Sysomos MAP 8.0
Based on 4 answers
The system is typically pretty fast and easily accesible. Due to contract restrictions, our team sometimes has issues with overlap in usage (we only have one login to share amongst the team).
No photo available

Performance

Socialbakers Suite

No score
No answers yet
No answers on this topic

Sysomos MAP

Sysomos MAP 8.3
Based on 4 answers
Intense queries sometimes took a minute or so, but generally the performance was great.
No photo available

Support

Socialbakers Suite

Socialbakers Suite 7.1
Based on 3 answers
Support is not based in the United States.
Bryan Nye profile photo

Sysomos MAP

Sysomos MAP 7.2
Based on 5 answers
We had an account manager and he was great. Really though, we didn't use him for support that much. He was very responsive and thoughtful whenever we did need help
No photo available

Online Training

Socialbakers Suite

Socialbakers Suite 6.0
Based on 1 answer
The online training was fine but, in the end, the best way to learn any product is by actually using it.
Shubhankar Goel profile photo

Sysomos MAP

Sysomos MAP 8.0
Based on 5 answers
We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
No photo available

Implementation

Socialbakers Suite

Socialbakers Suite 9.1
Based on 2 answers
The platform is so easy to understand that no "expensive consulting firm" is necessary to implement it!
Boris MERCIER profile photo

Sysomos MAP

Sysomos MAP 8.0
Based on 5 answers
Some users might require some help getting keyword sets built if they are new to social listening.
Ryan Smith profile photo

Alternatives Considered

Socialbakers Suite

Socialbakers is the best-known brand, and Socialbakers used to have a free analyzing tool. (I’m not sure if it’s still available). Also, I think they were some of the first ones to have this kind of software.
Alejandro Matheu, MD, MBA, MSc in Digital Marketing profile photo

Sysomos MAP

Sysomos is a top tier and most sophisticated tool when compared to an entry level product like uberVU. It is not as friendly as Viralheat yet scrapes backwards in conversational/data history which Viralheat cannot.
Johnny Spicer profile photo

Return on Investment

Socialbakers Suite

  • Actually this is not a software that can give you exactly an ROI, but obviously, it gives you the metrics of how your campaigns are doing.
  • It gives you great insight to make decisions based on the statistics. Which is the best “ROI” I think.
Alejandro Matheu, MD, MBA, MSc in Digital Marketing profile photo

Sysomos MAP

  • We are able to harvest competitive insights on behalf of our clients.
No photo available

Pricing Details

Socialbakers Suite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Socialbakers Suite Editions & Modules

Socialbakers Suite
Edition
Essential Plan
$2001
1. per month
Additional Pricing Details
For the Smart, Scale and Integrated 360 plans please request a one-to-one demonstration at socialbakers.com/company/request-demo - Price on request.

Sysomos MAP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sysomos MAP Editions & Modules

Sysomos MAP
Additional Pricing Details

Add comparison