What users are saying about
SocialFlow vs Tracx
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.4 out of 100
Based on 8 reviews and ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 19 reviews and ratings
Feature Set Ratings
Listening/monitoring
4.9
SocialFlow
49%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 4/4 features
SocialFlow ranks higher in 4/4 features
Boolean keyword searches
5.0
50%
2 Ratings
N/A
0 Ratings
Filtering out noise/spam
4.5
45%
2 Ratings
N/A
0 Ratings
Sentiment analysis
5.0
50%
2 Ratings
N/A
0 Ratings
Broad channel coverage
5.0
50%
2 Ratings
N/A
0 Ratings
Publishing
5.0
SocialFlow
50%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 4/4 features
SocialFlow ranks higher in 4/4 features
Content planning and scheduling
5.0
50%
3 Ratings
N/A
0 Ratings
Audience targeting
5.0
50%
3 Ratings
N/A
0 Ratings
Content optimization
5.0
50%
3 Ratings
N/A
0 Ratings
Workflow management
5.0
50%
3 Ratings
N/A
0 Ratings
Engagement
4.8
SocialFlow
48%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 3/3 features
SocialFlow ranks higher in 3/3 features
Automated routing and prioritization
5.0
50%
2 Ratings
N/A
0 Ratings
Customer interaction histories
4.5
45%
2 Ratings
N/A
0 Ratings
Bulk actions
5.0
50%
3 Ratings
N/A
0 Ratings
Marketing
5.0
SocialFlow
50%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 4/4 features
SocialFlow ranks higher in 4/4 features
Lead generation
5.0
50%
3 Ratings
N/A
0 Ratings
Content marketing
5.0
50%
3 Ratings
N/A
0 Ratings
Paid media management
5.0
50%
3 Ratings
N/A
0 Ratings
Campaigns and promotions
5.0
50%
3 Ratings
N/A
0 Ratings
Channel coverage/integration
5.6
SocialFlow
56%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 7/7 features
SocialFlow ranks higher in 7/7 features
5.0
50%
3 Ratings
N/A
0 Ratings
5.0
50%
3 Ratings
N/A
0 Ratings
5.0
50%
3 Ratings
N/A
0 Ratings
Google+
9.0
90%
1 Rating
N/A
0 Ratings
5.0
50%
3 Ratings
N/A
0 Ratings
5.0
50%
2 Ratings
N/A
0 Ratings
YouTube
5.0
50%
2 Ratings
N/A
0 Ratings
Reporting/analytics
5.0
SocialFlow
50%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 3/3 features
SocialFlow ranks higher in 3/3 features
Campaign success analytics
5.0
50%
3 Ratings
N/A
0 Ratings
Real-time tracking
5.0
50%
3 Ratings
N/A
0 Ratings
Competitor analysis
5.0
50%
2 Ratings
N/A
0 Ratings
Account management
7.0
SocialFlow
70%
Tracx
Feature Set Not Supported
N/A
SocialFlow ranks higher in 2/2 features
SocialFlow ranks higher in 2/2 features
Role-based user permissions & privileges
7.0
70%
3 Ratings
N/A
0 Ratings
Mobile access
7.0
70%
3 Ratings
N/A
0 Ratings
Attribute Ratings
- SocialFlow is rated higher in 1 area: Likelihood to Renew
- Tracx is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.5
SocialFlow
55%
5 Ratings
9.0
Tracx
90%
9 Ratings
Likelihood to Renew
9.0
SocialFlow
90%
2 Ratings
8.3
Tracx
83%
4 Ratings
Usability
5.0
SocialFlow
50%
2 Ratings
Tracx
N/A
0 Ratings
Support Rating
5.5
SocialFlow
55%
2 Ratings
Tracx
N/A
0 Ratings
Likelihood to Recommend
SocialFlow
SocialFlow is well suited for Platform & keyword research :1. In-depth research to identify requisite platforms & channels and the pertaining keywords, followed by query building to create search profiles & topic tagsSocial mediaplatformsProfessional review forumsIndustry-focused discussion sitesE-commerce websitesContent streaming platforms data extraction2. Setting up processes and tools for data extraction such as –-Social intelligence tools-Web scraping-Custom crawlers-Manual minimum (if applicable)

