What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Listening/monitoring

    4.9

    SocialFlow

    49%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 4/4 features

    Boolean keyword searches

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    4.5
    45%
    2 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Publishing

    5.0

    SocialFlow

    50%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 4/4 features

    Content planning and scheduling

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Audience targeting

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Content optimization

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Engagement

    4.8

    SocialFlow

    48%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 3/3 features

    Automated routing and prioritization

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    4.5
    45%
    2 Ratings
    N/A
    0 Ratings

    Bulk actions

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Marketing

    5.0

    SocialFlow

    50%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 4/4 features

    Lead generation

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Content marketing

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Paid media management

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    5.6

    SocialFlow

    56%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 7/7 features

    Twitter

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Facebook

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    LinkedIn

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Google+

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Instagram

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Pinterest

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    YouTube

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    5.0

    SocialFlow

    50%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 3/3 features

    Campaign success analytics

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Real-time tracking

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Competitor analysis

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Account management

    7.0

    SocialFlow

    70%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SocialFlow ranks higher in 2/2 features

    Role-based user permissions & privileges

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Mobile access

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SocialFlow is rated higher in 1 area: Likelihood to Renew
    • Synthesio Social Intelligence Suite is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.5

    SocialFlow

    55%
    5 Ratings
    9.0

    Synthesio Social Intelligence Suite

    90%
    6 Ratings

    Likelihood to Renew

    9.0

    SocialFlow

    90%
    2 Ratings
    7.0

    Synthesio Social Intelligence Suite

    70%
    2 Ratings

    Usability

    5.0

    SocialFlow

    50%
    2 Ratings

    Synthesio Social Intelligence Suite

    N/A
    0 Ratings

    Support Rating

    5.5

    SocialFlow

    55%
    2 Ratings
    10.0

    Synthesio Social Intelligence Suite

    100%
    2 Ratings

    Likelihood to Recommend

    SocialFlow

    SocialFlow is well suited for Platform & keyword research :1. In-depth research to identify requisite platforms & channels and the pertaining keywords, followed by query building to create search profiles & topic tagsSocial mediaplatformsProfessional review forumsIndustry-focused discussion sitesE-commerce websitesContent streaming platforms data extraction​2. Setting up processes and tools for data extraction such as –-Social intelligence tools-Web scraping-Custom crawlers-Manual minimum (if applicable)
    Anonymous | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    It's a very good tool. It covers every need we have for social media listening & monitoring. Bad thing is that those who were selling us the software were not much concerned about costs and were not reducing although there are a lot of market leaders like Sprinklr who are really good with compensation & value addition
    Anonymous | TrustRadius Reviewer

    Pros

    SocialFlow

    • Posts without human input.
    • Monitors algorithms.
    • Easy to use interface.
    Anonymous | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    • Synthesio has an unlimited volume, which helps us to not worry about going over budget. This helps us focus on refining our search to pull in the mentions that have the most value.
    • Synthesio has an excellent support team. They are always available to answer any questions we have.
    Anonymous | TrustRadius Reviewer

    Cons

    SocialFlow

    • I'd like to open up windows for more than one account/platform at time.
    Jeanne Meyer | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    • I’d love better graphics when I pull reports.
    • The sentiment data is still inaccurate.
    • We are unable to weed out all mentions of the arena associated with the bank.
    Alison Walkley | TrustRadius Reviewer

    Pricing Details

    SocialFlow

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SocialFlow Editions & Modules

    Additional Pricing Details

    Synthesio Social Intelligence Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per month

    Synthesio Social Intelligence Suite Editions & Modules

    Edition
    Synthesio$1,200.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    SocialFlow

    SocialFlow 9.0
    Based on 2 answers
    • Clarity of communication
    • Quality of product
    • Its sheer utility
    • How we now rely on it greatly
    • Reasonable price point
    Richard Chen | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    Synthesio Social Intelligence Suite 7.0
    Based on 2 answers
    Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
    Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

    Usability

    SocialFlow

    SocialFlow 5.0
    Based on 2 answers
    I give this rating as an outcome to understand competitor social strategy to improve strategic positioning. Drive improvement by benchmarking and serving to compete on content Identify trends, topics/themes, potential threats, etc. Improve campaigns by measuring and comparing audience reach, Interaction, etc. Measure engagement rate to analyze audience association.​ What themes/topics are generating higher engagement Insights to assist marketing teams in planning future campaigns
    Anonymous | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    SocialFlow

    SocialFlow 5.5
    Based on 2 answers
    They don’t seem to understand the issues when we explain them.
    Anonymous | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    Synthesio Social Intelligence Suite 10.0
    Based on 2 answers
    Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
    Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

    Alternatives Considered

    SocialFlow

    We've also evaluated HootSuite and Sprout Social, and we used both in the past. SocialFlow is superior in its content system for creating, editing, and publishing posts. It's ideal for a team of our size. The cost is fair. It was overall the best option in all of the categories we were looking for.
    Anonymous | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    I have used Meltwater, Hootsuite for the same tracking purpose. Every tool has it own pros and cons. The best way to decide is go by the reviews of the people who have actually used it. Budget is yet another factor to consider.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    SocialFlow

    • Increased engagement
    • ROI
    • Efficiency
    • Transparency/data/insight
    Jeanne Meyer | TrustRadius Reviewer

    Synthesio Social Intelligence Suite

    • It has helped us understanding the on going topics on our social page quite well.
    • Really helped us in community management in due time for social accounts. Saved a lot of clicks and time as well as resources.
    • Employees feel really happy with the tool because it lets them do the work fast and securely.
    Anonymous | TrustRadius Reviewer

    Add comparison