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesTracx
Tracx is best for influencer marketing tracking, where you need to track specific mentions of a keyword from specific people. Not sure it's the 100% solution for other social media aspects, but I have not explored many of those aspects, so I cannot be the end-all-be-all person to say when it isn't well suited

Verified User
Account Manager in Social Media
Marketing and Advertising Company, 1-10 employeesPros
SocialFlow
- Posts without human input.
- Monitors algorithms.
- Easy to use interface.

Verified User
Manager in Other
Media Production Company, 1001-5000 employeesTracx
- Tracx is very user friendly. There is a bit of a learning curve but once that is established there are many opportunities to use Tracx to your brands benefit.
- There customer service team is exceptional. If I ever have a question regarding the platform I am able to reach out to our account manager and receive a reply the same day.
Associate Community Manager
BLITZMarketing and Advertising, 51-200 employees
Cons
SocialFlow
- I'd like to open up windows for more than one account/platform at time.
Founder/CEO
Watch This Space LLCMarketing and Advertising, 1-10 employees
Tracx
- Tracx is a little slow to pull in data. It could be a lot better although I understand it's pulling in a lot of metadata which other platforms don't pull.
- Tracx is not "real time", some of the sources take a little more time to get pulled in although I understand this is probably an API issue on the social network side.

Verified User
Analyst in Marketing
Marketing and Advertising Company, 11-50 employeesPricing Details
SocialFlow
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Tracx
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
SocialFlow
SocialFlow 9.0
Based on 2 answers
- Clarity of communication
- Quality of product
- Its sheer utility
- How we now rely on it greatly
- Reasonable price point
Frontend Web Developer
Catch New YorkMarketing and Advertising, 11-50 employees
Tracx
Tracx 8.3
Based on 4 answers
Tracx is a solid software for identifying customer sentiment that would otherwise go unheard and undocumented by our company. We're able to report to our CEO the good and the bad with actual data and do so on an attractive interface. It is also essential in helping us prepare queries well in advance.

Verified User
Analyst in Social Media
Retail Company, 10,001+ employeesUsability
SocialFlow
SocialFlow 5.0
Based on 2 answers
I give this rating as an outcome to understand competitor social strategy to improve strategic positioning. Drive improvement by benchmarking and serving to compete on content Identify trends, topics/themes, potential threats, etc. Improve campaigns by measuring and comparing audience reach, Interaction, etc. Measure engagement rate to analyze audience association. What themes/topics are generating higher engagement Insights to assist marketing teams in planning future campaigns

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesTracx
No score
No answers yet
No answers on this topic
Support Rating
SocialFlow
SocialFlow 5.5
Based on 2 answers
They don’t seem to understand the issues when we explain them.

Verified User
Manager in Other
Media Production Company, 1001-5000 employeesTracx
No score
No answers yet
No answers on this topic
Alternatives Considered
SocialFlow
We've also evaluated HootSuite and Sprout Social, and we used both in the past. SocialFlow is superior in its content system for creating, editing, and publishing posts. It's ideal for a team of our size. The cost is fair. It was overall the best option in all of the categories we were looking for.

Verified User
Employee in Other
Media Production Company, 51-200 employeesTracx
I like the attention that we have from our team at Tracx. I like that unlike other tools we have tried Tracx allows us to publishing, listen, receive automated reports and track our competition in real time.
Social Media Analyst
Henry ScheinMedical Devices, 10,001+ employees
Return on Investment
SocialFlow
- Increased engagement
- ROI
- Efficiency
- Transparency/data/insight
Founder/CEO
Watch This Space LLCMarketing and Advertising, 1-10 employees
Tracx
- We are able to see what people are saying about our brand on social media in real time and respond to it in a timely fashion.
Social Media Analyst
Henry ScheinMedical Devices, 10,001+ employees